Have stayed at the Sutton many times. It's always good. We drove with an EV and had an easy time charging since they added more chargers. Parking always easy despite downtown Vancouver. Location is perfect for walking, only a tad hard to get in/out via car. Probably the only bad thing there is the ventilation can be rather loud depending on the room. Never enough to affect sleep though. Oh, and the pastries at Boulevard are REALLY good. Like the rest of the food is good, but kinda pricey. The pastries are worth.

Excellent hotel. Quiet and comfortable. Staff were attentive and efficient. Breakfast in the restaurant (Eggs Benedict, espresso coffee and orange juice) was disappointing and expensive, but that is normal in hotels. Stay here, but do yourself a favour and walk to a real cafe for breakfast.

Our stay at the Sutton Place Hotel was great. The staff are all very welcoming and accommodating with any requests. Housekeeping did a fantastic job at maintaining the rooms during our stay. Overall, great experience for our business trip and would definitely recommend it to everyone.

Spent a quick weekend getaway in Vancouver. This was a beautiful hotel with a perfect location central to shopping and good restaurants. The weight staff were incredibly helpful - beautiful hotel!

Always a pleasure to stay at the Sutton Vancouver. Though the shower drain was in need of unclogging. It was clear by the time we got back after the days activities. The prompt service was appreciated.

Always love the location. Close to many things . Room was outfitted nicely but dusty on top shelf where the safe was ( also an awkward spot to get to ) Staff are professional but friendly

Excellent location, friendly staff, I requested different room because the first assigned room did not have a bathtub.

Such a nicely appointed hotel. Easy downtown location.

Everything was spwctacular

Absolutely perfect experience. Staff couldn’t have been more helpful. Amenities were first class. Location was walking distance for everything we were looking for.

City centre with loads to do within walking distance.

Excellent location, easy to get to from the airport and fantastic for exploring the city by foot. Restaurant inside the hotel has amazing food. Rooms are decent, not fancy but clean.

Beautiful property!

Great location, service and food!

Absolutely fantastic hotel to stay at. staff were amazing, really felt like a movie star. The accommodation was so nice and the rooms had great views. Cannot say a bad word about this place <3

Very friendly service staff. Very quiet rooms .

I requested an early check-in as the flight from Australia arrived at 7am. I wasn't able to get a room until noon!room until noon

The property was nice. I did not get the upgrade as promised. I was disappointed in the lack of commitment from the hotel. Otherwise good place to stay.

I’ve stayed at The Sutton Place Hotel every time I’ve been in Vancouver for the last five or six years and have always loved it. However, in the last couple years they’ve been working through renovations that now mean there are no bathtubs available at all, which is a key element in a relaxing vacation for me. Also, on recent trips, my Gold status with Expedia has ensured me a room upgrade. When I arrived this time, the demeanor of the front desk clerk was unwelcoming and condescending, especially for someone who frequents the hotel. There was no upgrade. There are also no longer fridges available, but rather mini-bars with warnings not to utilize them for personal items. It has always been a relatively upscale hotel. The renovations did not make it more upscale, only somewhat more modern, but in exchange we lost so many creature comforts, which mean more to me than elegance or extravagance. It all depends on your personal priorities, of course, but I will be trying a different establishment next trip.

Upon the arrival the hotel is beautiful.It is in an area walkable to everything. I knew it was an older hotel, so I expected character, some things to be outdated but kept up. Most of the staff were very pleasant. However, our first night there our toilet did not flush, did get fixed but an inconvenience. This should have been checked prior to our arrival. The shower had SOO much mold. SO much, quite disgusting. Housekeeping was very inconsistent. Every night that we returned to our room not everything that we used, or were out of was replaced. I constantly had to call down for things at past 11pm. Lastly, on the morning of check-out, we had one place we wanted to go for breakfast. So, my sister checked out and left our bags with the hotel. We came back grabbed our things and upon driving to the airport she pulled her (very expensive) sunglasses out and they were broken! All of that being said, the good did not outweigh the bad. I wouldn't stay here. And I don't consider this a 4 or 5 star hotel.

All staff pleasant and helpful

Very nice hotel, except for the sirens outside on the busy street. It's a Wonderful location, with lots of walkable restaurants close by. …except for the sirens!!

H

Nice area. Close to skytrain

A beautiful hotel that caters to all different types of travellers. Checking in and out was very easy and being a pet friendly hotel is what helped me decide where I was going to stay downtown.

Beautiful hotel, loved the decor. Restaurant was a winner. Service in hotel and restaurant excellent.

We stayed at the Sutton Place Hotel at the end of our train journey. The front desk was a mess when everyone arrived from the train. It was as if they'd not handled it before. They did attempt to catch up, put more staff at the front desk after awhile. They did give us an upgrade to a huge suite that included a kitchen and living area. That came in very handy. The hotel is close to a decent grocery store, so we were able to make us some eggs for dinner and relax. There is a gym and hot tub, but we were only there for overnight, so I can't speak to those amenities. We didn't have a view, but I didn't ask for one. The bed was VERY comfortable, and it was clean. It's a short walk to the skytram to go back to the airport. I'd stay there again if the price was right.

The Sutton Place is a really nice hotel conveniently located near multiple dining options. The beds were really comfortable, and the shower was nice and big. We stayed at this hotel because it is one of the hotels where you could check in with the Rocky Mountaineer and be picked up for the train service in the morning. It was a great choice for us to stay at Sutton Place.

Nice and convenient

Excellent beds.

Emergency services vehicles day and night with sirens near constantly.

Very nice and quiet rooms. Staff very friendly and helpful.