5star service all around, fabulous place

Great property but bad service. Don't believe the "Garden View" pictures they post. I was given a room with absolutely no view, just a wall, and they said oops sorry we have no other choice today. Promised to update us the next day whether there would be a better room but of course they never called back. During the checkout we raised this issue again and the front desk manager responded "hope we can give you better room next time" which I felt was so fake because what is the chance we would visit this remote dessert resort again after such service?! We forgot 3 sets of swimsuits and only realized this 3 days later on the way to the airport. Why can't they contact us when they found them in the room I can't understand - is that what luxury service supposed to be? I asked if they can send them to our Home country vía post (we will pay of course) - they refused and asked us to arrange the pickup and shipment ourselves. After Jumeira Al Qasr which was so wonderful, this stay at Bab Al Shams was disappointing, not at the resort - ít was beautiful, but at the people here.

Good place with traditional arabic style room and mysterious atmosphere， very impressive!

It was a very nice stay

A truly outstanding luxury oasis in the desert. From the moment we arrived (and were greeted with delicious dates and coffee) to departure time, the resort’s outstanding staff made sure that our every need was met and beyond. The property is stunning. We travelled with our two young children, who were treated like rock stars by each and every member of the staff. We dined at Ninive and it was amazing, as were the poolside food and bev. The entire family delighted in the camel ride and falcon show and our own regret was not visiting this property sooner. We will be back.

The greatest stay ever! Sand dune 4WD adventure worth the money too.

Dinner and show was great!

This resort is an absolute dream! It is the quintessential definition of relaxation and luxury without any pretentiousness. The hotel grounds are architecturally designed so beautifully. The service at the relaxing pool was impeccable. We will absolutely return!

This hotel was outstanding. The staff was extremely nice and the service was impeccable.

very attentive and friendly staff.

beautiful property, would definitely recommend

Fantastic service and very well designed resort. The pools were great and the service around this area was first class with towels, water and snacks delivered the minute you sat down on a pool lounge, plus great bar service whenever needed. The rooms were very comfortable and the overall design of the resort was great - we took many photos!!!

This property is a must when you visit Dubai. This was our second time here and we absolutely loved it. My only complaint would be that the first time we visited the pool was open until midnight which was unbelievable. However, the hotel is now under new ownership and the pool closes at 8:00pm during the week and I believe 10pm during the weekend. I highly recommended that the hotel revisit keeping the pool open late at least during the summer months in Dubai

Beautiful and private resort in the desert! Staffs are so friendly and helpful, especially “Tharaka” from the Zala restaurant. But only few options for restaurant in the resort.

Great stay! Amazing experience!

Our stay at Bab Al Shams Desert Resort was amazing and the property and rooms are great. Rooftop terrace was amazing with great food and selection of drinks. My only one complaint is that there are three pools at the resort and children use all three. It would be great if one could be adult only.

Amazing hotel with amazing staff. Would definitely go back.

The hotel is beautiful, very very expensive. It should be all inclusive. Everything is extra cost. If they charge so much they should include all the meals. Is to expensive for what it is. They have so many doves, the start singing since very early in the morning

Not too many dining options but otherwise beautiful property.

We had such a great time ,the Hotel is very clean and beautiful, room is so comfortable and the staff is very friendly and professional specially Jovana she was helpful and did all her best to enjoy our vacation.we had dinner at the hazeerah restaurant what an amazing evening everything was great the food was so delicious ,the ambiance was great and the most important thing was the show the dancers the singers I really enjoyed my time .

The staff are outstanding and food excellent

My family and I had a wonderful stary

Amazing stay in the middle of Arabian Desert..the night sky and evening program is worthy to remember forever..It was a royal experience to stay in a room of Arabian Ethnicity all around.. bathrooms were superb..loved it

This is an absolute gem of a hotel. I'm conflicted by the fact that it is closing for a renovation as I love the style, ambiance, decor, and spirit of the whole place. Of course I can see scope for modernisation, the air-con in one of our rooms was a bit patchy and the bathrooms needed a bit of TLC but its overall charm is irresistible. Location in the desert is brilliant. Such a refreshing change from the glass, high-rise city, dense traffic and mass population. The whole family loved the relaxed feel and the amazing pools. Staff were discreet and professional - they leave you to enjoy your holiday but are on hand if you need something. Sunset from the rooftop lounge was glorious. Food was superb wherever we ate and I highly recommend the Iftar feast at Al Hadeeradh - amazing experience, amazing food.

This is an absolute gem of a hotel. I'm conflicted by the fact that it is closing for a renovation as I love the style, ambiance, decor, and spirit of the whole place. Of course I can see scope for modernisation, the air-con in one of our rooms was a bit patchy and the bathrooms needed a bit of TLC but its overall charm is irresistible. Location in the desert is brilliant. Such a refreshing change from the glass, high-rise city, dense traffic and mass population. The whole family loved the relaxed feel and the amazing pools. Staff were discreet and professional - they leave you to enjoy your holiday but are on hand if you need something. Sunset from the rooftop lounge was glorious. Food was superb wherever we ate and I highly recommend the Iftar feast at Al Hadeeradh - amazing experience, amazing food.

We had a wonderful stay, with friendly service. The staff is all super helpful and anything you request to the room comes quickly. A/C in the room is strong and cools the room nicely. There's a hot water kettle with teas/coffee. Breakfast buffet has many options, providing high chairs for kids. Dinner at Masala was delicious (north indian food). Dinner at Al Hadheerah is a not to miss experience - make sure you stay for the horse/camel show that happens around 9:15pm. Spa/sauna is small but you make a reservation and get the space to yourself for 1 hour. Only caveat - there is no elevator to reach the 2nd floor, so that was a little inconvenient with our baby. Property is well maintained though they are doing a full scale rennovation May 2022. We will definitely return again!

We had a wonderful stay, with friendly service. The staff is all super helpful and anything you request to the room comes quickly. A/C in the room is strong and cools the room nicely. There's a hot water kettle with teas/coffee. Breakfast buffet has many options, providing high chairs for kids. Dinner at Masala was delicious (north indian food). Dinner at Al Hadheerah is a not to miss experience - make sure you stay for the horse/camel show that happens around 9:15pm. Spa/sauna is small but you make a reservation and get the space to yourself for 1 hour. Only caveat - there is no elevator to reach the 2nd floor, so that was a little inconvenient with our baby.Property is well maintained though they are doing a full scale rennovation May 2022. We will definitely return again!

Nice experience for being in the desert great dinner show

Excellent hotel beautiful decor and pool

We had a nice stay at Bab Al Shams. Friendly staff, great food. Will definitely come back!

Relaxing desert surroundings.

The facility could