Note the swimming pool is viewed as part of the spa so you are charged £20 if you just want a swim. Bit cheeky to be honest. Stayed in many hotels and none charged extra for use of the pool. Room too hot and air conditioning obviously set to limit too high!

To be honest it was one of the worst nights sleep of my life. I went to reception to change rooms, due to all the leather on my bed being ripped and hanging off and certainly not the standard I would expect from a Hilton. The room I was moved to had a mattress where you could feel the springs and a constant noise all night from the vent, it won’t let me upload my video of the noise.

Amazing place

Lovely hotel with friendly staff and amazing food.

A lovely place to stay- very clean, hotel room comfy, bathroom great had all home comforts, shower excellent , large magnifying mirror to use if needed. Complimentary Shampoo, conditioner etc to use no need to take your own . Great place to stay for the races. Taxi to and from good. A lovely spa even tho we had to £20 each it was very relaxing and the pools were lovely. Great over night stay. Breakfast really nice, more than enough and a lot of choice!! Thank-you we will definitely come back 😍

Nice hotel ,friendly staff stayed 2 nights comfortable room

An absolutely beautiful hotel. The room was great, the food was amazing, and the spa was simply devine. Definitely one of the nicest hotels I've stayed in. I would definitely stay again.

Very nice hotel in lovely grounds. Great bar and garden area if the sun is shining, which it was! Room wasnt quite ready on time but complimentary drink in the sun made up for that! Staff all very friendly. Food was nice. Reasonably priced. Wife has stayed twice before on Spa days and I'd certainly return.

Great Hotel, enjoyable stay, only minor gripe TV had no signal so next to useless. Comfortable bed, great breakfast. Would definitely stay again.

Its a great place the only issue is that for tge pool area you have to pay 20 per person for a 2 hour slot so morning swims weren't an option.

We had a lovely stay, hotel is very clean, smells amazing, great, decor and room, well staffed, friendly staff. The food was great and the garden terrace a lovely place to sit and have a few drinks. Nice welcome touch with the warm chocolate cookie and Prosecco. Only negative was after I booked I got an email saying the spa is £20 per person to use which is unfair if you are a hotel resident, we didn’t use it.

I booked a two day stay at this hotel as a Suprise for my wifes birthday. I am a little disabled so i always book a room with a walk in shower. The pictures of the room on hotel.com showed my room to have a walk in shower with various complementary toiletries. When we checked in & arrived in our room we were both very disappointed the room was nothing like the room that i had seen when i booked it there was no walk in shower or complementary toiletries as shown in the pictures when i booked the room. The room had 1 small window in the corner of the room. We expressed at reception that i had booked a room with walk in shower but we were advised that we would need to pay for an upgrade room for walk in shower. I am disabled so i had to pay for a room upgrade. The lady on reception did allow us to have a one morning complementary breakfast & apologised for incorrect pictures being shown on hotel.com. The room that we ended up in was very nice but i had to pay for it. The hotel in general is also very nice and we may stay here again in the future.

Nice hotel good parking.

You told them I hadnt paid so had to pay at the hotel and you have taken the money

Extra charges for everything

Made to feel very welcome

Great hotel in ideal location, good parking. Spotlessly clean all through with big comfortable rooms. Good quality reasonably priced food and drinks

Excellent stay.

Check was excellent friendly and professional guy was really smart not had this in a long time . Bed was heaven room a little small air con hardly worked that’s the only gripe stay was perfect otherwise . Impressive reception area . Didn’t use the pool as a little expensive I’m sure it’s wonderful .

Clean.efficient.comfortable and quiet

facilities were good

Amazing hotel, great staff and great room for a family!

From start to finish pure relaxation and luxury

Stopped for a night, nice hotel, clean and nice grounds. Breakfast was busy and struggled to keep everything on the buffet. Will stop again

All great apart from the charge of £20 per person to use pool facilities. Very disappointing as having travelled all day in the heat was looking forward to a cool down in the pool.

Lovely hotel and setting, the bar was understaffed tho. Our meal was lovely but the drinks took ages and one didn’t arrive for an hour. Breakfast was good variety but quite cold.

Hotel was lovely and the food was lovely (book in advance as always very busy). Electric charging points which is one of the reasons I booked

Lovely stay. Customer service is outstanding here. Everywhere is clean and sparkling and smells lovely. We will be back!

Very comfortable and clean hotel. Easy parking. Good food options

Amazing hotel stay and safe

Lovely hotel. Staff very helpful. Lovely grounds. And not far from Chester. Good was really good too.

Friendly reception staff. Room very clean and bed very comfortable. Temperature in the room was just right. Didn't use any other facilities.