Terrible experience , never back again

Wonderful experience, meticulously clean, excellently maintained pool, concierge with great hospitality. Will stay at this hotel again.

Really enjoyed my stay!

I have stayed in many nice hotels, and this is the best hotel for sure.

Was supposed to get a complimentary upgrade due to my membership level, didn’t get one. Enquired and was told I had one already but I had the room I booked online, no upgrade added. Apart from that, nice hotel but they allow non hotel guests to que up for lunch an hour before it starts and so the entire entrance area is packed and kind of ruins the tranquility and vibe the hotel has. Super busy and the block the walkways.

Was supposed to get a complimentary upgrade due to my membership level, didn’t get one. Enquired and was told I had one already but I had the room I booked online, no upgrade added. Apart from that, nice hotel but they allow non hotel guests to que up for lunch an hour before it starts and so the entire entrance area is packed and kind of ruins the tranquility and vibe the hotel has. Super busy and the block the walkways.

The Peninsula never disappoints. The staff could've been more friendly but everything else was just perfect. It was a nice and memorable experience.

Everything was good except that the shower booth door didn't close completely and the water was keep leaking and made the towels get wet on the floor. Other than that, it was very nice!

The Peninsula Shanghai is a wonderful opportunity to enjoy the most exciting aspects of the city in luxury. The hotel is elegant and well serviced with outstanding staff. Access to the Bund with fabulous dining and site seeing opportunities could not be better. Our room was spacious and luxurious with ample storage and high end amenities.

The Peninsula Shanghai is a wonderful opportunity to enjoy the most exciting aspects of the city in luxury. The hotel is elegant and well serviced with outstanding staff. Access to the Bund with fabulous dining and site seeing opportunities could not be better. Our room was spacious and luxurious with ample storage and high end amenities.

Super wide king size bed. Can fit comfortably my 6 year old daughter! Very quiet environment as room is away from the lift Huge walk-in wardrobe. Became my wife's private space! Fantastic sound system for watching dvds.

Super wide king size bed. Can fit comfortably my 6 year old daughter!Very quiet environment as room is away from the liftHuge walk-in wardrobe. Became my wife's private space! Fantastic sound system for watching dvds.

We stayed at the Peninsula in Beijing and Shanghai. It is the best of the best! 24 hour room service! Best location. Awesome bar. Will be staying at the Peninsula if available at any city.

Such a classy experience and hotel. We went for my wife's birthday and were given express check-in and a free upgrade. Love staying at this hotel.

Such a classy experience and hotel. We went for my wifes birthday and were given express check-in and a free upgrade. Love staying at this hotel.

Room was too cold, CNN did not work, breakfast was poor, no skim milk, only one water bottle in the room

Great location combined with excellent service and beautiful rooms. All the staff working there were extremely friendly and helpful.

Great place to stay, service at top roof was not so kind. They don’t care if you are a guest, they want you to spend extra money to give a table with view otherwise they give a back table. So rude.

distinguished established hotel on the Bund with excellent views across the Huangpu River. Amenities second to none.The Cons

distinguished established hotel on the Bund with excellent views across the Huangpu River. Amenities second to none. The Cons

Great place, great views and service impeccableFavorite place in Shanghai

Great place, great views and service impeccable Favorite place in Shanghai

Truly superior in every way, definitely surpassing the two 5-star hotels in Tokyo that we stayed in before and after our journey to Shanghai.The room was spacious and well-furnished, with a big comfortable bed and great noise insulation. Even though we ended up with a room by the elevator, noise was never a problem. The bathroom was a spacious and beautiful marble chamber. Impressively, the room was wonderful down to even small but useful details, like the charging station built into the nightstand drawer, and the nail polish dryer at the makeup station in the walk-in closet.The common areas are opulent Art-deco styled, with a nice selection of bars and restaurants, plus a luxury shopping mall. The Michelin-starred restaurant lived up to expectations, and the other restaurants provided completely satisfying food as well. The view from the rooftop bar is quite impressive, probably the best view on the Bund side of the river, which means the Shanghai (Lujiazui, really) skyline is front and center.The location is excellent, being a convenient walking distance to the rest of the Bund and Nanjing road. Though not too near metro stations, getting around by taxi is easy and still inexpensive in Shanghai, and the hotels bell captains were able to have taxis show up within minutes of asking.The staff to guest ratio was as good as could be expected. The service was courteous and efficient, highlighted by thoroughly helpful concierges and bell clerks.

Truly superior in every way, definitely surpassing the two 5-star hotels in Tokyo that we stayed in before and after our journey to Shanghai. The room was spacious and well-furnished, with a big comfortable bed and great noise insulation. Even though we ended up with a room by the elevator, noise was never a problem. The bathroom was a spacious and beautiful marble chamber. Impressively, the room was wonderful down to even small but useful details, like the charging station built into the nightstand drawer, and the nail polish dryer at the makeup station in the walk-in closet. The common areas are opulent Art-deco styled, with a nice selection of bars and restaurants, plus a luxury shopping mall. The Michelin-starred restaurant lived up to expectations, and the other restaurants provided completely satisfying food as well. The view from the rooftop bar is quite impressive, probably the best view on the Bund side of the river, which means the Shanghai (Lujiazui, really) skyline is front and center. The location is excellent, being a convenient walking distance to the rest of the Bund and Nanjing road. Though not too near metro stations, getting around by taxi is easy and still inexpensive in Shanghai, and the hotel's bell captains were able to have taxis show up within minutes of asking. The staff to guest ratio was as good as could be expected. The service was courteous and efficient, highlighted by thoroughly helpful concierges and bell clerks.

The hotel, location, room and service were outstanding!! Everything you expect with The Peninsula! Really outstanding !

前枱服務員仍有待改善。。(如：不要在客人面前，責罵下屬). Lobby餐廳服務員人數不足，繁忙時間客人往往須要等待。gym room，sir elly 餐廳及spa room 的服務員有很專業的服務，值得一讚

It’s beautiful and the location is excellent... loved the shops and the experience

room is big, spa services is very good. the staff is also very friendly and helpful

Location is the best for shopping and sight seeing.

Big room. Nice and clean. Beautiful hotel. Will come back again!

As always at The Peninsula, perfection into every detail - from glasses cleaners being put next to the eyeglasses on the table, to the cutlery and décor, to the staff service, to the rooms themselves; how all the small lights go out with the master switch for a calm night, the curtains. Magnificent view. Perfect location on the Bund. A fantastic bar. What more could you ask for... Maybe: how about upgrading your amenities a bit? You're falling behind on those...

As always at The Peninsula, perfection into every detail - from glasses cleaners being put next to the eyeglasses on the table, to the cutlery and décor, to the staff service, to the rooms themselves; how all the small lights go out with the master switch for a calm night, the curtains. Magnificent view. Perfect location on the Bund. A fantastic bar.What more could you ask for...Maybe: how about upgrading your amenities a bit? You're falling behind on those...