Staff were friendly. View of ocean from apartment was great. Kitchen was well appointed. Access to hotel pools and facilities convenient. Good access to food and restaurants at the base of the building.

Location of office to collect keys was not onsite. Nowhere to store luggage while collecting or returning keys. Lounge furnishings in the apartment were very stained and looked dirty - we did not use. Overall the apartment needs significant repairs and maintenance - repair walls and paint, new beds, larger shower/bath, comfortable outdoor furniture.

check in and checkout

location

I would like to provide you some feedback and review the property I purchased through booking.com and managed by Q Stay in Surfers Paradise. Property is managed by Qstay. Property is in the Orchid/H-Residences at the Hilton. I have plenty of photos of this disgraceful property Room number 22404, with ocean view. Location: Great spot! Close to beach, restaurants and shops. •You can hear music most nights from the night clubs into early hours. •Parking initially a rabbit warren and challenge however, we quickly sorted that. Property: We arrived 6pm Sunday 17/4 and had to pay $50 cash in hand to a man named ‘Steve’. He then sent a text the next morning wanting a screenshot of my husbands licence to apparently make sure he checked in the correct people. The property is a modern beach view apartment in a good location however that’s all the positives to this place. The room we had 22404 was a filthy disgrace. It is in desperate need of a good commercial deep clean. I have pictures evidence of every issue we had with this apartment. •Dusty. •The couches marked, stained and filthy. •The blankets smelt dirty and stale and there wasn’t any spares. •We found the bed valance off the main bed stuffed in the wardrobe covered in marks and filth. •The carpets stained and dirty and there was a dust and dirt edge around all carpets. •Mold on all the curtains, on window frames and in the bathrooms. The curtains also were filthy and dirty. •There wasn’t enough towels and they were thin and well used. •No supplied beach towels. •The mattress for the sofa bed was stuffed, felt like you were laying on springs and there were springs actually piercing out of the mattress (one of these scratched my child). •The kitchen didn’t come with basic equipment such as tongs, microwave safe containers, oven tray or colander. •The freezer didn’t freeze at all. •The oven was dirty, the seal broken and the outside has no markings so you don’t know how to work it.

convenient location.

too soft mattress. but really first world problem :)

location was prime.

there was no toilet paper and due to schoolies staying previous night the hotel room was quite dirty.

location

dirty, peoples items were still there from the last stay. stink stench thru the apartment needed to sleep with the doors open therefore the air con wasn’t able to cool the place down. every time we called the after hours number it would call and then disconnect so was t able to speak to anyone about the matter

almost everything

lack of towels

Great location and nearby amenities. Great for families with kids.

Apartment needs a thorough clean - mould on the curtains, stains on couch/cushions and has a lingering unwashed smell. The dishwasher needs to be removed/replaced - kept short circuiting and took us a while to figure out it was what was causing it.

Everything

Perfect location. Nice park in the hotel for our kids. Very spacious apartment.

Location was excellent spacious.

We had to get someone in to fix internet, had to buy hot water bottles as no extra bedding and of a night it was cold as heating didn’t work. On 3rd morning I found in bed a used aspro packet at end of bed I had to wash all bedding as didn’t know if it was clean.

Great apartment if it was cleaner

Extra bedding was stained and dirty, lounge was dirty, bath was dirty

Location was great. But it’s really difficult to find your car space. As the numbers are marked all over the place.And you should park in allocated areas, so you cannot park anywhere- which is fair enough as residents do live there as well. Our swiper was hit and miss with it activating the boom gate at the car park to hardly working to activate the lift to get to your room. It would not accept the swiper to press the level to get to your room. But everyone was having trouble- thinking Hilton needs to replace the activation box’s in the lifts. We had no wi- fi in our room , which we should have. And the balcony doors are really hard to open and the lock- not good if kids are around.... Would find somewhere else to stay next time.

Views are beautiful, very well-furnished apartment and the location was really good too. The facilities were excellent and everything was provided within the apartment.

Apartment could definitely use some cleaning, found sand in the shower, bathrooms weren't very clean, mirrors were really dirty/smudgy, kitchen sink had food crumbs in it.