Staff were most wonderful. Especially the breakfast staff was considerate and patient when we ran tight against 10am. Bed was a tad too soft and floor is t carpet and so it felt cold to walk around the room without shoes.

Everything went well with a very convenient location and delicious hot breakfast

Everything went well with a very convenient location and delicious hot breakfast

Everything was more than expected. Really enjoyed our stay.

Everything was more than expected. Really enjoyed our stay.

Expensive parking, very good breakfast and room not so big

Expensive parking, very good breakfast and room not so big

Had a great 3 days wpuld highly recomend this property. Although the fruit flies at breakfast are annoying

Had a great 3 days wpuld highly recomend this property. Although the fruit flies at breakfast are annoying

The experience was OK but still I think they could have done better. First the room, I think the bed should be more comfortable and there was A LOT OF NOISE from a group of teenagers going to a hockey tournament but fortunately the staff tried to help andddd it didn’t work. Next the pool, no one was there and I could tell why. There was NO lifeguard on duty so the pool was very shallow and the chairs were half broken. The worst part was there were NO CHANGING ROOMS so either you had to get dressed OUT IN THE OPEN or you had to go up to your room with your swim gear. But despite all the bad stuff there were computers downstairs so that was good and you had a source if your here for holiday and need to do some homework. I would suggest coming here for a short stay but it’s near to some attractions like Niagara Falls and a mini theme park.

The experience was OK but still I think they could have done better. First the room, I think the bed should be more comfortable and there was A LOT OF NOISE from a group of teenagers going to a hockey tournament but fortunately the staff tried to help andddd it didn’t work. Next the pool, no one was there and I could tell why. There was NO lifeguard on duty so the pool was very shallow and the chairs were half broken. The worst part was there were NO CHANGING ROOMS so either you had to get dressed OUT IN THE OPEN or you had to go up to your room with your swim gear. But despite all the bad stuff there were computers downstairs so that was good and you had a source if your here for holiday and need to do some homework. I would suggest coming here for a short stay but it’s near to some attractions like Niagara Falls and a mini theme park.

Hotel was as expected for the price. Room was clean and tidy, breakfast was provided and other amenities were available if needed. Staff were friendly and helpful and stay was pleasant.

Hotel was as expected for the price. Room was clean and tidy, breakfast was provided and other amenities were available if needed. Staff were friendly and helpful and stay was pleasant.

An OKAY stay

An OKAY stay

My husband and my 2 sisters went to Niagara Falls for our little getaway. Booked at comfort hotel thru hotels.com. Our room is in the 6th floor, we got to the room peacefully and had our stuff organized. It was around 7:10 pm when we decided to go down and have supper and maybe a little stroll to the Clifton hill. When we’re inside the elevator, it didn’t move even if we already pressed the G (ground floor) button. We tried to press the “open and close” buttons, still didn’t move. After almost 10 minutes of trying to push buttons we decided to push the bell and help button as the realization sinks in that we might be trapped there for a long time, but every time we speak to from desk she keeps saying “help is on the way” 20 mins later, still no help arrived, the elevator got so hot as there was no oxygen. We were all sweating and it’s getting so hard to breathe. I called from desk again and she also was waiting for the maintenance person to open the elevator. I had to take off my clothes because I was drenched with sweat and this time I am already sitting on the floor. Finally I called 911. The firefighters and paramedics arrived in more or less10 minutes. They tried opening the elevator door for a few minutes before they finally opened it. We were all exhausted but glad that finally we were able to get out of there. I asked the front desk to move us to the ground or 2nd floor as I am not getting into that elevator ever. She was apologetic and gave us a room on the 2nd floor.

My husband and my 2 sisters went to Niagara Falls for our little getaway. Booked at comfort hotel thru hotels.com. Our room is in the 6th floor, we got to the room peacefully and had our stuff organized. It was around 7:10 pm when we decided to go down and have supper and maybe a little stroll to the Clifton hill. When we’re inside the elevator, it didn’t move even if we already pressed the G (ground floor) button. We tried to press the “open and close” buttons, still didn’t move. After almost 10 minutes of trying to push buttons we decided to push the bell and help button as the realization sinks in that we might be trapped there for a long time, but every time we speak to from desk she keeps saying “help is on the way” 20 mins later, still no help arrived, the elevator got so hot as there was no oxygen. We were all sweating and it’s getting so hard to breathe. I called from desk again and she also was waiting for the maintenance person to open the elevator. I had to take off my clothes because I was drenched with sweat and this time I am already sitting on the floor. Finally I called 911. The firefighters and paramedics arrived in more or less10 minutes. They tried opening the elevator door for a few minutes before they finally opened it. We were all exhausted but glad that finally we were able to get out of there. I asked the front desk to move us to the ground or 2nd floor as I am not getting into that elevator ever. She was apologetic and gave us a room on the 2nd floor.

I have traveled a lot and this was in the top 3 worse stays I have ever had. Parking is $20/ day which was not information given prior to booking. We arrived to a homeless gentleman walking through the hotel trying to to get into rooms then walking right up to our vehicle. From here the walk to our room was not tidy there was garbage along every floor. Our room was very much a DIY job with mold in the windows, paper thin pillows, and a remote that didn't work. We were there for about 15 minutes when the elevator alarm began going off which we could hear from the room. Other guests got stuck in the elevator on our floor so we listened to the alarm along with the firemen struggling to get the guests out. This took probably a good hour and a half. After that chaos we were informed this had happened the night before as well yet the elevator was still offered to guests as though it was safe. To top things off we were on the upper floor so we got our steps in rather than using the clearly unsafe elevator. Overall, absolutely awful experience. I would never recommend this hotel.

I have traveled a lot and this was in the top 3 worse stays I have ever had. Parking is $20/ day which was not information given prior to booking. We arrived to a homeless gentleman walking through the hotel trying to to get into rooms then walking right up to our vehicle. From here the walk to our room was not tidy there was garbage along every floor. Our room was very much a DIY job with mold in the windows, paper thin pillows, and a remote that didn't work. We were there for about 15 minutes when the elevator alarm began going off which we could hear from the room. Other guests got stuck in the elevator on our floor so we listened to the alarm along with the firemen struggling to get the guests out. This took probably a good hour and a half. After that chaos we were informed this had happened the night before as well yet the elevator was still offered to guests as though it was safe. To top things off we were on the upper floor so we got our steps in rather than using the clearly unsafe elevator. Overall, absolutely awful experience. I would never recommend this hotel.

Room was clean. However, the room was vlose to the elevators and there was noise - beeps and moving as well as from people waiting. One annoyance was the sink handle which kept falling off. Breakfast was fantastic.

Room was clean. However, the room was vlose to the elevators and there was noise - beeps and moving as well as from people waiting. One annoyance was the sink handle which kept falling off. Breakfast was fantastic.

not even close to a 3 star hotel, food sucked, beds were uncomfortable and paying for parking even though you are staying with them is ridiculous

not even close to a 3 star hotel, food sucked, beds were uncomfortable and paying for parking even though you are staying with them is ridiculous

All was Adequate

All was Adequate

Clean and safe. Close proximity to the event where we are headed to.

Hotel was good, clean. Buffet breakfast was excellent. Parking on site

Clean and safe. Close proximity to the event where we are headed to.

Hotel was good, clean. Buffet breakfast was excellent. Parking on site

Clean and modern looking room but bed mattress lumpy and best compared to water bed. Checkin was quick and front desk staff was friendly. I liked to see fall decor in the lobby. I did not like that I was unable to reach anyone by phone as we were arriving late and I wanted to let the hotel know to expect us late and not give up our room.

Clean and modern looking room but bed mattress lumpy and best compared to water bed. Checkin was quick and front desk staff was friendly. I liked to see fall decor in the lobby. I did not like that I was unable to reach anyone by phone as we were arriving late and I wanted to let the hotel know to expect us late and not give up our room.

Nice hotel clean great breakfast and nice people always willing to help