Door to outside open to the public (broken) most of the stay, felt unsafe. Couch dated, bed was comfortable. Only cleaned every other day and missed many things when cleaning. Coffee was bad, breakfast was ok. For the price I would say it was average although a convienient location and good size room. Staff was very nice.

Check in at the front desk was very slow should be able to check in Via an app. Good place otherwise . Texas road house and sushi with in walking. Check out the cutest breakfast place called Sweet Paris crepes 😍. There is a Cub foods grocery across the road if you need stuff to cook or that you forgot. Lots of places around to grab a snack .

Check in at the front desk was very slow should be able to check in Via an app. Good place otherwise . Texas road house and sushi with in walking. Check out the cutest breakfast place called Sweet Paris crepes 😍. There is a Cub foods grocery across the road if you need stuff to cook or that you forgot. Lots of places around to grab a snack .

They didn’t have my room. Sent to the hotel across the parking lot to another hotel owned by the same group where the room was an additional $80. I didn’t get a king room or a suite, and my room was right against the noisy highway and I got no sleep. I need to be refunded for my room, and compensated for the additional expense at the next hotel, as well as inconvenience.

They didn’t have my room. Sent to the hotel across the parking lot to another hotel owned by the same group where the room was an additional $80. I didn’t get a king room or a suite, and my room was right against the noisy highway and I got no sleep. I need to be refunded for my room, and compensated for the additional expense at the next hotel, as well as inconvenience.

We were disappointed that the spa tub was out of order. Everything else was very good

We were disappointed that the spa tub was out of order. Everything else was very good

Cleanliness of lobby, pool area and too were phenomenal as well as friendliness of staff- 5 stars all around. Room was absolutely relaxing and beautiful; I will be back!

Cleanliness of lobby, pool area and too were phenomenal as well as friendliness of staff- 5 stars all around. Room was absolutely relaxing and beautiful; I will be back!

I like everything

I like everything

We've stayed at this property on multiple occasions from 2016 until Covid in 2019. This was our prior go-to when coming back to visit my hometown. Our first stay in 4 years was a horrible letdown. With the exception of one industrious young man who seemed to be the only one working at check in, and the kitchen staff, service was horrible to non-existant. Upon our arrival, a young lady who we later found worked the front desk was parked in a handicapped spot to save herself steps. As a disabled person, who was forced to park and walk further away, I was infuriated. When we came down to the desk early New Year's morning, she had a sign on the desk that she was helping a customer. A few moments later we saw her stumble out of a guest room, fixing her hair, clearly having just woken up from a nap. This person needs to be terminated immediately. Overall, between the employee from hell, the reduction in services and personnel (we came back to the hotel in part for the daily Happy Hour, which is no longer), the hotel is a shadow of what it was. To top it off, we came back from dinner NYE to find that the elevators did not work and that we had to take a long walk up flights of stairs. I have one lung and less than 49% breathing capacity, so this was not a minor inconvenience. The only staff in the hotel was the night auditor, who was clearly overwhelmed. We paid a premium price for our stay but received a low budget experience - dismally disappointed

We've stayed at this property on multiple occasions from 2016 until Covid in 2019. This was our prior go-to when coming back to visit my hometown. Our first stay in 4 years was a horrible letdown. With the exception of one industrious young man who seemed to be the only one working at check in, and the kitchen staff, service was horrible to non-existant. Upon our arrival, a young lady who we later found worked the front desk was parked in a handicapped spot to save herself steps. As a disabled person, who was forced to park and walk further away, I was infuriated. When we came down to the desk early New Year's morning, she had a sign on the desk that she was helping a customer. A few moments later we saw her stumble out of a guest room, fixing her hair, clearly having just woken up from a nap. This person needs to be terminated immediately. Overall, between the employee from hell, the reduction in services and personnel (we came back to the hotel in part for the daily Happy Hour, which is no longer), the hotel is a shadow of what it was. To top it off, we came back from dinner NYE to find that the elevators did not work and that we had to take a long walk up flights of stairs. I have one lung and less than 49% breathing capacity, so this was not a minor inconvenience. The only staff in the hotel was the night auditor, who was clearly overwhelmed. We paid a premium price for our stay but received a low budget experience - dismally disappointed

Great breakfast and pool!

Great breakfast and pool!

Front desk staff was very accommodating

Front desk staff was very accommodating

The room was spacious and very clean. Staff friendly.

The room was spacious and very clean. Staff friendly.

Our stay was fine - nothing that really stood out as extra special. I was really disappointed in the response of staff when we had an issue arise. There were kids running up and down the halls and they pounded on our door multiple times. We contacted the desk to share our concern and their response was we have some soccer players staying here, then said she would see if she could send someone up to do a walk through. I understand that they don't have control over a soccer team and what parents allow their children to do. However, it would have been nice if the response would have been - I am so sorry, we will look into this and if it continues please let us know. Rather than make excuses and a sense that there was no care or concern that it was going on. I am sure that we weren't the only ones that were having issues.

Our stay was fine - nothing that really stood out as extra special. I was really disappointed in the response of staff when we had an issue arise. There were kids running up and down the halls and they pounded on our door multiple times. We contacted the desk to share our concern and their response was we have some soccer players staying here, then said she would see if she could send someone up to do a walk through. I understand that they don't have control over a soccer team and what parents allow their children to do. However, it would have been nice if the response would have been - I am so sorry, we will look into this and if it continues please let us know. Rather than make excuses and a sense that there was no care or concern that it was going on. I am sure that we weren't the only ones that were having issues.

Great stay, clean room and lots of choices for creamer. Definitely will stay here again

Great stay, clean room and lots of choices for creamer. Definitely will stay here again

My stay here was awesome! I’ll be forever grateful for the team here finding my family a room when another hotel didn’t have the amenities available that were a large part of why we booked. The pool was great, breakfast was awesome and the hotel was clean and well kept.

My stay here was awesome! I’ll be forever grateful for the team here finding my family a room when another hotel didn’t have the amenities available that were a large part of why we booked. The pool was great, breakfast was awesome and the hotel was clean and well kept.

Cleanliness and friendliness of the staff

Cleanliness and friendliness of the staff

The toilet was too low, the bed too high & the shampoo/conditioner dispenser was set at a height for a 6 foot person. The staff was wonderful.

Close to 94 very handy.

Close to 94 very handy.

Ive stayed here before and unfortunately it looks like covid has negatively affected thus hotel. My tv in the room was broken, hot tub was out of order, and the breakfast was not very good. Hotel stafff were great!

Ive stayed here before and unfortunately it looks like covid has negatively affected thus hotel. My tv in the room was broken, hot tub was out of order, and the breakfast was not very good. Hotel stafff were great!