We had a brilliant time at the hotel, staying in their gorgeous suite. It was comfortable, elegant and made us feel very special. And speaking of special, the staff there were wonderful as well, helping us however they could.

We had a brilliant time at the hotel, staying in their gorgeous suite. It was comfortable, elegant and made us feel very special. And speaking of special, the staff there were wonderful as well, helping us however they could.

Really expensive hotel, beautiful lobby but the room on the 6th floor was bad. Had to go five times down to the lobby because the key didnt work. Was a really bad smell in the room, like someone had peed on the floor.

Really expensive hotel, beautiful lobby but the room on the 6th floor was bad. Had to go five times down to the lobby because the key didnt work. Was a really bad smell in the room, like someone had peed on the floor.

Overall I thought the hotel was quite underwhelming. The room was fine but on the smaller side. There was no robe on offer which I would have expected and the room service menu was quite basic. The floorboards are very creaky and I could hear people moving around in the room above and to the side of me quite loudly. I checked in late but a party that was going on in the bar was spilling over into reception which made it difficult to interact with the receptionist (absolutely not his fault). The spa was pleasant and the gym was ok but again, I would have expected more.

Overall I thought the hotel was quite underwhelming. The room was fine but on the smaller side. There was no robe on offer which I would have expected and the room service menu was quite basic. The floorboards are very creaky and I could hear people moving around in the room above and to the side of me quite loudly. I checked in late but a party that was going on in the bar was spilling over into reception which made it difficult to interact with the receptionist (absolutely not his fault). The spa was pleasant and the gym was ok but again, I would have expected more.

the bathroom had unsafe broken tiles. Shower was poor. Breakfast was Poor - Cooked Breakfast - bacon was cold and very tuff to eat, No chef to cook eggs to order. My food and drinks were cleared off my table before I was finised whilst I was getting a drink !

the bathroom had unsafe broken tiles. Shower was poor. Breakfast was Poor - Cooked Breakfast - bacon was cold and very tuff to eat, No chef to cook eggs to order. My food and drinks were cleared off my table before I was finised whilst I was getting a drink !

We had a great time. Lovely hotel. Great room and comfy bed. Would definitely return again.

We had a great time. Lovely hotel. Great room and comfy bed. Would definitely return again.

Great breakfast and lovely bar

Great breakfast and lovely bar

Room wasn’t ready until 4.15 did give complimentary drinks but didn’t inform cocktails weren’t included. Room was nice although twin beds very close to one another, could do with at least a side table. The room above us was playing loud music and sounded like a party going on, did ring reception twice and it did stop eventually, offered a discount on check out but not sure if I have received as they said it was going through booking agent.

Room wasn’t ready until 4.15 did give complimentary drinks but didn’t inform cocktails weren’t included. Room was nice although twin beds very close to one another, could do with at least a side table. The room above us was playing loud music and sounded like a party going on, did ring reception twice and it did stop eventually, offered a discount on check out but not sure if I have received as they said it was going through booking agent.

Grand Hotel immaculate cheerful helpful front desk staff bed and bath ample in size and comfort. Location across from parking garage .

Grand Hotel immaculate cheerful helpful front desk staff bed and bath ample in size and comfort. Location across from parking garage .

Fantastic check in. The young lady was very welcoming and I felt as though she was really interested in making my stay in Manchester amazing. Great work!

One night business conference stay. Comfortable bed/room, excellent, friendly service, and great location.

Stayed for our Company's Charity Ball. I particularly loved how friendly the front desk and waiting staff were.

Stayed for our Company's Charity Ball. I particularly loved how friendly the front desk and waiting staff were.

Beautiful hotel, great location and incredible staff!

Beautiful hotel, great location and incredible staff!

Excellent hotel but be sure to ask for a room with working air conditioning. Stayed at hotel few times and a lot of the rooms don’t have working air conditions. I think it is because they are upgrading the AC system but they do have rooms with AC that work

Excellent hotel but be sure to ask for a room with working air conditioning. Stayed at hotel few times and a lot of the rooms don’t have working air conditions. I think it is because they are upgrading the AC system but they do have rooms with AC that work

Lovely hotel, great location

I stay in a lot of hotels, so these comments are based on experience and preference. 1. The lighting is awful in the room and in the bathroom. 2. I went to reception to request decaf coffee pods, which they said housekeeping would bring to the room but they never arrived. Otherwise a good experience with sockets both sides of the bed and a powerful shower.

I stay in a lot of hotels, so these comments are based on experience and preference. 1. The lighting is awful in the room and in the bathroom. 2. I went to reception to request decaf coffee pods, which they said housekeeping would bring to the room but they never arrived. Otherwise a good experience with sockets both sides of the bed and a powerful shower.

The room was worn, with the carpet lifting in multiple areas. The bed and pillows were really uncomfortable. We called reception to ask for replacement pillows, which were delivered to our room but they were no better than the others and were still very uncomfortable. The curtains also didn’t cover the window effectively so there was a bright beam of light in the room through the night. We told guest services about our experience and they just thanked us for the stay, we didn’t get the impression that they would do much with the feedback. The lobby and entrance are all stunning but the quality drastically drops when you get to the rooms it definitely shouldn’t be considered to still be a luxury hotel!

The room was worn, with the carpet lifting in multiple areas. The bed and pillows were really uncomfortable. We called reception to ask for replacement pillows, which were delivered to our room but they were no better than the others and were still very uncomfortable. The curtains also didn’t cover the window effectively so there was a bright beam of light in the room through the night. We told guest services about our experience and they just thanked us for the stay, we didn’t get the impression that they would do much with the feedback. The lobby and entrance are all stunning but the quality drastically drops when you get to the rooms it definitely shouldn’t be considered to still be a luxury hotel!

Great stay

Great stay

Beautiful hotel and very attentive staff. The lighting in the bedroom was really bad though, really hard to do makeup as there’s barely any light. Breakfast was really nice but the coffee does need improvement