Absolutely amazing, one of the best experiences I’ve had in Japan.

We booked this hotel to get a break from the Japanese city life, but we were quite disappointed. Looking at the pictures when we booked this room, they looked spacious and of newer date, with a private open hot spring - not exactly true to the real deal. When opening the door to the room, we were met with an awful odor, best described as a mix of filth and enclosed dirty moist laundry. The futons were nice though, but the open air hot spring is not open air. It is just a tub that does not get emptied after use - and it is not outdoor. There is no way to get fresh air into the room, since the only window is facing the "open air bath", so you get all the most humid air right back into the room, and the tub is so noisy, we couldn't even sleep with the window open. There was mold on the ceiling in the bathroom, and the walls had dirty stains on them as well - to pricy to be this filthy. We had breakfast and dinner included, and they did switch the menu on night number two, but is was traditional Japanese cuisine, and did not quite fall into out taste, but it looked like the locals enjoyed it. And there was way too much food. We did not have a chance to try the public onsen, since we have tattoos, so I can say if it was good or bad. The staff was nice, and even though they did not speak English well (some of them not at all) we managed to communicate, and they did a great job. I don't think I will recommend this place to other people.

Susukinohara Ichinoyu was a lovely treat for us! Hakone was so different from the frenetic energy in Tokyo. There were many other resorts in the area, but were unable to accommodate our group of 17. Our ryokan was so peaceful and serene and the private room Onsen for each family was the icing on top. All of the staff members were friendly and helpful throughout our stay. The property is conveniently located next to a Family Mart where we were able to buy snacks and drinks before heading out for the day. We had a wonderful time and look forward to staying again the future. Arigato gozaimasu!

This was a wonderful getaway experience for us. We loved the private bath in the room and enjoyed both the evening meal and the breakfast

Good and simple Onsen with Japanese feel, and without the 5-Star extras. Clean, bright, rather modern design. Only shortfall is there is only one towel in the room. The hotel should be more generous on towels.

A wonderful escape! Ryokan style accomodations, private and public baths and traditional meals. Very friendly and helpful staff even with a language barrier. Highly recommend😁

Staff was very helpful. They even arranged a taxi for us a day in advance. The kaiseki dinner was excellent.

Was very welcoming! All inclusive and a great calm atmosphere