Location was great. Room was ok, although a little dated. Bathroom was a bit tatty as you could see all the repairs that had been done.

Everything was ok really.

Location was absolutely perfect and the staff were very good.

It isn't very clear when using booking.com if you got breakfast included or not.

location

lack of parking

Location, check-in efficiency, room, bathroom including toiletries, breakfast.

Nothing - all fabulous!

The location cant be beaten. Right in the centre of Chester. Good value for money , staff friendly

The hotel needs a little bit of updating but reasonable

Location

Carpets in our room looked quite dirty

Ideal location for a day @ the races.

Nothing.

Very central location and excellent value for money.

Lovely room and good value for money

Very, very expensive bar !

location was excellent

the room and bathroom could do with a make over

The room was large with a lovely duper king bed that was very comfortable.

some of the furniture was a little worn

We ordered full English breakfasts, no black pudding available from the menu the sausage and bacon were over cooked, hard and inedible on both breakfasts, no breakfast orange juice only apple juice or water.

No fault of the hotels but a guest who was on the floor above was playing loud booming music at 3am for at least an hour and then again at 9am when you come for a hotel break at least want to get a good sleep.

The room

The nightclub that is under the hotel is very noisy between 9pm and 4am you can hear multiple floors up. The king size bed is two smaller beds pushed together to make it look like it is a proper king size bed.

it’s central location. They did have tea coffee + biscuits in room and you could help yourself to cold an sparkling water from a water cooler, which is not often the case in lots of hotels. Beds were comfortable, room fine. Staff very nice. Wi-fi good. Quiet areas where you could relax. Very reasonably priced. Met expectations, nothing to complain about.

Obviously at one time it was a very grand hotel, whilst it is quite tired now it still has some of its old grandeur. There were no facilities for snacks however there was a small bar. I was surprised there was no restaurant for evening meals. The shower was adequate but no more than that. Bottom bed sheet was too small hence it rode up leaving you on uncovered mattress a minor annoyance. Breakfast was £18 and was apparently good, however if you are not a big eater early in morning that is expensive but probably the going rate, for food, chef and service. Being in centre of town it was easy to access cheaper breakfast snacks , restaurants if required .

location, comfy bed, shower hot

dusty, broken toilet seat, feels dated.

First morning but disappointed felt like weekends warm ups but next morning it was excellent

Nothing

everthing great

parking was not available

What a location! Metres from the gorgeous old town. Exceptional and spacious room. Spotlessly clean. Friendly staff. Good breakfast. A fine place to stay in Chester.

Great location right in the centre . Easy to walk

Old dated building and rooms . Shower didn’t work properly and was far too hot . Condom wrapper found in corner of the room . So shows how thorough the cleaners are . Only one power point in the room .

location was amazing

lots of stairs and not very clean

staff fantastic & extremely helpful

nothing

Location is excellent to walk out into the city. The room was well equipped

Breakfast last booking was 9am for a bank holiday Monday ..... expected a later finish but didn't spoil the stay.

the hotel itself was very clean and well kept, brilliant location and staff lovely.

we were really dissapointed that there wasnt a hotel bar or refreshment area available at night time when we got back! there was a couple of bar areas but they werent open to our surprise as we had decided to go back to the hotel rather than stay in the town as we had taken our mum with us, and the town bars really wouldnt be for her! but when we arrived nothing was available, we ended up having to go out to mcdonalds, getting coffee and bringing it back to the hotel!

Really helpful reception staff and breakfast was fantastic!

The location was brilliant right in the centre of chester town. We loved the variety of shops, bars and placeses to eat.

The most dissapointing was the homeless and alcoholics wondering round . It's off putting. it's a shame there's nowhere for them to go. Sad situation.

Lovely building, close to main shops. Helpful and friendly staff. Excellent communication after booking.

Dated decor. Dated furniture Bathroom. needs some attention. Breakfast poor quality..