I would like to say that the attitude of the front desk staff is really good and their helpfulness made my trip better，the room is also very good among hotels in the same price range

I would like to say that the attitude of the front desk staff is really good and their helpfulness made my trip better，the room is also very good among hotels in the same price range

I I loved this place and would go there again.

I I loved this place and would go there again.

If you want a room with internet, find yourself another hotel, because stuff will be saying sorry and do nothing about it. I was spending time in the lobby doing my internet business instead of resting on my bed. There is nothing to eat around unless you booked your dinner 3 days ahead. We were eating food from the conbini. Other food restaurants are around 30 minutes away by foot and accepting only cash. Area is mountainous so you will be climbing the hills. Rooms are cute, in Japanese style, but convenience is a bit off. Overall I would not recommend this hotel.

If you want a room with internet, find yourself another hotel, because stuff will be saying sorry and do nothing about it. I was spending time in the lobby doing my internet business instead of resting on my bed. There is nothing to eat around unless you booked your dinner 3 days ahead. We were eating food from the conbini. Other food restaurants are around 30 minutes away by foot and accepting only cash. Area is mountainous so you will be climbing the hills. Rooms are cute, in Japanese style, but convenience is a bit off. Overall I would not recommend this hotel.

there are two brown color wood boards at corner of entrance, hotel name in Japanese has been written on the top board, there is no any word or hotel name on second wood I suggest : write hotel name in English on the second wood board because it is difficult to find hotel entrance. Plus language barrier, so it cause more difficulty to find hotel. Please write a English hotel name on the second wood board!!!

there are two brown color wood boards at corner of entrance, hotel name in Japanese has been written on the top board, there is no any word or hotel name on second wood I suggest : write hotel name in English on the second wood board because it is difficult to find hotel entrance. Plus language barrier, so it cause more difficulty to find hotel. Please write a English hotel name on the second wood board!!!

they accommodate us really well and provide additional assistance when my father has disability of getting around. Location is perfect too.

they accommodate us really well and provide additional assistance when my father has disability of getting around. Location is perfect too.

Staff was fantastic

Staff was fantastic

I was traveling with my wife and two adult daughters. We had a family suite, with a main bedroom separated by a sliding-door screen from a traditional Japanese room with tatami mats, futon, and balcony. My daughters loved sleeping in the traditional room. The reception desk staff was very kind and accommodating, though we had some communication difficulties. We enjoyed the hotel's indoor onsen and proximity to the Hakone Outdoor Museum. The room and bathroom were clean and comfortable. The lobby and corridors are a bit plain and dark.

I was traveling with my wife and two adult daughters. We had a family suite, with a main bedroom separated by a sliding-door screen from a traditional Japanese room with tatami mats, futon, and balcony. My daughters loved sleeping in the traditional room. The reception desk staff was very kind and accommodating, though we had some communication difficulties. We enjoyed the hotel's indoor onsen and proximity to the Hakone Outdoor Museum. The room and bathroom were clean and comfortable. The lobby and corridors are a bit plain and dark.

More English signs and speakers. Restaurant needs more dining options. Mt Fuji ropeway cable ride is convenient and easy to access by local bus

More English signs and speakers. Restaurant needs more dining options. Mt Fuji ropeway cable ride is convenient and easy to access by local bus

Hotel felt very old and dated. The location was surrounded by mountains which was very peaceful. The staff was super helpful. The room instructions for the water heater were tricky to understand at first.

Hotel felt very old and dated. The location was surrounded by mountains which was very peaceful. The staff was super helpful. The room instructions for the water heater were tricky to understand at first.

Room smelt like wet dog. Was charged at check out for a gym and facilities fee even though we didn’t use facility. And this was after we pre paid for the room

Room smelt like wet dog. Was charged at check out for a gym and facilities fee even though we didn’t use facility. And this was after we pre paid for the room

It is an old hotel but the staffs are very nice and helpful. We did not know there was a shuttle bus went to the hotel but the time was limited. We took the public bus with our luggages & walked on the narrow road. It was unsafe to walk on the narrow road with cars & buses passed by.

It is an old hotel but the staffs are very nice and helpful. We did not know there was a shuttle bus went to the hotel but the time was limited. We took the public bus with our luggages & walked on the narrow road. It was unsafe to walk on the narrow road with cars & buses passed by.

Very good to stay hotel

Very good to stay hotel

The woman who checked us in was the only impolite person we met during two weeks traveling in Japan. We took trains and a bus to this isolated hotel and upon arrival asked about getting dinner reservations. "No." That was all she said. Nothing about other options except to direct us to the water park, where the restaurants were mostly closed. We ate at a fast food place in the arcade. We also asked about getting breakfast the next day and got the same negative response with no alternatives. We did get breakfast on our third day and the dining room and service were lovely, but I wish that our first impression and had not been so negative. This is a strange hotel that was probably an upscale resort when it opened decades earlier. Lots of signs of aging and lack of maintenance. The room was still charming and large, with a separate tatami room overlooking the mountains. I would not recommend staying here if taking public transportation. Also, the water park looked pitiful and is not a place to go.

The woman who checked us in was the only impolite person we met during two weeks traveling in Japan. We took trains and a bus to this isolated hotel and upon arrival asked about getting dinner reservations. "No." That was all she said. Nothing about other options except to direct us to the water park, where the restaurants were mostly closed. We ate at a fast food place in the arcade. We also asked about getting breakfast the next day and got the same negative response with no alternatives. We did get breakfast on our third day and the dining room and service were lovely, but I wish that our first impression and had not been so negative. This is a strange hotel that was probably an upscale resort when it opened decades earlier. Lots of signs of aging and lack of maintenance. The room was still charming and large, with a separate tatami room overlooking the mountains. I would not recommend staying here if taking public transportation. Also, the water park looked pitiful and is not a place to go.

The place is a mix of western and Japanese style, it’s nice!

The place is a mix of western and Japanese style, it’s nice!

What a nice retreat! We truly enjoyed this traditional hotel nestled in the mountains. Our room had an excellent view, and it was so peaceful, quiet, and private. We loved sleeping on the futon in the tatami room. Also, the bath/shower room was a treat. There is an on-site onsen which we used every day of the stay. This hotel is a bit far from amenities, and at the time of our stay, the restaurant was closed. We recommend walking the 5 minutes on the path to Yunnesun, where there is a ‘Family Mart’ for basic foodstuffs. Yunnesun, is an amazing experience and highly recommended. Take the shuttle bus from Gora Station to the hotel - it hits every major hotel, including this one, even though it’s not listed on the route. It begins late and ends early, so the Tozan bus works with the Hakone Free Pass (note that the bus instructions on the hotel website are for the local bus, which is not covered by the Hakone Free Pass). The place is in need of a bit of a decor update, but otherwise spotlessly clean. The staff don’t speak much English, but are very willing to help and are exceptionally polite. We felt welcome and would gladly stay here again.

What a nice retreat! We truly enjoyed this traditional hotel nestled in the mountains. Our room had an excellent view, and it was so peaceful, quiet, and private. We loved sleeping on the futon in the tatami room. Also, the bath/shower room was a treat. There is an on-site onsen which we used every day of the stay. This hotel is a bit far from amenities, and at the time of our stay, the restaurant was closed. We recommend walking the 5 minutes on the path to Yunnesun, where there is a ‘Family Mart’ for basic foodstuffs. Yunnesun, is an amazing experience and highly recommended. Take the shuttle bus from Gora Station to the hotel - it hits every major hotel, including this one, even though it’s not listed on the route. It begins late and ends early, so the Tozan bus works with the Hakone Free Pass (note that the bus instructions on the hotel website are for the local bus, which is not covered by the Hakone Free Pass). The place is in need of a bit of a decor update, but otherwise spotlessly clean. The staff don’t speak much English, but are very willing to help and are exceptionally polite. We felt welcome and would gladly stay here again.

Staff was friendly and helpful, great hotel but no room WiFi

Staff was friendly and helpful, great hotel but no room WiFi