Not sure whether we were given a bad room because some of it was paid for with Tesco vouchers, but we were given the worst room in terms of noise. We were in the first room after the lifts and all we could hear was the lifts going up and down until quite late at night and then early in the morning. Noisiest bed ever! Not sure if it was the bed frame or the mattress but every time one of us turned over it was so loud it woke us up. Not the most comfortable bed either. The facilities are all good in the room and I have no complaints and it was clean. The reception staff were not very friendly and could barely raise a smile when checking in and out. We have stayed here 3 times before and this seems to be a common problem with their front of house staff on reception as I don't think they were that friendly on previous visits either (different staff members).

Not sure whether we were given a bad room because some of it was paid for with Tesco vouchers, but we were given the worst room in terms of noise. We were in the first room after the lifts and all we could hear was the lifts going up and down until quite late at night and then early in the morning. Noisiest bed ever! Not sure if it was the bed frame or the mattress but every time one of us turned over it was so loud it woke us up. Not the most comfortable bed either. The facilities are all good in the room and I have no complaints and it was clean. The reception staff were not very friendly and could barely raise a smile when checking in and out. We have stayed here 3 times before and this seems to be a common problem with their front of house staff on reception as I don't think they were that friendly on previous visits either (different staff members).

I had booked and paid a premium for a room with a view of the cricket pitch. When I checked in at 10:30pm I was allocated my room (not told at check in this was not the room I had booked). When I finally got to the room allocated I found it was overlooking the car park not the Lancashire Cricket Stadium and pitch. I then returned to reception to highlight the problem. They were apologetic but had not pitch view rooms available. But they would see what they could do. I retired to the bar for a beer. After about 20 mins the receptionist came to say they could only offer me a ‘twin room’. Which was not what I wanted so declined. He said the receptionist in the morning would be able to sort a refund on the lower standard room i was allocated. Apparently because I had booked with a 3rd Party (hotels.com) there own IHG bookings took preference for allocation of rooms. I subsequently found out from another conference delegate that they had booked a standard room but were allocated a pitch view room when they had checked in earlier in the day. On checkout I raised the issue with the receptionist they had no understanding about the room issue, and that because I had booked through a 3rd party operator that I would need to claim a refund from you, hence this lengthy response.

I had booked and paid a premium for a room with a view of the cricket pitch. When I checked in at 10:30pm I was allocated my room (not told at check in this was not the room I had booked). When I finally got to the room allocated I found it was overlooking the car park not the Lancashire Cricket Stadium and pitch. I then returned to reception to highlight the problem. They were apologetic but had not pitch view rooms available. But they would see what they could do. I retired to the bar for a beer. After about 20 mins the receptionist came to say they could only offer me a ‘twin room’. Which was not what I wanted so declined. He said the receptionist in the morning would be able to sort a refund on the lower standard room i was allocated. Apparently because I had booked with a 3rd Party (hotels.com) there own IHG bookings took preference for allocation of rooms. I subsequently found out from another conference delegate that they had booked a standard room but were allocated a pitch view room when they had checked in earlier in the day. On checkout I raised the issue with the receptionist they had no understanding about the room issue, and that because I had booked through a 3rd party operator that I would need to claim a refund from you, hence this lengthy response.

Excellent value for money stay . Excellent parking package and access alround . Fantastic dining on site in the edge restaurant too with great views of the ground if you’re into cricket.

Excellent value for money stay . Excellent parking package and access alround . Fantastic dining on site in the edge restaurant too with great views of the ground if you’re into cricket.

Very rude staff. The receptionist was very rude when we arrived. She told us to hold on 1min we she just stood there clicking on the computer. After she asked “what do we need?” We wanted an extra key card to access to our room which they also got wrong. She was very rude about it. Further to this, we tried the room service and they hanged up on us twice after telling us they will transfers us. Wouldn’t recommend!

Very rude staff. The receptionist was very rude when we arrived. She told us to hold on 1min we she just stood there clicking on the computer. After she asked “what do we need?” We wanted an extra key card to access to our room which they also got wrong. She was very rude about it. Further to this, we tried the room service and they hanged up on us twice after telling us they will transfers us. Wouldn’t recommend!