Not clear there is parking to rear of property so valet parking is suggested. Staff didn’t seem to remember patrons

Beautiful, comfortable property right on the river walk and Victoria street. Friendly and accommodating staff. Great stay

Great stay. Angelica at reception was so friendly and welcoming. We have stayed here a few times and always great hotel.

I traveled all day to check in and be told there was no available valet parking. I had to self park in an unfamiliar area. To add insult to injury, the cost of the overnight parking was the same as the unavailable valet parking. Amenities are what make a hotel upscale.

A very comfortable hotel with a very nice staff.

great location and easy walking to great restaurants and cafes. Also the river is at your doorstep for a great bike and walking path that winds throughout the city.

Staff were so helpful as we had a family member hospitalised so late check in. Offered safe parking right outside as all regular parking was full. Service was above and beyond. Thank you

Housekeeping is lacking. Shower gel empty on arrival, black mold in shower, no bin liners. Next day refresh left a new towel but did not remove soiled towels left on floor, did not empty overflowing bin, or replace dirty coffee mugs. Property is tired compared to other Novotels.

The hotel is very nice, the only complaint would be the parking facilities, we had been at Meatstock working all day and came back and there was no parking available. We had to find one and walk back to the hotel. Secondly we came back and our room hadn’t been serviced so we had to make our beds and on Sunday morning I had to go and find coffee cos there was none in our room. For the costing we found that unacceptable

Parking is first come first serve but has valet services.

Great location. Cosy lobby bar. The buffet breakfast was more than adequate. The only negative is that the complementary guest parking at the rear of the hotel was very limited.

Centrally located in Hamilton adjacent to the majestic Waikato River. Good restaurant, spacious rooms.

Very central, great staff and made to feel welcome

Awesome service by reception /bar staff. Rooms were very tidy and clean.

Great stay for a night with family

great option for families

Parking is limited even though you want to pay for the valet parking, and the breakfast buffet wasn’t tasty at its value. Overall, it’s in a great convenient location, and views of Waikato river is peaceful and tranquil for a stay. Highly recommended.

Great facilities and great buffet breakfast. Parking : strongly encouraged valet parking albeit expensive. When I checked in I was told that valet isn’t available and I will have to park on my own. But the valet himself said parking is available. No complaints but was a bit confusing Food in the room: there were cookies, water and other beverages in the room, available for a cost. We ended up eating a cookie, only to check later that best before date had long passed. There was expired food in the mini bar Breakfast: overall great. However if you arrive in the second half of the breakfast time, you may not get the vegan muffins, cut fruits. So be early to the breakfast Surrounding area: 2 out of the 3 nights I was there, there were loud noises in front of the hotel. First night, presumably drunk people stopping cars on the street, playing loud music on jukebox and in the car, doing rounds in front of the hotel. Second night, some kind of bike racing and people cheering. Bikes were doing multiple rounds in front of the hotel. Was hard to sleep on both the nights. Facilities: great facilities

Very friendly and professional staff. Very convenient location 👌

Nice property on the bank of the river. Very nice walk along the river. Excellent restaurant options on walking distance.

Excellent staff, central location, good restaurant

This was our third time that we've stayed here and each time has been equally as good as the last. Unfortunately the parking is limited but all and all a great place to stay.

This may be the best place in Hamilton (but that's a low bar.) This worked for me for the overnight, the bed was very comfortable, the room temperature was perfect without the aircon (and its noise). The room had a great high ceiling, but marred by slightly dirty curtains and a depressing outlook over the front structure of the hotel. The long blank corridors felt reminiscent of The Shining, plus with tired paint and occasional litter. The restaurant was expensive for the relatively small portions of standard food; service was indifferent and inattentive. Breakfast was straight out of Koru lounge (they must use the same suppliers). Would use again if still unable to find a better alternative

Nice stay, rooms are a bit dated which I was surprised with. Shopping mall across the road as well as casino. Lovely buffet breakfast and friendly staff

You have to reserve in advance if you want to park your car there. Staff don't seem interested in helping. Just going through the motions or ignoring guests.

Overall the stay was good, the staff were all friendly and helpful. The young bar staff were great! It's the small things that make a big difference. The first night the cocktails had no garnishes, the following night they did - presentation was so much better and felt more like a cocktail. The car parking or lack there of was VERY poor. We didn't book valet before arrival and tried whilst we were there, there wasn't any available. Whilst we were offered free hotel parking it was dog eat dog to actually get a park. Failing both of those options there was street parking or a car park approx 5 minutes walk (not ideal when its raining or you have bags to carry)

Good

The room was modern and clean. Heater/AC worked well. The shower had a nice big rose so good water flow, was hot and they had decent sized shampoo/body wash dispensers - not those little soaps and disposable tubes. Security was good. Overall, very happy and would recommend the property.

Very convenient with excellent room service

Not what we expected from a Novotel. Did the job for a night but wouldn't stay here again. Location is good.

It was a great stay, but they sting you really badly for parking - valet only at $32 per night - that wasn't obvious when I booked.

Carpet and cushions in room visibly dirty in places, sink tap in bathroom loose..