Location

Getting bitten multiple times-All of the family. The pool was closed and no discount given which is why we booked the hotel!!!! We think that was deplorable tbh

The room

Breakfast could be better I needed to ask twice for a coffee then had to end up getting my own milk

We went for a wedding which was lovely.

Breakfast could be better. Expensive hotel to stay at.

The room was spacious. Breakfast was good. We were made to feel welcome on arrival and really appreciated our request for late checkout being granted. Shame we did not see this staff member the remainder of our stay. The bottled water and complimentary biscuits and teabags were appreciated. The reception hall was decorated beautifully and smelled so fresh when we left. Possibly for the wedding celebrations but the flowers in basket on the bike were lovely.

The pool area could do with a revamp. The tiles near the jacuzzi were black - quite off-putting. The rails near the loungers were wobbly when I leaned for support. The changing area showers need some attention. The curtains were hanging off in the cubicles. The soap dispenser was missing, and in another, it was empty. We were supposedly in a premier room, the size was comfortable but the bed was quite dipped in the centre, not particularly comfortable. The bedroom windows were not clean inside, the net curtains mildewed in the corner, and one of the handles on the window was broken. On departure, we were completely ignored. The reception staff was too busy talking with a colleague. My young son handed over the key cards and said we are going home now. He repeated this three times before getting a brief reaction and goodbye. The staff then returned to their chat! This was the most annoying thing, actually, which has now led me to bring up the afore issues. I did not bring these things to the attention of the staff while we were there, as I just wanted to enjoy the short time we had there. If our room was supposed to be premier, I am certainly glad I did not book the standard room. Overall, it turned out to be a disappointing visit. Not value for money.

Spacious rooms Very nice relaxing lounge areas Beautiful grounds Friendly staff

Pool too small Pool Busy with group bookings preventing access fir hotel guests

Ok

Service

The lady in reception booking in.. Really put us off very sharp not friendly at all.. The rest off the staff were very nice.. But she did cause anxiety that everyone would be like that.. Thankfully they wernt

clean & very quiet & secluded

i personally felt it was 20 years overdue an décor update