Loved the hotel but using the hot water in the bathroom was a problem. A lot of water was wasted before it became warm to have a shower.

The hotels is very peaceful. There is nothing like ending your night on the grass while looking at the Mt. Fuji sunset. We loved our stay. They even included kids skippers. The onsen has Mt Fuju views depending the day you go. The rooms are big, I recommended the water view.

I absolutely enjoyed my stay. The room was clean and had a wonderful view of the lake. Even got to see Mt. Fuji! It was quiet and easy to access public transportation, especially using the Hakone Freepass.

Large spacious room with lake views

We reserved Junior Suite with a balcony and view of the lake. Our room was spacious and the view was gorgeous. The room was also very spacious and comfortable. Hakone Hotel is walking distance to the Hakone shrine (which is also easily accessible by bus) as well as the Hakone Checkpoint and Onshi-Hakone Park. We highly recommend this hotel!

Great location & great view of lake Ashi. Osen was enjoyable & nice. Walkable to river cruise. Didn’t like diner and breakfast that much, very small portions and minimal selections.

Enjoyed the stay here. Very quiet in the area in March. Several food establishments were not open or had limited hours. Staff was very friendly and helped me book a side trip.

We loved the old fashioned charm and personal service. The restaurant was fabulous - with fresh linen table cloths even for breakfast. The only reason for my 4 star rating is because the room temperature cannot be controlled and the rooms were unbearably hot at times, making sleeping very difficult.

Beautiful room!

Great view of lake

The hotel locates right next to Lake Ashinoko and you can see beautiful scenery of the lake and Mt.Fuji. Staff are very professional. We were able to spend a great peaceful time.

Fab hotel and surroundings

Lake location and view

Long distance, poor amenities. Other than the view of Lake Ashi, there is nothing great about this hotel. Dining options are limited. The nearest convenient store is 1.5km away. They didn’t even have a proper power plug to charge phone(lucky they manage to find alternate plug for us. All the power outlet are used. You gotta remove it. The balcony area, horrible. With bird poop and dirt lying… zzzz only one staff can speak better English. Gotta rely on google translate to help us. The area is a dead place after 6pm.

2 night stay to ‘do’ lake cruise, ropeway, cable car and train to visit open air art galley

This is a lovely hotel with an amazing view and close to the pirate ship and bus if you plan to do the Hakone loop. The room we had was a good size and had a beautiful lakefront view. The hotel also has a bar and restaurant with an amazing view as well but it is very overpriced. The happy hour had a couple of random drinks and beer on it but no food. The unfortunate part is that there aren’t many other options around so you feel a bit trapped and taken advantage of. The restaurant is huge but requires a reservation be made and it must be done no later than 5pm which seemed silly as the night we were there, only a single table was occupied and it was only 1 person! The price for the entrees were outrageous- so we wouldn’t have eaten there in any event. An average entree was $90 and up from there. Wine we ordered in the bar was $23 per glass. We don’t have a problem paying that although there was only 1 type of wine to choose from. I would recommend the hotel due to the beautiful location and view but they need to improve their offering at the bar and restaurant. Staff at the bar could also be more attentive as they spent more time polishing the glasses then serving people.

This is a lovely hotel, albeit a little run down in the bathroom. The views over the lake were spectacular. The bar was extremely expensive as were the restaurants and breakfast. Location was great for what we wanted but the surrounding shops and restaurants were disappointing. Everything was shut from 6pm till 11am. Hotel service was polite and respectful but very slow.

not bad except transportation

Hakone Hotel is beautiful. I definitely recommend a lake view room because you can see Mt. Fuji from your room on a clear day! The hotel staff were very nice. English friendly for foreigners. The area is quiet. There are a few places to eat in the area and a short bus ride to the next town for more restaurants and convenience store. We didn’t eat at the hotel restaurant but the hotel bar was nice. If you have the hakone free pass, there is a bus stop right in front of the hotel so it is easy to get to.

This is a really nice hotel right on lake Ashi. It was super quiet and spacious. The only thing I didn't like is that it was a little far from the other Hakone attractions. I also got sick from the breakfast at the hotel restaurant from some undercooked sausage, which was very upsetting especially because it cost so much.

After reviewing the Expedia.com listing for this Hakone Hotel hot springs, I prepaid Expedia for a three day visit. After arriving, I was refused service to the hot springs because I have a small tattoo on my forearm. The hotel later confirmed that people with tattoos (regardless of size) are strictly forbidden from using their hot springs facilities. I contacted Expedia via the chat function on their app informing them I was refused service and asked for a refund on my stay. I indicated I had relied on Expedia’s listing and assumed their description of the hot springs to be truthful and accurate before I decided to prepay Expedia. Expedia’s listing made no mention that people with tattoos would be refused service to the hot springs. The hot springs experience was my only reason for visiting that property. Had Expedia provided an accurate, truthful description, I would not have made this purchase. Expedia refused to refund any amount of the purchase and has, as today, refused to update their online listing to indicate that people with tattoos are refused entry into the property’s hot springs facilities. A basic tenet of commerce is that an advertiser must provide truthful, accurate descriptions of their product or service for the transaction to be valid. False or misleading advertising is unethical and unlawful.

Great place

Onsen was nice, View is amazing, very quiet

Friendly staff. Room was very clean and spacious. Hotel is right next to the Pirate cruise ship and Tozan Bus Station.

A beautiful hotel overlooking Lake Ashi. It's conveniently located next to Hakone-machi port where the pirate ship stops. The room we stayed in was spacious with a bathtub and had an excellent view of the lake. Although Mt Fuji was not visible due to cloudy weather, we still had breathtaking views of the other mountains across the lake. There are two hot springs in the hotel for guests. The hotel also has drinks for guests at the lounge in the morning and evening. The restaurant in the hotel serves French food so it was disappointing that we were unable to have some authentic Japanese meals for dinner and breakfast at the hotel. The area is very quiet and there is no convenience store near the hotel. Only one restaurant was open for dinner near the hotel on the day we checked in.

We were pleasantly surprised by the quality of this hotel! Incredible views, comfortable and upscale.

Excellent

On the conditions it stated that tattoos may not be allowed but then when I got to the bath house there was a warning that those with tattoos will be removed from the premises. This type of rule his old fashioned and out of date. In most prefectures tattoos are now allowed but still are not in this hotel. Sad.

On the conditions it stated that tattoos may not be allowed but then when I got to the bath house there was a warning that those with tattoos will be removed from the premises. This type of rule his old fashioned and out of date. In most prefectures tattoos are now allowed but still are not in this hotel. Sad.

It was a nice special room that we took another reservation for family weekend after one month. However when we tried to make some tea we found the teapot is the USED ONE from last guest. And that is astonishing as we could not tell to which level the room is not cleaned for us to use. What's worse the hotel has no spare room for us to move nor spare tea set for us to use. We could not rest well, after all these happened. And this is the start point for our autumn holiday. The manager did came to apologise the next day, but it is still unbelievable for this hotel to make such careless mistake. Also, I booked for 3 futon, for two kids of us to sleep. But when we got there, the hotel said sorry the system is wrong. Really hope the hotel could make good internal check to maintain the service quality.

It was amazing! Friendly staff, who spoke English very well (which we appreciated).

Staff were very helpful with our baggage when we arrived and even as we depart. They are helpful in providing information around the area. The room was a little too warm in the afternoon and there wasn't a faster way to cool it down, but it encouraged us to proceed with our outdoor plans quickly.