The room was very comfortable with a private bath on the balcony. The hot pot dinner was much more than I expected; the food and service were outstanding! Unfortunately I couldn’t get to the rooftop due to a knee injury. The only downside was not being able to get a cab to the train station. It wasn’t terribly far, but difficult due to an injury.

The room was very comfortable with a private bath on the balcony. The hot pot dinner was much more than I expected; the food and service were outstanding! Unfortunately I couldn’t get to the rooftop due to a knee injury. The only downside was not being able to get a cab to the train station. It wasn’t terribly far, but difficult due to an injury.

Best experience!

Loved the hotel. There are snacks available Throughout the day along with 24hr free refreshments. There’s icecream on level 6 at night as well as endless shoyu ramen on level 2 at a certain hour. The breakfast and lunch was very good! English friendly. Hot springs were amazing. 10/10

Loved the hotel. There are snacks available Throughout the day along with 24hr free refreshments. There’s icecream on level 6 at night as well as endless shoyu ramen on level 2 at a certain hour. The breakfast and lunch was very good! English friendly. Hot springs were amazing. 10/10

Good

Good

Most relaxing stay I have ever had in my life. They spared no expense. Definitely worth trying this ryokan before leaving Japan.

Most relaxing stay I have ever had in my life. They spared no expense. Definitely worth trying this ryokan before leaving Japan.

This hotel's policy of no kids under six is tucked below in small letters that are practically impossible to find when booked through the Expedia app. The policy is not included in the check-in instructions either. We made the mistake of booking this place for one night, which included a kaiseki dinner and a private onsen. We reached the hotel shortly after 7 pm with our 5-month-old, and the hotel said they won't be able to accommodate us due to the policy. Instead, they put us in their sister hotel, which is far from the station, does not have a private onsen, and is much cheaper than the hotel we booked. Also, they told us that they wouldn't be able to give us the kaiseki dinner; by the time we reached the other hotel, it was around 10 pm. We were tired and exhausted, and our baby was distressed. The sister hotel reeked of dried fish and only offered some ramen for dinner. The next morning, the sister hotel concerned offered some really subpar breakfast that also reeked of dried fish that we couldn't eat. We asked the sister hotel to call a cab for us but they refused asking us to call our "private taxi". As a result, we had to walk for nearly 30 minutes in the drenching rain with the baby. They also almost lost one of our suitcases as they were preparing to forward only one luggage instead of two to the next hotel. They also didn't refund the price difference between the two hotels. Our worst travel experience so far.

This hotel's policy of no kids under six is tucked below in small letters that are practically impossible to find when booked through the Expedia app. The policy is not included in the check-in instructions either. We made the mistake of booking this place for one night, which included a kaiseki dinner and a private onsen. We reached the hotel shortly after 7 pm with our 5-month-old, and the hotel said they won't be able to accommodate us due to the policy. Instead, they put us in their sister hotel, which is far from the station, does not have a private onsen, and is much cheaper than the hotel we booked. Also, they told us that they wouldn't be able to give us the kaiseki dinner; by the time we reached the other hotel, it was around 10 pm. We were tired and exhausted, and our baby was distressed. The sister hotel reeked of dried fish and only offered some ramen for dinner. The next morning, the sister hotel concerned offered some really subpar breakfast that also reeked of dried fish that we couldn't eat. We asked the sister hotel to call a cab for us but they refused asking us to call our "private taxi". As a result, we had to walk for nearly 30 minutes in the drenching rain with the baby. They also almost lost one of our suitcases as they were preparing to forward only one luggage instead of two to the next hotel. They also didn't refund the price difference between the two hotels. Our worst travel experience so far.

Must try their half board. Food is so good and their public bath is must.

Loved their half board. We ended up going back for another night for it. Public bath is nice with all the amenities.

Loved their half board. We ended up going back for another night for it. Public bath is nice with all the amenities.

Loved the private onsen and the kaiseki breakfast. The onsen and rooftop space was peaceful and relaxing.

Loved the private onsen and the kaiseki breakfast. The onsen and rooftop space was peaceful and relaxing.

Great place! Outdoor bath in the balcony is a bonus! A bit of walk from the station, but you can use the shuttle bus too.

Great place! Outdoor bath in the balcony is a bonus! A bit of walk from the station, but you can use the shuttle bus too.

The staff at the hotel were so helpful and kind, and they went above and beyond to make us feel welcome. We didn’t want for anything during our stay and had such a relaxing overnight stay, especially with the hot spring bath in our room and the forest view from the balcony. If we ever come back to Japan, we hope to stay here again.

The staff at the hotel were so helpful and kind, and they went above and beyond to make us feel welcome. We didn’t want for anything during our stay and had such a relaxing overnight stay, especially with the hot spring bath in our room and the forest view from the balcony. If we ever come back to Japan, we hope to stay here again.

Best stay in Japan. Lots of space and very good service. Thankyou

Best stay in Japan. Lots of space and very good service. Thankyou

Fantastic hotel! Super price, super clean and super nice!

Fantastic hotel! Super price, super clean and super nice!

There’s a lot of value for what you get that is included in the price of the hotel including breakfast and dinner, a ramen snack bar, all-you-can-drink beer and other soft drinks as well as the private fudo tub on the balcony.

There’s a lot of value for what you get that is included in the price of the hotel including breakfast and dinner, a ramen snack bar, all-you-can-drink beer and other soft drinks as well as the private fudo tub on the balcony.

Everything was excellent. Onsen on the balcony was amazing. Room was comfortable for 3 adults. Food and service was amazing!!!

Everything was excellent. Onsen on the balcony was amazing. Room was comfortable for 3 adults. Food and service was amazing!!!

The staff was very helpful and the property is beautiful. Staying here is the highlight of my trip to Japan.

The staff was very helpful and the property is beautiful. Staying here is the highlight of my trip to Japan.

Incredible room. Perfect location . Excellent experience. Felt like it was truly Japanese. Hakone is beautiful.

Just beautiful… loved the onset and the balcony bath. Rooms were very spacious and lots of little extras. The half board package was a lot of food so 2 nights was enough.