Terrible weekend The rooms have no blackout so light goes in since daybreak, noisy, worn down. Food very average. Heard the hotel won several design awards, I’d like to walk through the premises with the judges. Wouldn’t recommend it

Súper buen ambiente y buena cocina. Cuartos muy amplios y agradables. Excelente ubicación. Todo el staff muy eficiente y amables.

AC is very old and noisy. They should consider a new set of AC to the rooms.

The hotel was an excellent choice in Merida. Spacious and clean rooms, beautiful common areas and helpful staff. The breakfast that was included was superb.

I was referred to Roses y Xocolat by a good friend who lives in Merida. It did not disappoint! Beautiful hotel.

Very good excelent srvice

Beautiful boutique hotel near Centro Merida. Many restaurants nearby. Restaurant in the hotel served us a delicious breakfast. Noah was a terrific waiter and the front desk service was great, too.

Great location but small rooms; no views of anything from most rooms and terrible air conditioning that wouldn’t get cool enough for us to sleep even after multiple attempts. Also they have a great “rooftop” bar (on the second floor).

Excellent hotel and very thoughtful staff. Loved the stay here, will come back anytime.

Excellent, service and the property is very unique

My adult family stayed at this hotel for 3 nights recently. Now some 8 years old, to retain it's raves reviews from hotel reviewers it does require updating. It's also very dark and the food staff not quite as efficient as it could be. It is however well located.

I love the architecture and the way that the remodeling did not take away from the beauty of this historic house. In fact, I love the contemporary art and the designer touch throughout. It feels cozy and one never feels that it's too much. This hotel is gorgeous and very comfortable. I also love the choice and quality of the breakfast items. I would definitely stay here again. Beautiful hotel, location and service.

Amazing space, great service and the location is ideal. The owner was very helpful providing feedback even for business related purposes. I strongly recommend this place

This was our first time visiting Merida & I wanted to give my parents a lovely and authentic experience so I decided to splurge on Rosas. I'm an avid business traveler and often times find boutique hotels have extra charm & attentiveness than chain hotels. I even dismissed a few of the recent negative reviews because of all the great ones & the reputation the hotel had built up in travel digests. I am completely devastated & disappointed in the quality (or lack there of) of this property. First, I was overcharged an extra $100 USD+ for a 3rd person when online the pricing is the same for 2-3 people. Get past that, the room we got had dirty floors full of feathers. The amenities suck, the staff was so indifferent both in the (dark) reception area & restaurant. Pool is dirty/cloudy giving us no desire to get in. We were incredulous @ the lack of hospitality & service. Even the "hellos" seemed forced. The only thing that saved the stay was on the last day @ breakfast a gentleman (who we could only assume is the owner) was so kind after noticing we had not been attended by their rude waiters, took over and took care of us even recommending their house specialties. This was kind of service & experience I'd looked forward to but unfortunately, no one else on the staff seemed to share that spirit. @ checkout they had the audacity of trying to charge me 50 pesos for a 2nd rm key we never received. At over $377 night, go elsewhere for better service @ a fraction of the cost!!

Service, food, room, everything fantastic! I will go again next week, I love it.

Service, food, room, everything fantastic!I will go again next week, I love it.

The hotel is beautiful and exactly as pictured. Rooms is spacious and the outdoor shower was a pleasant surprise. The local street can be quiet with some limited food options (Saint Lucia Square ~10 minute walk away). I would *highly* recommend the hotel restaurant. The food was exceptional. Service was ok...not great not bad. I can’t say enough about the food and drinks though. I loved my stay and would recommend to anyone.

I wanted to stay in a place that portrayed the colours and flavours of Merida, in a relaxing way... Rosas & Xocolate exceeded my expectations, every little detail was perfect I will be back for sure...

Peaceful, soothing, beautiful. We loved it.

Lovely hotel and excellent restaurant but service a bit slow. Will definitely return.

Roxas & Xocolate is a great place to stay for single couples. The owner is a great guest, staff is very cordial and the location is wonderful.

Rosas & Xocolate Boutique Hotel is exquisite. We are World Travelers and I would have to say that our stay in Merida is by far unsurpassed. The staff, the comfort, the cleanliness and the Restaurant -- all receive high ratings. Merida is our new relaxation destination. To our friends at Rosas & Xolocate we will see you soon. Thank you!!! Patricia Corral

Very well located, beautiful decor, cozy spa, great food and friendly and efficient staff

The staff was very friendly and accommodating, and the design of the hotel is great. Every corner has its own personality and surprises, perfect for taking fun photos.

v nice hotel in interesting part of town hotel fine. but this questionaire v annoying

Great location with a beautiful hotel. Staff aimed to please if a bit disorganized. They could have been a bit more knowledgeable about the area or other information useful to tourists.

I don't know where to start. I am a constant traveler and I have stayed in beautiful hotels, but this Rosas & Xocolate exceded all my expectarions, the rooms, the design, the service, and the food are like made in heaven. Really I am not exagerating it was a wonderfull experience, I was there for 2 nights with my 2 kids and we all agreed that the hotel has it all, location also.

Also the food is excelente, and the location is the best.

Splendid rooms, beautifully furnished, comfortable. The bathrooms are spectacular with their open air sunken bathtubs. The restaurant has excellent food. The breakfast service is a bit slow and disjointed. Definitely the place to stay in Merida.