A damp room that smelled of mould. Tired old furniture and an uncomfortable bed.

I like the room and the friendly service i got also got a lift aswell so was easy with my 3 kids to get to my room

I like the room and the friendly service i got also got a lift aswell so was easy with my 3 kids to get to my room

We booked 4 rooms through Hotels.com and paid all the charges in full . On the day of arrival we checked-in and we have been told to pay 25 GBP per room (100 GBP) total for late check-in ! We were really surprised as this is the first ever time we heard something known as late check-in punishment fees provided we have travelled a lot and never been extorted so harshly for this kind of penalty fees - the person on the reception had very poor customer skills and told us to leave the hotel at 11 pm as a group of 4 children and 5 adults or pay the fine. After much haggling he agreed for us to check-in by paying 50 GBP and get a refund from the manager who will be here at the desk in morning. During checking-out next morning we cannot find the manager for our refund and nobody was helping us and when we increased the pressure on the staff to call the manager or the owner of the hotel - they keep changing their story and finally they get exhausted and called the police on us ! Extremely terrible experience - 2 vans of 6 police personal trying to resolve our refund of 50 GBP. Finally we were advised by the police to leave the premises and contact Hotels.com. During the process we find out that the hotel is owned by some Pakistani or Indian national possibly a corrupt politician or business person who must be hiding his ill-gotten money here in UK and running this Iris Hotel of Thugs in his country style ! Poor staff at reception were from Pakistani ,Indian , Eastern European.

We booked 4 rooms through Hotels.com and paid all the charges in full . On the day of arrival we checked-in and we have been told to pay 25 GBP per room (100 GBP) total for late check-in ! We were really surprised as this is the first ever time we heard something known as late check-in punishment fees provided we have travelled a lot and never been extorted so harshly for this kind of penalty fees - the person on the reception had very poor customer skills and told us to leave the hotel at 11 pm as a group of 4 children and 5 adults or pay the fine. After much haggling he agreed for us to check-in by paying 50 GBP and get a refund from the manager who will be here at the desk in morning. During checking-out next morning we cannot find the manager for our refund and nobody was helping us and when we increased the pressure on the staff to call the manager or the owner of the hotel - they keep changing their story and finally they get exhausted and called the police on us ! Extremely terrible experience - 2 vans of 6 police personal trying to resolve our refund of 50 GBP. Finally we were advised by the police to leave the premises and contact Hotels.com. During the process we find out that the hotel is owned by some Pakistani or Indian national possibly a corrupt politician or business person who must be hiding his ill-gotten money here in UK and running this Iris Hotel of Thugs in his country style ! Poor staff at reception were from Pakistani ,Indian , Eastern European.

Hotel was nice snd clean. The staff was kind and polite.

Cheap and cheerful x comfortable bed a lovely breakfast x good value x exellent service

Cheap and cheerful x comfortable bed a lovely breakfast x good value x exellent service

Hotel was nice snd clean. The staff was kind and polite.

The staff were quite good but the rooms were very small and compact. It was an average experience.

The staff were quite good but the rooms were very small and compact. It was an average experience.

We didn’t get off to a good start, check in was 3p m . We were asked to wait 10-15 mins as room wasn’t ready, then another 10/15 mins then another. 3-45 we were told our room was ready, would have preferred them to say 45/60 mins as grandsons were fed up and restless. However food was good staff were friendly .

We didn’t get off to a good start, check in was 3p m . We were asked to wait 10-15 mins as room wasn’t ready, then another 10/15 mins then another. 3-45 we were told our room was ready, would have preferred them to say 45/60 mins as grandsons were fed up and restless. However food was good staff were friendly .

Our stay was dreadful one of the worst hotels ive stayed in even though it was a nice hotel to look at the rooms was okay the bed was so uncomfortable we couldnt sleep the sleep we did manage to get out shoulders and back are killing us and were in a lot of pain and our next door neighbours was banging up until 5.30am this morning.

Our stay was dreadful one of the worst hotels ive stayed in even though it was a nice hotel to look at the rooms was okay the bed was so uncomfortable we couldnt sleep the sleep we did manage to get out shoulders and back are killing us and were in a lot of pain and our next door neighbours was banging up until 5.30am this morning.

.Good standards, helpful, . . .this Hotel really want you to have a good stay.

.Good standards, helpful, . . .this Hotel really want you to have a good stay.

I booked this hotel for a spontaneous night away with my partner, the location was fantastic and the view was amazing overlooking the seafront and pier. We arrived a couple of minutes after 8 when check in closed due to traffic but both staff were so lovely and understanding and although we had very few interactions with them they were always polite, friendly and engaging. Our room was lovely, a sea view room, beds are comfy enough and has the facilities you need. I can’t comment on breakfast as we did have it. I would definitely book to stay here again.

I booked this hotel for a spontaneous night away with my partner, the location was fantastic and the view was amazing overlooking the seafront and pier. We arrived a couple of minutes after 8 when check in closed due to traffic but both staff were so lovely and understanding and although we had very few interactions with them they were always polite, friendly and engaging. Our room was lovely, a sea view room, beds are comfy enough and has the facilities you need. I can’t comment on breakfast as we did have it. I would definitely book to stay here again.

Lovely location beautiful view hotel very clean and comfortable bed spacious room overlooking the promenade staff could have been a little more friendlier young man on reception lovely. lady wasn’t helpful there was a queue for check in and he had to deal with it all as we had to fill out forms she didn’t even greet us or anything

Lovely location beautiful view hotel very clean and comfortable bed spacious room overlooking the promenade staff could have been a little more friendlier young man on reception lovely. lady wasn’t helpful there was a queue for check in and he had to deal with it all as we had to fill out forms she didn’t even greet us or anything

Brilliant hotel. Fabulous free breakfast. Staff so polite and friendly. Lee is an amazing manager and host. Cant fault it.

Brilliant hotel. Fabulous free breakfast. Staff so polite and friendly. Lee is an amazing manager and host. Cant fault it.

Good stay lovely location and friendly staff. Breakfast was a bit hectic but staff tried their best

Good stay lovely location and friendly staff. Breakfast was a bit hectic but staff tried their best

Very helpful and friendly staff.

Very helpful and friendly staff.

Good hotel for the price. The staff were very friendly but maybe could do with a little more training… a good stay!

Good hotel for the price. The staff were very friendly but maybe could do with a little more training… a good stay!

Good location and price . beautiful view

Good location and price . beautiful view

Enjoyed everything about my stay, the breakfast options were more than enough. The staff were helpful and courteous, the manager advised me of good places to visit, i will definitely return to that hotel, 3 days was not enough time to do what I wanted to do. Thank you to the staff at the Iris. Wales is a wonderful place.