I liked the location and structure of the building

I did not happy with the security for the door to the parking. There was no security option on that door. secondly, they did not do the daily cleaning whereas all the other hotels do daily cleaning.

la ubicación y la ciudad

atención a inquietudes

The hotel is in a perfect location, we had a “lake view” (which we paid extra for) and it was lovely to look over at it.

The hotel and the rooms are very tired. The windows are in urgent need of repair. The bath panel had cracks in it and there was a hole under the sink which should have been filled in. We didn’t have enough tea bags for a two night stay. Luckily our son was in the room across from us and had spare. His room looked onto a wall and this made the room very dark. All in all the hotel could do with some maintenance.

Good enough location with shops nearby.

Parking was an extortionate extra charge. Property was tired and run down. Our room hardly fit the furniture that was in it and SHOULD NOT have been given as a double room. No effort into cleaning which was evident in the dust and dirty cotton buds behind the ‘desk’. bathroom was run down, cramped and disgusting. Tv was absolutely tiny and blurry. Bed lumpy and uncomfortable. Curtains were ‘blackout’ however we had a strong outdoor light outside our room which flashed through them all throughout the night. A friend stayed in a ‘single room’ through one night of our stay and their room was lovely, more modern, spacious and comfortable so they have obviously put the time into some rooms however the state of ours which they expected 2 people to live in for 4 nights was ridiculous. The landing has ridiculous double doors which traps your legs/luggage when trying to get through, these are also located at the top of a steep staircase. The lift is tiny and hardly fits one person/one suitcase. This hotel only cares about money. They have not put any effort into their rooms and it’s such a shame with the ideal location and lovely exterior. We had originally convinced ourselves it was once a lovely hotel just getting a bit run down with little money/lack of tourism from the pandemic however this was quickly shot down when we realised they have put effort in, just not for everyone. Would never return to be treated like that and cramped in a tiny, filthy room again. The hotel has potential but it is just not using it.

Modern style room with big tv

Weird stairs with odd double doors on the landing making luggage hard. Shower wasn’t sealed and was falling apart.

Over price breakfast

Free parking

Room 49 we were allocated on arrival filthy dirty carpet generally needs refurbishment badly.Went to reception To complain to change rooms very polite staff on reception and very helpful on finding a better room.We have a room in the main hotel overlooking the lakes which was beautiful view but still the rooms and hotel needs refurbishment badly.Staff were very helpful throughout our stay and a very nice cooked breakfast.The hotel group who owns the hotel seriously needs to spend money on this very old hotel which could be outstanding it’s a beautiful building.

See above

General atmosphere, good breakfast, excellent situation.

Nothing.