ROOM

Breakfast staff seems too stressing out not feel relax to welcome customer. I heard few fed up staff as short staff running around, to put customer where to seat. Could be better.

Convenient to the city

Easy access for wheelchair use. Stylish interior, large bed room, walk in shower facilities. Food there was very good choice dinner and breakfast. Staff very pleasant. Value for money.

There was anything I would complain about I was very happy with my choice

Food was very poor, at at the bar, calamari was not edible so tough and rubbery, ceasar salad was not very pleasant

Room and bathroom tired and in need of revamp.

Bathroom dowdy and room tired.

Breakfast, warm room, good shower. comfortable. I forgot my toothbrush and staff were able to provide me with one. Breakfast was lovely.

Lack of cleanliness of net curtains in the room. Lack of staff available at reception when checking in on Friday afternoon. It seemed to be short-staffed at breakfast - we had to wait some time to get a table and it was clear staff were rushing around and busy doing things before they could see to us.

Clean and tidy

Bit noisy outside window

Comfortable hotel in a great location. Bedroom well equipped with everything needed and beds were very comfortable. Good breakfast too.

Nothing

Grey location and value

Nothing

Lovely place to stay, easy got to, staff were very friendly, and even sorted us out with tea/coffee when we arrived home late during the night.. great secure parking facilities (underground car park) Will definitely be staying again.

The thought the bed was a bit uncomfortable 😕 I can't imagine all the beds being like that, how ever I'll certainly give another review after my next stay 👍

Customer Service second to none. Great attention to detail. Staff can't do enough for you. Great Receptionist Rebecca so helpful.

Nothing to dislike

Great location and bar good

A bit dated and tired decor

Staff were lovely, breakfast was lovely too, cooked really well.

Carpets were stained in bedroom, and could hear the elevator every time it was used, and other noises from other rooms.

handy for city centre yet good value with parking

nothing

Breakfast was good not the best we had in Ireland

Coffee weak. Continental offerings table ran out of items.

I liked the fact that the staff served us some breakfast even though we were late

Everything else was pretty bad honestly. The staff suggested that we take the room in their separate building without telling us that they won't do room service there. The room had absolute garbage for a view. The TV had no channels.

The laundry did not work so the staff did my laundry

When the staff tried to fix the washer they pulled out the washer and refrigerator and there was food, dirt and broken glass . They did not clean this up, we had to.

Fabulous place to stay!

Gorgeous rooms we stayed in room 105. Staff were lovely and friendly. Breakfast was lovely... Location is about 20 min walk to the city centre but we knew that before we arrived Would stay here again.

Nothing

Helpful & friendly staff. Charming & stylish hotel - perfect location for overnight visit in Belfast. I wanted to stay on longer - will definitely book again.

Multiple teas & coffees in room - but only 3 milk pods! Rectified very quickly by requesting at reception so all good.

it’s very clean and the staff are really friendly

Location was excellent as we were checking out the vibe and student life ahead of my daughter going to Queens. We couldn't have picked a better hotel or location

Nothing

The breakfast was very good, both cooked and continental, chef made a fry to order which was lovely and a great selection of everything to suit all tastes. Staff all very nice at both reception and breakfast. Nice toiletries in bathroom

The room was shocking!!! It was overlooking a flat roof where there was an air conditioning unit, the handles on the windows were broken. The net curtains were filthy. The shower had lukewarm water to get washed with in the morning, the water in the sink was the same cold/ lukewarm. This is a fairly expensive hotel to stay in, but it lets itself down by lack of cleanliness and with COVID still around, this frankly isn't acceptable. I would never stay here again and most definitely wouldn't recommend it to anyone. I could go on about the rest of of it but frankly can't, as it sounds bad enough already, this is only some of the faults I've mentioned, if management reads this which I hope they do, feel free to contact me as I certainly would like answers to why it treats paying customers this way. I am disgusted and dumbfounded.