good hotel. The reception hardly answerd the phone. One of them was rude and yelled at me not to call there and hunged up on me. So i went all the way to reception to get soap because the house keeping did not leave us few days!

When I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning

When I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning

The weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the roomno towels afternoon the food not testing not clean but the local and the view from our room was excellent

The weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the room no towels afternoon the food not testing not clean but the local and the view from our room was excellent

I spend on average about 70 -100 nights a year in hotels for work & holidays for 20 years now. I'd like to think I know what should be expected of 4/5 star hotels from a guest perspective. This is the first time I'm leaving a review because the experience my family I and had was so awful, it literally ruined our holiday. Firstly, the transfer we arranged with the hotel was 1 hour late to greet us at the airport on arrival, this is fine and I understand traffic delays had led to this, but when I rang the hotel to find out what had happened I spoke to the rudest reception staff I've ever, literally telling me I'd made a mistake and there is no way I could have made travel arrangements with the hotel, then proceeding to hang up on me...4 times! Finally we were about to get into a taxi when the driver arrived and explained the traffic issue. Other key issues experienced at the hotel. Cleanliness throughout the room, dirty and stained curtains, nets curtains, bed sheets and sofa furniture. Basin leaking and not repaired 4 days, which meant having water spraying on our legs each time the taps were turned on, room not being cleaned on 3 occasions, towels not being replaced repeated even when room is cleaned and old towels are collected, we literally had to ask for toilet roll everyday because they wouldn't replace them, each time we speak to house keeping or reception they make us walk to them to collect basic amenities. We begged the manager for a new room, no help at all!!!

I spend on average about 70 -100 nights a year in hotels for work & holidays for 20 years now.Id like to think I know what should be expected of 4/5 star hotels from a guest perspective. This is the first time Im leaving a review because the experience my family I and had was so awful, it literally ruined our holiday.Firstly, the transfer we arranged with the hotel was 1 hour late to greet us at the airport on arrival, this is fine and I understand traffic delays had led to this, but when I rang the hotel to find out what had happened I spoke to the rudest reception staff Ive ever, literally telling me Id made a mistake and there is no way I could have made travel arrangements with the hotel, then proceeding to hang up on me...4 times! Finally we were about to get into a taxi when the driver arrived and explained the traffic issue. Other key issues experienced at the hotel. Cleanliness throughout the room, dirty and stained curtains, nets curtains, bed sheets and sofa furniture. Basin leaking and not repaired 4 days, which meant having water spraying on our legs each time the taps were turned on, room not being cleaned on 3 occasions, towels not being replaced repeated even when room is cleaned and old towels are collected, we literally had to ask for toilet roll everyday because they wouldnt replace them, each time we speak to house keeping or reception they make us walk to them to collect basic amenities. We begged the manager for a new room, no help at all!!!

Very good location and service

Very good location and service

Outstanding service and another amazing stay in Barceló Royal Beach. Would definitely come back:-)

Location was great, very clean , could do with some entertainment

Really nice hotel and friendly staff. Food 7 becsuse some of the items were overcooked, great variety. Staff friendly despite of cultural differences and helpful. Missing a bit more of entertainment and night show. Indoor swimming pool not heated , really cold to enjoy.

Really nice hotel and friendly staff. Food 7 becsuse some of the items were overcooked, great variety.Staff friendly despite of cultural differences and helpful.Missing a bit more of entertainment and night show.Indoor swimming pool not heated , really cold to enjoy.

המיקום של המלון ממש 10 המלון נראה 10 ממש !!! האוכל לא רע בכלל!! רק הצוות לא ממש אדיב וסבלני והיה לי מקרה לא נעים עם המארחת בחדר האוכל רצינו לעבור לחדר האוכל ממול אמרה לנו להחליף נעליים סגורות אכן החלפנו ושנכנסנו לחדר האוכל כולם היו בקפקפקים מאוד נעלבנו!!!!!!!!!!!! לא נחזור למלון כזה!! למרות שהשהות בו היתה כייפית ביותר !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

the hotel itself is very nice and clean and rooms are cleaned daily. the staff, on the other hand, are stone useless. when we checked in we were asked for our passports which were not a problem and we were told we could collect the next day. when we went to collect the passports they told us they could not find our passports and they did not know where there were. we then realized that they mixed up our passports with our friends passports. the next day we were then asked for proof of payment even though we had paid at check-in, they wanted proof as it was not updated on the system. why was this not updated straight away? the second day came and we wanted to have a shower and we then realized that the shower was blocked. we rang reception and they said they would send someone but did not know how long it would be. 2 hours passed and I went down to reception and asked again and still the same answer, we dont know how long. I asked again the 3rd time and no one ever came to fix our shower. we had to time the showers that we had to shower so quick that the shower didnt overflow. so overall the hotel, in general, is nice but the staff are 100% useless

the hotel itself is very nice and clean and rooms are cleaned daily. the staff, on the other hand, are stone useless. when we checked in we were asked for our passports which were not a problem and we were told we could collect the next day. when we went to collect the passports they told us they could not find our passports and they did not know where there were. we then realized that they mixed up our passports with our friends' passports. the next day we were then asked for proof of payment even though we had paid at check-in, they wanted proof as it was not updated on the system. why was this not updated straight away? the second day came and we wanted to have a shower and we then realized that the shower was blocked. we rang reception and they said they would send someone but did not know how long it would be. 2 hours passed and I went down to reception and asked again and still the same answer, we don't know how long. I asked again the 3rd time and no one ever came to fix our shower. we had to time the showers that we had to shower so quick that the shower didn't overflow. so overall the hotel, in general, is nice but the staff are 100% useless

only the facility is beatifull , but the hotel smell sewer y very old furnature , the front desk never know how to deal with the guest horrible costumer service

This ain’t a 5 star hotel as Expedia day it is. It’s a 2 star hotel. Very disappointed! Don’t waste your money! I would recommend you look at other hotels. Sunny beach area is fun and lovely and I will go back but not this hotel. The only good thing about this hotel is location but that is it. Rude hotel staff, damp smell in the room, a stinking smell in the hallway to your room! We arrived and the room look that they gave us look like the cleaners had no interest when preparing the room for our arrival! Old bed linen, no toilet paper and dirty cups. Eating in the restaurant is like eating out in Camden! It’s crazy. Filthy tables! You have to clear your own table and if you ask the people working there they will scream at rudely. Cold food. Pizza, chips, spaghetti, the usual stuff you will find in a 2 star budget hotel in Blackpool. The coffee machine was so dirty. You will be shock to experience this ain’t a 5 star resort! I accidentally visit the spa, which is a building site. They was stil operating! They should have closed the spa! It was not safe and dust and cement everywhere. Not even a locker to put your stuff in! They just placed it in a old dirty cupboard. My massage was so badly done, I would have received a better massage in SoHo. The pool areas, was okay but don’t live up to the 5 star standard. You will swim with plastics lying around. Plastic cups left all over the pool area. And if the life guard don’t come and push you off the sun lounger at 6

Breakfast sometimes a bit disorganised. Food, delph and cutlery not always restocked when they ran out and on quite a number of occasions had to ask staff for cups, spoons, english tea bags and bread for toasting. Hot food was just ok and the availibility of different fruits and jams varied each day.

Great customer service, Mila answered all my questions.

The staff were incredible. They were friendly and helpful whilst working 16hr days and dealing with customers showing no respect. I didn't particularly like the other guests. Loud, large, rude and wasting so much food at the buffet. There should be some sort of measure in place as the amount of uneaten food left of the plates for the staff to clean up was shocking. Location is good, next to the beach with plenty of shops around. Not much for sightseeing though.

Drink dispensers had lots of mould and only half cleaned when they were advised, in fact they just shrugged when they were told about them. Bar staff acted like you were invisible as didn't serve you for ages despite no other customers. Room not cleaned and housekeeping just pulling the duvet over, not even sorting sheets. Food plain, nothing really exciting and only luke warm, not kept hot. Dining staff rude and often ignored you if asking for help. Plates and cups need to be inspected as many were dirty still. Meant to be entertainment but no one appeared of a night time! Pool cold and so was the 'heated indoor pool' would not ever return to this hotel.

Appreciate we stayed towards the end of the season, but the management of the rooms was not up to standard, dust everywhere, sheets were not changed in the 9 days we were there. Had to grab the chambermaid when we eventually saw her to change the towels. No replenishment of bathroom shower/shampoo. Breakfast was lovely and had a great variety to choose from. Sunbed mattresses were soiled and dirty, pool outside was freezing cold even on a hot day.

Good hotel and staff were helpful. Great pool area Entertainment was good fun

Bad experience at this hotel, wrong room, bad service, room And sheets did not get changed in 1 week, ran out of beach towels, not all inclusive as you had to pay for juice and some drinks, had to pay for table tennis. No entertainment in the day apart from staff dance three times a day at the pool. Very false advertising from Expedia.

Luxurious hotel with great location and nice helpful staff . Needs to change the time of the dinner until 10:00 pm not 9:30 pm . The business office doesn't have printer you need improvement. Thanx

Not a 5 star hotel. Would give it 3 star. Room ok, but lacked any welcome from hotel staff. In a separate anex where the corridor smelt badly of waste water. The place was really scruffy. outside door failed to work on the majority of occasions for lots of guests who kept getting stuck outside. Disappointed.