The room was more than I expected. The beds were comfortable, it was incredibly quiet and the decor was fantastic all around the hotel.

The bathroom wasn't quite to the standard as the rest of the hotel. There was mould in the wall.

Beautiful property, friendly staff, lovely and clean fabulous breakfast and great location.

Loved everything .

The size of the room was very good, the staff were all very nice

Rooms could do with more plug sockets especially next to beds and our room there was flaking pain in ceiling above shower and mold in the shower

Breakfast was excellent and set us up for the day ahead at Chester Zoo. Location was perfect for exploring Chester. The staff were so friendly and Jessica & Eliza remembered me from my visit in April, which I thought was amazing given the amount of guests that pass through the Hotel. Liam & Matthew were very polite and friendly in the bar.

Nothing

In particolare la gentilezza e la disponibilità dello staff, con speciale menzione per Edward alla reception che ha saputo risolvere taluni problemi nel modo migliore.

Alcune parti della struttura dovrebbero essere ammodernati

Modern and friendly

The room door was difficult to open from inside due to position

Shower didn’t work, sink slow to drain and extractor fan non functional

I ordered a med rare steak for dinner which was med-well cooked and a little dry therefore. It would have been better served with more vegetables and or sauce. I am celiac so cannot eat wheat flour.

We were quite appalled by an unpleasant odour of dirty drains. Not only was it apparent when we first arrived on the first floor but in the middle of the night in the bedroom. Your staff must know of the problem and should NOT have put us into such a nasty smelling atmosphere. I nearly came down to complain but was too tired so we had to keep the window open.

Free upgrade from classic single to double as I checked in Comfy bed Warm water for shower Toiletries

There could’ve been more variety for breakfast - would’ve been nice to see more continental choices such as cold meats and cheeses No biscuits in the room Took me a bit of time to get used to the lights Was under the impression breakfast was included in the room price - saying this I wasn’t too bothered about paying on top since I did get a discount on the room in the first place. Otherwise may not have been as happy Fan in bathroom made funny noises Heating in room wouldn’t work so was a bit cold

Spent an evening there with a friend for a girly weekend. Great service, great food and upgraded room.

We have stayed at The Queen hotel for over 27years. We just love the building, the location and now it’s had a make over love it even more!

Love its history and all the different rooms.

Good location, friendly staff, excellent service.

It was clean and comfortable.

The room was spacious and comfortable. It was (in the main) well serviced. We liked its proximity to the railway station. Breakfast buffet and dining room staff were excellent.

The bedside lighting was too dim for bedtime reading and having to have the main lights on for that purpose was less than satisfactory.

Love the building & the rooms . Lovely staff & and good carpark

Quite central

No one mentioned the huge refurb, builders, dust, problems with rooms, limited bar/restaurant etc - literally no one. Nothing from Booking.com or the hotel. Breakfast excellent, staff were kind and sympathetic, received 50% refund on our 2 nights. Wait a long time before visiting this hotel.

Near the station and an easy walk to town. Restaurants near by. Breakfast was good. The room was nice and they are renovating the hotel. It is big. There are 15/20 minute drop off zones at the front of the hotel (opposite the train station) and paid parking. Comfy communal/lounge areasb

Nil

Location although Chester is quite threatening at night with lots of homeless & drunks wandering around city road

Loud shouting outside rail station @ 4.30 am swearing etc plus drunken guests allowed to wander round - few facilities at night in the bar which felt stark & unwelcoming

The style of rooms, restaurant, everything being very clean and the back garden with umbrellas and heatings was amazing. We’ve definitely had a really good time

Parking pay is quite expensive.

Wonderful clean room. Well cared for hotel, with attentive staff. A Booking. Yes

The hotel was soaked in traditional architecture and nods to the royal family both past and present. The room was clean and very spacious. It was easy to locate. The added little touches were very nice, bottled water, chocolate and crisps. Breakfast was a very pleasant experience. Lots to choose, hot and presented well. The location was good and seemed to avoid the very central traffic. A member of staff gave good directions for walking into the centre.

The duty manager could have been more friendly on reception. He did his job but there was no added pleasantries. I tried to adjust the air conditioning in the bedroom but wasn’t able to change the preset programme. I phoned the reception for some help but there was no answer at 10.30pm. I used the fan situated in the room. Some better pillows would have been a bonus.

We come here every year - new refurb of public area’s FANTASTIC- - now just need to do something about outside space and dated bedrooms

The so called garden - Needs total clean up to use safely & with comfort . Very dirty , no joy or pleasure to be had in court yard . No lights or items on tables - even during wedding very poor. Patio area needs total deep clean / power washing . Safer steps & entrances . Totally waste of what could be a feature to enjoy during summer !

They are currently under renovation but that didn't really interfere with our stay. The bed was very comfortable. The shower was excellent and there was a full bath. Breakfast was excellent. They showed our luggagebon arrival (early) and on departure. This is the perfect hotel if arriving by train. 10 minute walk into Chester center

The room was in the newer wing and a long way from reception with cases

Convenient location next to railway station

Will benefit from the refurbished underway

The location is great!! This is about all

The hotel under renovation and had to walk through very dark under construction parts of the property to get to my room! Doors don’t close properly and in my opinion are not fire compliant! The door has light shining through at night which lights the room up!! Over priced and wouldn’t stay again

the rooom was very spacious, to the point my son insisted on playing hide and seek in it. The staff were lovely and we also met Queenie the cat, which despite spending a fortune on Chester Zoo and Knowlesley Safari park i believe this was my sons favoruite part

the TV angle in the bedroom was a bit awkward it was set up to watch it from teh table and chair and not the bed

The building itself is beautiful and steeped in history

The rooms in the annex part of the property are a far walk, small musty had black mould growing on the windows. Generally tired decor. Requests for family with small children to have interconnecting room not met despite booking months in advance and making multiple calls to the hotel. They expect you to contact hotel reception via a what’s app number that you text. The phones in the room do not work or there isn’t one available.

Well presented, rooms clean and modern

Nothing

A staff member named Eddie went over and above for my husband dog and I he allowed us to have a late check in and a good upgrade and also threw in a drink as members of the best western and as always I would recommend this hotel to any one

The property is a little old and is under going renovation but disturbance was kept to a minimum and will look fantastic when completed

Spectacular breakfast well worth the money. Location excellent for train station and only a 15 min walk into the city centre

I think maybe biscuits in the room to compliment tea and coffee and a bottle of water

The room met expectations of cleanliness and comfort, the location was perfect, and the staff were very helpful and accommodating, and always had the answers I needed.

The experience will be improved when construction is complete, and the entrances and traffic patterns return to normal.

Great location gorgeous hotel lovely grounds and lovely staff and breakfast fantastic 😀 room was big and Bath bigger 😀

NA

The beds were probably the comfiest beds we have beer ever slept in. Got a free upgrade on arrival which was amazing. And the staff were super friendly and helpful.