Condition of hotel was poor. I unlocked my room and the handle came off.

Really good mainly because the staff were friendly & helpful throughout my stay.

the location is good but the services is poor

Basic room but fantastic location

The best thing about this property is the location. A mere stones throw from most attractions BUT the question is would i stay again and honest answer is no. I understood its a hostel but the condition of the property is in dire need of a lot of TLC . We had no heating, not hot water, tbh the tap barely worked at all. The mattress was aweful as was the door slamming all through the night. Reception was friendly and were accommodating but that was it. Id suggest getting a room at the back of the property to avoid street noise.

No hot water

All fantastic, well pleased

Convenient location Bedroom clean, beds comfortable and clean. Reasonable price

Good location, single rooms which is rare. Very difficult to find as evetything on Strand Road starts with "The Strand". Indian Restaurant signage out the front very confusing. Otherwise very good

Our stay was ok. We just stayed one night. You get what you pay for. The staff we encountered were all really friendly.

I left my staff in fhe storage area. It solen. They never care about the customer. There no body in the reception most if times and the breakfast not good.

The rooms fine generally, how ever the breakfast wasnt so good. There is hotel manager who dont know to sopve any case.

Staff were friendly. Hotel really isn’t great though.

It wasn’t a Continental breakfast, it was scotch pancakes, cereal or toast. Only one member of staff in the dining room who seemed very disinterested

I was very pleased with the place, especially the cleanliness and kindness of staff. The bed had a fantastic mattress, i had a great night's sleep. Lovely breakfast, served in a beautiful room!! The only down point was the fact that i was on the top floor, so A LOT of stairs to climbe!! Great value for money, I'm well pleased and would go back certainly!!!

Unfortunately were disappointed by our experience at this hotel, as they had accepted our booking with 2 of the 3 rooms placed 'on hold' as they didn't actually have the space. They didn't inform us until we arrived and so I had to scramble and arrange alternative accomadation instead of enjoying our reunion after the pandemic. Friendly enough service just not an efficient operation, can't comment on the rooms etc as we never saw them.

Lovely lovely people!

Location was great, in the middle of town and next to the river, easy to get to the Underground. The Hostel was terrible, dirty, run down and outdated.

Did not stay, no lift rooms 3rd floor and up. No disability access. Perhaps you can refund me??

Location, location, location! And the price was definitely right. That said, will look elsewhere next time. I can accept older, a bit run down etc. But there are little things a property can do that are very simple and costs hardly anything. The shower had one tiny hook in the room. The bunk beds were cheap and rickety. Every movement heard and felt. The only mirror is in the room, nothing in shower room. Makes shaving difficult when you’re trying to respect sleeping roommates. No hooks in room either. Small shared closet though so that was ok. Public areas were charming, however for a period in the evening it’s unclear if you’re welcomed there as it becomes a busy bar for street traffic. So awkward place if you just needed to relax a bit and use the wi-fi. Very nice staff and the included breakfast, although basic, was appreciated.

The room was in a great location and the staff was very friendly. Only complainant is that it was really noisy at night with the traffic outside

No hot water to shower Cold and dirty room Staff used their hands to pick bread while preparing breakfast No lift in the building You have to carry the lugguage to upstairs though the staircase is very narrow

The only thing this hostel has going for it is the location, but still can NOT RECOMMEND! Here are the issues I had: - Difficult to find, poor signage and unfriendly check in - gave feedback to reception that there weren't even any signs so you're not sure if you're going in to a hotel, hostel or Indian restaurant. They said the Indian owners didn't want to add signs as they have an Indian restaurant on the second level. - No lift. 5 levels of stairs if your room is at the top - that is a LOT of stairs with your luggage in a narrow, short stepped staircase. - The mattress I had was saggy and needs to be replaced. I could feel the spring in my back. - I was bitten by bed bugs! - Poor security - the door locks are key operated and don't work properly. It can literally take 5 minutes to open by jiggling the key which is not normal. So some people just don't bother locking the door because it's too difficult to unlock! I gave feedback to reception and they said 'you just have to jiggle it and keep trying'. Very unhelpful. - many toilets and showers were out of order. So I had one shower and one toiled for the whole level to use! That's just not enough. And the shower had a big puddle of disgusting water pooled between the shower and the door, so you have to step in it to get out of the shower when you're clean. I'd like to see the staff and owners of this place stay here themselves and see how they feel about the experience everyone has to go through.

Would not choose the next time

this place was fine but shared facilities weren't great, one shower door wouldn't lock and the other only had boiling hot water. lots of stairs but clean place in great location.

I was there because my partner had been taken to hospital at St Thomas'

I stayed here 3 nights with my 17 year old son. We were very well received. Friendly and helpfull staff. Svarede bath and toilet were nice and clean. No problems at all. Comlpementary shampoo, shower gel and handsoap. The room was small but fairly clean. On the downside: You can hear every sound from the surrounding rooms and from the downstairs India Club. The location is excellent. We will stay here next time we visit London.

Clean hotel. Excellent location.

The Hotel is difficult to find and no service was available just one tea bag and one ready made coffee.

This is probably the worst place to stay in London. The whole floor share one dirty, extra-small bathroom and two smelly toilet which stuck often and did not get any fix within the three days I stayed. They painted the door at the morning I left and put no notification, sign or warning so I got paint all over my coat and backpack. Seriously, avoid this hotel if you can.

Not very pleasant. The receptionist was almost never around. The wifi only works in the bar, and is slow at that.

The hotel exterior was under repair so it was very hard to find.