The AC on the hallway of the room floor were turned off

Breakfast menu and swimming pool. There is massage station and gym.

Price is higher than others

Staff were amazing

No direct physical access to pool without stairs.. What about my friend in wheelchair. No open window / environment air in room. Crap shower controls. Frustrating. Crap fridge. Useless. AC Power points positioned too high physically for foreigners, with adapters hanging off dumb euro type sockets, weight too much to use. Otherwise 74/100

The hotel has a direct access to the TangCity Mall. The staffs are helpful. And the location is at Tangerang downtown.

When we ask for borrowing a cutlery, it takes up to 20 minutes to wait the staff bring it up to our room.

near the mall

The staff is very nice and polite, also the location is next to the mall

The bathroom is not too clean, the channel of TV is very limited.

Nice hotel, clean and spacious rooms, i stayed just one night. I chose this hotel for its location not far from airport as i had to catch a flight next day.

Nothing

The staff was so helpful and friendly. The location of the hotel in the mall helped us for last minute souvenirs shopping and I loved that the mall entrance WAS next to the elevator 😊

The price of the breakfast per person is very high if you want to pay in premises.

pool, breakfast, location.

none.

always very satisfied with Novotel’s property. Clean and green.

nothing

Location is good, if you want to stay close to the airport. Nice swimmingpool and fitness center. Hotel workers very nice and professionals. A shopping center below tue hotel, where you could eat in different places.