Excellent check-in great room good restaurant

Always clean and always a friendly welcome, little things are starting to let the hotel down, cracked sink, very rusty handrail in the shower, slightly dirty worn chair in the room, it's maybe time for a little refurbish

Excellent stayed for a charity ball

Excellent stayed for a charity ball

Stopped as was working in area nice hotel prices very good for area.

Stopped as was working in area nice hotel prices very good for area.

I’ve stayed here several times over the years and watched it decline so was pleasantly surprised to see new carpets. But shocked that pool access is chargeable now

Hotel old and very tired, beds VERY uncomfortable as were pillows. Carpets a little sticky. I would say this hotel needs a complete refurb. No water in room, sheets were bobbled. Bar closes at 10:45 on sat with no room service. Quite disappointed really and will not return. Felt was overpriced and underdelivered.

I’ve stayed here several times over the years and watched it decline so was pleasantly surprised to see new carpets. But shocked that pool access is chargeable now

Hotel old and very tired, beds VERY uncomfortable as were pillows. Carpets a little sticky. I would say this hotel needs a complete refurb. No water in room, sheets were bobbled. Bar closes at 10:45 on sat with no room service. Quite disappointed really and will not return. Felt was overpriced and underdelivered.

Have stayed at hotel a number of times previously. Last stay four years ago, Rooms / en-suites are now very tired and scruffy. Room wasn’t clean, cup was dirty. However reception and restaurant staff were very helpful and accommodating.

Just a quick overnight stay with walkable access from hotel to the racecourse. Staff all very helpful and will definitely stay again.

I was pleasantly surprised by this hotel. Postives were that the room was comfy, good parking and its well positioned for going into newcastle or out to the coast. The leisure facilities were in my opinion better/no different than those at some much more expensive spas (nice changing rooms for example with easy to use locker system) Down sides: They charge £5 per person per day for the spa- which isnt advertised in expedia. This could add up if you have a family/staying a while. The housekeeping barged in on one day- almost v embarrassing 😳 despite me not having requested a clean. As a single female traveller i was initially worried another guest had the key to my room..but thankfully not. The decor is a little dated- but its fine.

Some staff need a lesson in courtesy and customer skills. The property is obviously old and in need of upgrading, especially in the leisure club. Rooms are spotless and also the public areas. All the food we had was really good.

Some staff need a lesson in courtesy and customer skills. The property is obviously old and in need of upgrading, especially in the leisure club. Rooms are spotless and also the public areas. All the food we had was really good.

Had a good stay as usual. Would like to add that Richard on the bar this morning was brilliant. He was professional, friendly and really helpful about the local area. He also made a perfect flat white.

Check in was easy and efficient. Plenty of free parking upon arrival, the room was spacious. The air conditioning was on and the windows only opened so much. The air con was really noisy and the room was hot so we didn’t sleep all that well. The room was nice, basic but could definitely do with a deep clean. The Leisure Centre also now charge £5 per person per day when you use the facilities. The Hotel is completely cashless. The breakfast was ok both continental and full English. You could ask for vegetarian options to be cooked fresh. Check in online said 4pm but when we arrived the Hotel stated it was 3pm. We would return the team were friendly and helpful.

Check in was easy and efficient. Plenty of free parking upon arrival, the room was spacious. The air conditioning was on and the windows only opened so much. The air con was really noisy and the room was hot so we didn’t sleep all that well. The room was nice, basic but could definitely do with a deep clean. The Leisure Centre also now charge £5 per person per day when you use the facilities. The Hotel is completely cashless. The breakfast was ok both continental and full English. You could ask for vegetarian options to be cooked fresh. Check in online said 4pm but when we arrived the Hotel stated it was 3pm. We would return the team were friendly and helpful.

Spa area poor, steam room not working. Children dive bombing into pool and in and out of sauna whilst 3 staff members watched. Only one dressing gown in room and half a bottle of water left in smelly fridge. Went to reception to complain and then couldn't get back in room as key cards not working. Received extra dressing gown but half bottle of water still left in smelly fridge. Not a very relaxing stay at all.

Spa area poor, steam room not working. Children dive bombing into pool and in and out of sauna whilst 3 staff members watched. Only one dressing gown in room and half a bottle of water left in smelly fridge. Went to reception to complain and then couldn't get back in room as key cards not working. Received extra dressing gown but half bottle of water still left in smelly fridge. Not a very relaxing stay at all.

Site was easy to access via bus and was walking distance to our activity.

Site was easy to access via bus and was walking distance to our activity.

Beautiful hotel helpful staff just remember to book your car in to hotel car park

Beautiful hotel helpful staff just remember to book your car in to hotel car park

Family trip . Breakfast was very good . Drinks on site were very expensive .

Family trip . Breakfast was very good . Drinks on site were very expensive .

for a standard double it was very nice at least bathroom toiletries were offered and you had toilet rolls & paper tissues made available.Iron & ironing board and safe and a good size TV. Disappointed that the fan didn't work but happy the windows opened a little as the weather was very warm. Also disappointed that there was no USB portals to be able to charge phones & ipads, good job I brought that old fashion item an electric plug.

Pool spa and staff and dog friendly

Pool spa and staff and dog friendly

very disappointed in this visit,. i have been visiting this hotel for 40 years and it was once considered to be the best hotel in the area. The facilities are still very good, but it appears the hotel is being run to make life easier for the staff and not for the customers. Check in is late afternoon, check out is 10, unless you pay an additional 20 pounds. The leisure facilities which is a big attraction now has an additional charge of 5 pounds. There was no residents bar, no room service after 11.00 so no way to get a drink once public bar was closed and as there is no longer fridge in the room. It appears they are more interested in competing on price with the lower quality hotel brands, rather than concentrating on the obvious advantages they have.

very disappointed in this visit,. i have been visiting this hotel for 40 years and it was once considered to be the best hotel in the area. The facilities are still very good, but it appears the hotel is being run to make life easier for the staff and not for the customers. Check in is late afternoon, check out is 10, unless you pay an additional 20 pounds. The leisure facilities which is a big attraction now has an additional charge of 5 pounds. There was no residents bar, no room service after 11.00 so no way to get a drink once public bar was closed and as there is no longer fridge in the room. It appears they are more interested in competing on price with the lower quality hotel brands, rather than concentrating on the obvious advantages they have.

Would recommend.