nice hotel- in a very good location -good food and staff were really friendly- helped book tours and all for my family and i

nice hotel- in a very good location -good food and staff were really friendly- helped book tours and all for my family and i

The location is not ideal because it is far away from major shopping centers and you have no night life by staying in this hotel although you get breathtaking views from every room. Checked in way before 3 pm and the staff delivered my luggages to the room even before I got the room keys. The shower room floor was slightly slanted resulting in water accumulation after shower. The hotel upgraded my room to a higher floor and better viewed room right after I reported the shower floor problem. Excellent management and response to customer service. Double sink counter with everything you can think of. The flappers are in a nice bag and can be used as a gift. Soft drinks in the room mini fridge are free. There is also a nice tea set for people who love drink tea. Automatic toilet makes going to bathroom a joyful learning experience.

The location is not ideal because it is far away from major shopping centers and you have no night life by staying in this hotel although you get breathtaking views from every room. Checked in way before 3 pm and the staff delivered my luggages to the room even before I got the room keys. The shower room floor was slightly slanted resulting in water accumulation after shower. The hotel upgraded my room to a higher floor and better viewed room right after I reported the shower floor problem. Excellent management and response to customer service. Double sink counter with everything you can think of. The flappers are in a nice bag and can be used as a gift. Soft drinks in the room mini fridge are free. There is also a nice tea set for people who love drink tea. Automatic toilet makes going to bathroom a joyful learning experience.

Nice relaxing overall atmosphere.

Nice relaxing overall atmosphere.

property is ok.... below the expectation. Wifi doesn't work at all, which is a big minus.

We booked a river view room for our stay and indeed we were given one, however we saw most of the roof top of other buildings more than the river given that ours were on the 3rd floor. The service was mediocre given the standard expected from such hotel. Check in staff were professional but when we did an early check out on our last day, the staff was just sleeping on the desk. There was no apology even after we tried to wake her up, or even a simple concern about our stay. The location of the hotel is quite out of the way as well. There doesn’t seems to be any decent restaurants or shops within 0.5km from the hotel. Nonetheless, the room was really spacious and amenities were splendid.

We booked a river view room for our stay and indeed we were given one, however we saw most of the roof top of other buildings more than the river given that ours were on the 3rd floor. The service was mediocre given the standard expected from such hotel. Check in staff were professional but when we did an early check out on our last day, the staff was just sleeping on the desk. There was no apology even after we tried to wake her up, or even a simple concern about our stay. The location of the hotel is quite out of the way as well. There doesn’t seems to be any decent restaurants or shops within 0.5km from the hotel. Nonetheless, the room was really spacious and amenities were splendid.

Nice hotel and staff are friendly. Nearby environment is quiet. Actually it is not in the Bund.

Room a bit dated, curtain can’t be drawn up or down, pillow provided with all kind of stains on it under the cover.

Great location, nice housekeeping. service was lacking as there were communication problems between staff.

Great location, nice housekeeping. service was lacking as there were communication problems between staff.

The hotel is exceptionally well designed and well run. Amazing suite, beautifully designed, excellent bed, very spacious bathroom, great bath. A fun rooftop bar. and excellent restaurants,

Lovely hotel on the banks of the river with a lovely view across the Bund. Stayed in a room with a large pool which was excellent at night to relax in with a great view across the city. The standard or the service was high. Would recommend.

Lovely hotel on the banks of the river with a lovely view across the Bund. Stayed in a room with a large pool which was excellent at night to relax in with a great view across the city. The standard or the service was high. Would recommend.

Everyone in this hotel is incompetent. Such confusion I have never seen. To say this hotel is on the Bund is misleading - it is on the North Bund which is 1 mile from any life, restaurant or activity. The view is to the backside of PuDong skyline! The place is dead. Breakfast is a disaster. No service.

Everyone in this hotel is incompetent. Such confusion I have never seen. To say this hotel is on the Bund is misleading - it is on the North Bund which is 1 mile from any life, restaurant or activity. The view is to the backside of PuDong skyline! The place is dead. Breakfast is a disaster. No service.

Everything was perfect. Best of the best was the staffs of the banyantree shanghai. They provided everything that i want and they answered everything i asked about shanghai. Thank you so much!

We went fior a staycation, and I have never written a review for any excellent or horrible stays in any of the resorts, hotels because even if the stay is bad, it's just bad. THIS HOTEL FOOD WAS ABSOLUTELY DISGUSTING for any restaurant, let alone a hotel, and our room was over $500!!! They served frozen fried Japanese chicken with sugar and when we asked them why it was so cold, the so-called "chef" told us that it was Japanese as if we had come to the hotel from some cave and had never eaten Japanese food or lived there or visited. My two children and I walked out of the meal and my husband told them that we could not eat the food but they still made us pay for 70% of the food - they gave us a "discount" of 30 percent which was ridiculous because we did not eat it! Then we had to order disgusting room service because kids were hungry - the burger and fries were the best bet and we survived. The next morning, we paid again for their breakfast buffet because everyone was hungry and from a quick glance, it looked one thousand percent better than what we had the evening prior. But nope, we were duped yet again. If it weren't for the amazing room with the panorama view and the pool inside the room - we would have had a huge fight with the staff. The staff is oblivious to English because I told our hotel attendant who took care of me during checkout that it was the most disgusting hotel food I have ever had, he said "thank you." I was pretty speechless.

We went fior a staycation, and I have never written a review for any excellent or horrible stays in any of the resorts, hotels because even if the stay is bad, its just bad. THIS HOTEL FOOD WAS ABSOLUTELY DISGUSTING for any restaurant, let alone a hotel, and our room was over $500!!! They served frozen fried Japanese chicken with sugar and when we asked them why it was so cold, the so-called chef told us that it was Japanese as if we had come to the hotel from some cave and had never eaten Japanese food or lived there or visited. My two children and I walked out of the meal and my husband told them that we could not eat the food but they still made us pay for 70% of the food - they gave us a discount of 30 percent which was ridiculous because we did not eat it! Then we had to order disgusting room service because kids were hungry - the burger and fries were the best bet and we survived. The next morning, we paid again for their breakfast buffet because everyone was hungry and from a quick glance, it looked one thousand percent better than what we had the evening prior. But nope, we were duped yet again. If it werent for the amazing room with the panorama view and the pool inside the room - we would have had a huge fight with the staff. The staff is oblivious to English because I told our hotel attendant who took care of me during checkout that it was the most disgusting hotel food I have ever had, he said thank you. I was pretty speechless.

Arrived early and the room was not available. Offered upgrade with a minimal fee of only $50. The new room has a panoramic view of Huangpu river. You can lay back in the huge tub next to the window and immerse yourself in the breathtaking view. There is separate shower and toilets. The toilet is fully automatic. However, the hotel is located in an old neighborhood when there will be construction to make it a totally different one. It is extremely difficult to find taxi unless you know and have the capability to order a “Didi” (Uber’s Chinese version). Shopping and other activities are not within walking distance. In summary, this hotel is for high-end customers who have private vehicles that can get them to where they would like to go.

Arrived early and the room was not available. Offered upgrade with a minimal fee of only $50. The new room has a panoramic view of Huangpu river. You can lay back in the huge tub next to the window and immerse yourself in the breathtaking view. There is separate shower and toilets. The toilet is fully automatic.However, the hotel is located in an old neighborhood when there will be construction to make it a totally different one. It is extremely difficult to find taxi unless you know and have the capability to order a “Didi” (Uber’s Chinese version). Shopping and other activities are not within walking distance. In summary, this hotel is for high-end customers who have private vehicles that can get them to where they would like to go.

I stayed at the Banyan tree on the bund in shanghai for 2 nights. This is a party trip with friends, however, I choose to stay here because I wanted some down and calming time to myself outside the party hours. This hotel is probably the best one if you are searching for some ME time, the view is simply gorgeous, not to mention the panoramic view of the bund and pudong at the TOPS bar. Would definitely return to this hotel next time when I am in Shanghai.

The hotel was fantastic. It had wonderful view of bund and provided excellent services. I loved the room where I stayed. Just a little improvement for the hotel, the facility may need to be improved.

very good hotel in shanghai.

We loved that this hotel is close to the Bund river and that it comes with a nice bathtub overlooking the Bund. Also breakfast was pretty good. Staff is a little uptight and ridged with rules. They should be more friendly and approachable. The hotel itself is nice and has nice spacious rooms to hang out in. Great amenities!

New home in Shanghai- location is limiting but everything makes up for it. I'll be back

Great room by the river. Although it is a new hotel, maintenance level is only mediocre. There are holes on the curtain, some lights dont function properly, and the carpet seems dirty. Otherwise, the room size is great, the bed is super comfortable, and best amenities ever. Breakfast kind of didnt work...just dont order the pastry basket!! It will disappoint u! Staff in general have friendly attitude! Thumbs up.