The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night

The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night

Our stay was good with stunning view of KLCC and other buidings especially at night with the lighting. However the staff mainly illa, front desk staff and Rusli, F&B Manager were rude. Ilia was dismissive and unhelpful. Despite my efforts to remain polite, her condescending tone and lack of assistance made me feel unwelcome. This kind of interaction is not what I expected from a hotel of your caliber. She was charging for bringing in my 6 year old child to breakfast. She was telling me that the hotel considers that my 6 year old child is an adult. What am I supposed to do? Leave her in the room alone. She was very disrespectful. I also had an encounter with Mr. Rusli, the Food & Beverage Manager. When I asked him a simple question about the chargers of the hotel, he was incapable of answering it to me. His dismissive attitude made me feel uncomfortable and undervalued as a guest. Calling me “Oi come here”. He treated me as if I was his dog. How was he promoted to a manager without any basic character. did not meet my expectations of respectful and courteous service. As a result, my overall experience at the hotel was negatively affected, and I am hesitant to stay at Face Style Kuala Lumpur again in the future. Pls try to enhance training for all staff members on customer service and respectful communication.

Our stay was good with stunning view of KLCC and other buidings especially at night with the lighting. However the staff mainly illa, front desk staff and Rusli, F&B Manager were rude. Ilia was dismissive and unhelpful. Despite my efforts to remain polite, her condescending tone and lack of assistance made me feel unwelcome. This kind of interaction is not what I expected from a hotel of your caliber. She was charging for bringing in my 6 year old child to breakfast. She was telling me that the hotel considers that my 6 year old child is an adult. What am I supposed to do? Leave her in the room alone. She was very disrespectful. I also had an encounter with Mr. Rusli, the Food & Beverage Manager. When I asked him a simple question about the chargers of the hotel, he was incapable of answering it to me. His dismissive attitude made me feel uncomfortable and undervalued as a guest. Calling me “Oi come here”. He treated me as if I was his dog. How was he promoted to a manager without any basic character. did not meet my expectations of respectful and courteous service. As a result, my overall experience at the hotel was negatively affected, and I am hesitant to stay at Face Style Kuala Lumpur again in the future. Pls try to enhance training for all staff members on customer service and respectful communication.

Enjoyed the spacious room and roof top pool accommodations. The room did have a few items missing upon inspection. There was a tea kettle for use but no tea cups or mugs. There were large bath towels in the bathroom but no face or hand towels for use. Overall, the staff was friendly during check in but we did notice a reluctance to provide information regarding food options as the restaurants on site did not open until 6PM at the earliest.

Enjoyed the spacious room and roof top pool accommodations. The room did have a few items missing upon inspection. There was a tea kettle for use but no tea cups or mugs. There were large bath towels in the bathroom but no face or hand towels for use. Overall, the staff was friendly during check in but we did notice a reluctance to provide information regarding food options as the restaurants on site did not open until 6PM at the earliest.

Probably the best rooftop pool view in KL. Rooms are clean and very spacious. However, reception was understaffed; even checking out took several minutes. Staff were polite. Wayfinding from carpark can be improved.

Probably the best rooftop pool view in KL. Rooms are clean and very spacious. However, reception was understaffed; even checking out took several minutes. Staff were polite. Wayfinding from carpark can be improved.

Excellent

Excellent

Good

Good

Very comfortable, extraordinary view, fantastic swimming pool.

Very comfortable, extraordinary view, fantastic swimming pool.

Perhaps need another year to properly functioning the setting... management matter

The website's information did not have real pictures, and upon checking in, there was a significant discrepancy. The place was unclean, and there were not enough amenities provided. Despite booking a three-bedroom room, only one air conditioning remote control was provided, along with a limited supply of tissue paper. I had requested a crib multiple times through Hotel.com, but upon arrival, the staff nonchalantly mentioned that they would arrange it. They also promised to prepare birthday decorations, but there was no follow-through, and everything seemed disorganized. The usage of the elevator was also chaotic, making it difficult to move smoothly. Overall, it was the worst experience I have had in terms of accommodation.

Perhaps need another year to properly functioning the setting... management matter

The website's information did not have real pictures, and upon checking in, there was a significant discrepancy. The place was unclean, and there were not enough amenities provided. Despite booking a three-bedroom room, only one air conditioning remote control was provided, along with a limited supply of tissue paper. I had requested a crib multiple times through Hotel.com, but upon arrival, the staff nonchalantly mentioned that they would arrange it. They also promised to prepare birthday decorations, but there was no follow-through, and everything seemed disorganized. The usage of the elevator was also chaotic, making it difficult to move smoothly. Overall, it was the worst experience I have had in terms of accommodation.

Gorgeous lobby and comfy room.

Gorgeous lobby and comfy room.

good !!

good !!

This hotel is clean and comfort, but the problem is no convenient store around, and no nearby food

This hotel is clean and comfort, but the problem is no convenient store around, and no nearby food

am pleasantly surprise on the size of the room and how everything is thoughtfully place for the occupier. very convenient location to every where

am pleasantly surprise on the size of the room and how everything is thoughtfully place for the occupier. very convenient location to every where

Great value for money, spacious and clean, the staff are all very nice and nothing is too much trouble. Would highly recommend staying here than a normal hotel In KL

Great value for money, spacious and clean, the staff are all very nice and nothing is too much trouble. Would highly recommend staying here than a normal hotel In KL

Enjoyed our 9 nights stay.

Enjoyed our 9 nights stay.

A bit hard to find food on foot nearby but its an overall good hotel to stay. Clean

A bit hard to find food on foot nearby but its an overall good hotel to stay. Clean