Excellent staff, great room, perfect location. We’ll be back!

Excellent staff, great room, perfect location. We’ll be back!

Staff was incredible and the valet was quick and professional!

Staff was incredible and the valet was quick and professional!

Amazing experience- it’s a bit pricey at almost $200 per night (including their $33 amenity fee). The room was great, staff was super nice and house keeping was thorough. I liked the view, the hot tub and the good sized bathroom. They have a tub as well as a separate shower in the premium king room. Sheets were spotless, thermostat works and so did the elevator. The only thing I’m unhappy about is that they charge $75 per night for incidentals, which they are supposed to refund. I stayed for 4 days and they charged me $300 on my international card. I’m not going to get a refund on the currency conversion charges. Not sure why they need incidental fee of $75 per night instead of per stay. As a foreign traveller I would avoid this hotel in future for this reason, since I can’t afford to have my forex card blocked while traveling aboard, so am paying unnecessary currency conversion charges to credit card companies just to fulfil this hotel’s unique & unusual demands on incidental charges. It’s not even mentioned on Expedia so I couldn’t change anything either. And I haven’t yet received the refund, so let’s see how many days I will need to wait. In the meantime I have to pay the credit card bill for the $300 unnecessary charge.

Amazing experience- it’s a bit pricey at almost $200 per night (including their $33 amenity fee). The room was great, staff was super nice and house keeping was thorough. I liked the view, the hot tub and the good sized bathroom. They have a tub as well as a separate shower in the premium king room. Sheets were spotless, thermostat works and so did the elevator. The only thing I’m unhappy about is that they charge $75 per night for incidentals, which they are supposed to refund. I stayed for 4 days and they charged me $300 on my international card. I’m not going to get a refund on the currency conversion charges. Not sure why they need incidental fee of $75 per night instead of per stay. As a foreign traveller I would avoid this hotel in future for this reason, since I can’t afford to have my forex card blocked while traveling aboard, so am paying unnecessary currency conversion charges to credit card companies just to fulfil this hotel’s unique & unusual demands on incidental charges. It’s not even mentioned on Expedia so I couldn’t change anything either. And I haven’t yet received the refund, so let’s see how many days I will need to wait. In the meantime I have to pay the credit card bill for the $300 unnecessary charge.

Restaurant was great for grabbing drinks before a show

Good downtown hotel. Nice room, safe area and well located for exploring Portland

This is my place to go if I’m visiting Portland, great location within walking distance to museum, theater, shopping, great restaurants and easy access to transit to visit Japanese Garden, zoo and other interesting and fun places.

The staff was very helpful! They also have free coffee and tea in the morning and fruit! Which was a lovely start to our days!

Lovely.

Great, quiet place to stay! Staff was so kind and welcoming.

Had very nice stay. Thank you

The area is one we very much enjoy!

What a treat for a work trip. Queer friendly, chic, and one of the best nights of sleep I've had. I'll be back!

What a treat for a work trip. Queer friendly, chic, and one of the best nights of sleep I've had. I'll be back!

Awesome staff and service. Made me feel right at home.

Great stay

Lovely hotel, great service, delightful bar/restaurant.

VIP benefits were not offered.

Great hotel downtown Portland!

Great hotel! Clean, beautiful rooms. Staff were friendly and knowledgeable.

The room service is slow. I reported the bathroom repair since 7 am. Until I checked out, they still haven't come.

Very clean, we felt safe, should have a NORMAL coffeemaker and small microwave in room to reheat coffee (we bring or buy our own for trips over 2 nights). The weird outdated coffee machine in the cabinet proved useless, refrigerator in cabinet put out so much heat it was redundant. Insufficient towel provided upon check-in, so called twice before we received more. No do not disturb signs for door, so maid service had to be requested, then the day before check out when we didn’t need service, they came in and moved all our things. We didn’t need maid service for our whole stay and did not request it for the last day. Waste of resources. Also the elevator malfunctioned when we were there and it was frightening as it came to multiple abrupt jolting stops coming down from the 14th floor. Kid at the desk laughed and shrugged his shoulders. Our AC didn’t work the last day we were there and couldn’t be repaired quickly enough, so the nice repairman Shawn just set it on constant cold because it was really hot outside. Overall it was ok, but we weren’t thrilled. Clean room and comfortable bed is about the only positives. Restaurant plated loud music that was not our taste the first night we arrived and we were tired, so we had to leave and eat across the street. Perhaps turn down the music to a level for everyone’s enjoyment. The valet parking is ridiculously overpriced at 60$ a night, 35-40 should be max. Maybe higher at peak times, but really??? Thank you

Very clean, we felt safe, should have a NORMAL coffeemaker and small microwave in room to reheat coffee (we bring or buy our own for trips over 2 nights). The weird outdated coffee machine in the cabinet proved useless, refrigerator in cabinet put out so much heat it was redundant. Insufficient towel provided upon check-in, so called twice before we received more. No do not disturb signs for door, so maid service had to be requested, then the day before check out when we didn’t need service, they came in and moved all our things. We didn’t need maid service for our whole stay and did not request it for the last day. Waste of resources. Also the elevator malfunctioned when we were there and it was frightening as it came to multiple abrupt jolting stops coming down from the 14th floor. Kid at the desk laughed and shrugged his shoulders. Our AC didn’t work the last day we were there and couldn’t be repaired quickly enough, so the nice repairman Shawn just set it on constant cold because it was really hot outside. Overall it was ok, but we weren’t thrilled. Clean room and comfortable bed is about the only positives. Restaurant plated loud music that was not our taste the first night we arrived and we were tired, so we had to leave and eat across the street. Perhaps turn down the music to a level for everyone’s enjoyment. The valet parking is ridiculously overpriced at 60$ a night, 35-40 should be max. Maybe higher at peak times, but really??? Thank you

Great customer service!

Great customer service!

Beautiful older hotel in a great location. Friendly and very helpful front desk. Super clean and very nicely appointed rooms. Would definitely recommend and stay there again!

Beautiful older hotel in a great location. Friendly and very helpful front desk. Super clean and very nicely appointed rooms. Would definitely recommend and stay there again!

Beautiful centrally located downtown hotel. Highly recommend.

Beautiful centrally located downtown hotel. Highly recommend.

Rooms & bathroom were very roomy and clean We definitely enjoyed our stay