The Beverly Hills Hotel is beautiful and the customer service is impeccable! I’d stay again anytime!!

excellent service, very nice property

It was ok - nothing more nothing less. Had 3 nights in one of the deluxe rooms - I’ve had far better around the world. You don’t even get a welcome drink and/or a cold towel. With all the hype, I was expecting WOW…..but I was completely underwhelmed

The staff are very helpful and courteous. The rooms are very spacious. If you can afford to stay, go for it.

You can feel the rich history of the property walking through the hotel. BUT…the up keep of the hotel doesn’t impede on the history of the place. The Beverly Hills hotel has modern amenities but still honors its history.

The hotel deserves the 5 stars!

Would love a sauna and sadly we came for the pool and it rained. Super bummed. The staff was amazing. Chris, Fizal, sunny and everyone was truly amazing

So I live in the neighborhood and my electric went away due to rain so I went to the hotel and got a room. Elevator to my room was not working so from third to fourth floor we walked the stairs. We moved there because I have a breathing machine and electricity went off many times so I could sleep at all. To make matters worst while I was walking from bed to bathroom my feet got all wet as they had major leak from patio to inside the room. Nothing went right NOTHING

The staff was excellent, they went above and beyond to make our stay just memorable in everyway!

Amazing resort. Very affordable. Felt like home

An absolutely beautiful experience! The Christmas decorations is so festive and magical. The room spacious and beautiful. The food and drinks are perfection. And the staff went beyond and far to be hospitable and professional. Love it. Would definitely go back. You have to try the soufflé at the Polo Bar

Staff was absolutely amazing made our honeymoon a dream!!!

Very classy hotel

Amazing hotel and service. Highly recommend

Another wonderful stay at a hotel so full of history. The staff was attentive, prompt and friendly. The room was clean and quiet, with an amazingly comfortable bed. Thank you to everyone at the Beverly Hills Hotel!!!

We LOVE LOVE LOVE The Beverly Hills Hotel!! The employees went above and beyond to make our stay wonderful!! Everyone there is so tremendously kind and helpful, it keeps us coming back!! Chloe from guest relations is AMAZING!! She took such great care of us and she was so sweet to our 7 year old son!! He loved visiting with her!! She also gave our son the cutest Oscar for completing his scavenger hunt in addition she presented our son’s stuffed animal “Stich” an Oscar as well which made our son over the moon excited!! The pool staff are also incredible!! Blanca is so helpful and kind and it’s amazing that she remembers us each year when we arrive!! She is awesome!! We frequently stay at five star hotels and the Beverly Hill Hotel sets the standard!! Also, the Valet Team is incredible!! Watching them work is like watching a symphony!! We can’t wait to return!!

The best of everything

Absolutely fabulous!

Amazing! Great staff. Excellent Hotel

The service and special attention

Fantastic property. We own and operate hotels so we value the intrinsic value of hotels. The only downside I would say is the folks working at the Dior boutique that is seasonal for the hotel are very rude and put a damper on our mood but overall the hotel is phenomenal.

One of the best hotels on the planet!

Incredible staycation! From two-weeks prior to our stay, through our last interaction with the bellman, we received first-class service. The facilities and staff are top-notch. Great food as well! Thanks Pink Palace for a great stay!

Fabulous in every way, especially service, with two exceptions 1) Elevators were not working well which caused delays 2) Lighting in the bathroom is terrible for doing makeup. We had to go sit in the chair by the window to be able to properly see. The lighted makeup mirror is not good enough, and using the big mirror is impossible.

Wow, what an iconic hotel with superb service. The check in was smooth, we were walked to our room and had a balcony room overlooking the front so it wasn't quiet due to the busy road. Everywhere is perfectly maintained and super clean. The room was spacious with a very comfortable bed and top quality linen. The one thing we would have liked in the room is a coffee machine but that wasn't a major deal. The pool area is beautiful. When you arrive they set the sunbed up with towels and offer sunscreen. There is waiter service poolside, lovely cocktails. We found it very quiet around the pool and in the lobby - it lacked atmosphere I guess. Being one of the top hotels in the world it seemed very discreet and private. We are neither rich or famous, this was a one off for a 50th birthday, but we received the same service. If you aren't used to this type of service, its a bit strange. People around the pool called one of the attendants to put the parosol up or move it to give them more shade whereas we'd just get up and do it ourselves - how the other half live I guess! We ate at the Polo Lounge, food was amazing. It was very noisy in the indoor restaurant - everyone seemed to be competing to be the loudest - so we opted for an outdoor booth and it was very special. The cafe was great for breakfast, again a booth and top quality food and service in beautiful surroundings. Lastly the coffee shop, nice coffee/food options but its very small and dark in there

It is a beautiful place

The best service and hotel in the USA, love this place

The whole experience was great. Staff goes above and beyond to make you feel comfortable and welcome.

Always a pleasure to stay here

Amazing place. Will be back for sure

We had an exceptional stay. The hotel is definately a statement and you feel like you are part of a by gone era staying there. My only criticism would be the lack of response to emails and special requests. I phoned and sent emails with specific details and requests and none of these were answered. Not sure where the communication is breaking down. Would have like a kettle with tea and coffee making facilities in the room. Its a bit of an inconvenience to have to call room service for a simple cup of tea. Otherwise our stay was amazing and I would stay here again.

Great