The location and the fact that it was modern.

There was a prom night on in the upstairs bar on our second night. Was very noisy with the music and sounded like chairs were being dragged along the floor and people stamping their feet. Took us ages to get to sleep. Perhaps they should look into better soundproofing. Also, the downstairs bar was closed due to staff tuning in sick, or so we were told. The hotel seemed very quiet so perhaps this was the reason.

Large modern building that looks OK, staff where friendly and efficient.

The hotel had closed the dining room for a party and I was not advised when booking. So big party on the floor below with the aroma of food wafting up. There is no room service available so I ordered a pizza to be delivered. The fabulous sixth floor can only be accessed by the car park lift and not the lifts in reception. The room/suite has a strange layout with a seating area only around the tv, not conducive to socialising, room lighting is recessed and dim with some lights not working, so enhancing the gloom. Long narrow balcony with uncomfortable furniture with no cushions. Bathroom has obviously not been used by its designer, blinding mirror lights supported with gloomy ceiling and accent lighting all help to assure an accident will happen when leaving the open plan bathroom down a weird step. The toilet is separate and hidden by an opaque door that works like the shadow dancing scenes of a Bond Movie intro. Tv remotes had also been switched around by cleaners and it took ages and a Hôtel technician to see what was wrong. Had to leave before breakfast so although paid for, I can’t comment on it. On checking out I was told that because of the issues with the suite I had been given a refund. But they had confused me with the suite next door who where having over half the room rate refunded. But not me!!

Lovedthe location

The staff were lovely.

Dated.

The location is central to all shops, bars and restaurants.

There was absolutely no air in the rooms, the air conditioning was shocking to the point where it was so warm in the room it was setting off my asthma. We left as soon as possible in the morning, not stopping for breakfast. There was not enough parking available. The staff on the reception were miserable and unhelpful. They offered no suggestions of alternative parking. The hotel has a very uncomfortable feeling upon arrival.

Lovely modern building

The only issue we had was with a bad smell in the room which gradually got worse but the on duty staff were very helpful and friendly and quickly resolved the issue by moving us to another similar room. We have now booked our next stay at the hotel in the new year

The room was modern, very clean and the bed was probably the most comfortable I can remember from the many hotels I’ve stayed in this year

Limited parking

Bar closed very early. Disappointed no residents bar.

Nice and relaxed grateful for the stay and close to the town centre

It was quiet and the beds are really comfy

NA

Absolutely beautiful hotel, really clean and the room we stayed in was huge!

Nothing

it was ok, just ok

Hotel is tired

Smart/Clean room.

I had to pay for the water that was out. Breakfast was a bit underwhelming - I had a bacon sandwich.

The location of the Hotel is very good and the view from the dinner/breakfast room over towards the racecourse is a lovely bonus. The majority of the staff were very good/friendly.

For the price of the stay, I think the room could do with more furniture - it was a little sparse. It would have been nice to have a buffet breakfast option as well. Overall, it just seemed a little expensive.

Reception staff polite and helpful. Room was clean and comfortable. Breakfast was fantastic. Overall a wonderful stay.

Our first time staying at the Abode and it was a really great experience, made even better by the staff. From the moment we walked in, we were greeted with enthusiasm and humor. The check-in was friendly and accommodating, the room had nice views, was clean and everything worked. The bed was extremely comfortable, one of the best we slept in. We did not eat at the property. We will be back. 😊

Nothing to highlight.

location

breakfast was very disappointing long wait food almost cold we were not the only guests that complained received an apology and refund by reception staff which we appreciated we have stayed at the Abode before with no problems so would still return in the future

great location

the bed and pillows were not comfy at all

location only

a very disappointing greeting upon arrival.receptionist had zero welcoming ability, set the stay off on a. ad footing.

Peaceful room, great view and within easy reach of centre

I would have preferred windows that open and more decaf tea bags

very nice room clean and comfy beds, nice big towels. very good all round

every thing was good

Clean, large bed,,

Cold on top floor bar. Bars not open late afternoon. Wine stale, had to return it, very poor considering the price.. A little over priced all round.

Car parking should be included in the price