nice place for hot spring

nice place for hot spring

Natural hot spring is the main reason to stay, very close to the Gora station.

Natural hot spring is the main reason to stay, very close to the Gora station.

We returned to Setsugetsuka after an absence of 10+ years while we visited other parts of Japan. It was a very comfortable & pleasant homecoming!

We returned to Setsugetsuka after an absence of 10+ years while we visited other parts of Japan. It was a very comfortable & pleasant homecoming!

This ryokan was beautiful and very comfortable to stay in! Utilized the onsen baths everyday and their dinners were beyond excellent 👌

This ryokan was beautiful and very comfortable to stay in! Utilized the onsen baths everyday and their dinners were beyond excellent 👌

The stay is fine However, when I check out , the staff claimed that I haven’t paid for the stay and asked me to settle the payment After clarifying the whole issue, it was discovered that it was the problem of Expedia, therefore, I was very disappointed with the reservation experience because the hotel said that my booking had been cancelled and rebooked again by the Expedia. Moreover, one of the staff there was not helpful.

The stay is fine However, when I check out , the staff claimed that I haven’t paid for the stay and asked me to settle the payment After clarifying the whole issue, it was discovered that it was the problem of Expedia, therefore, I was very disappointed with the reservation experience because the hotel said that my booking had been cancelled and rebooked again by the Expedia. Moreover, one of the staff there was not helpful.

The entire place was a vibe by itself. Enjoyed my stay, a pity that I was only there for a night! The onsen (both public and private) were fantastic. Rooms were clean.

The entire place was a vibe by itself. Enjoyed my stay, a pity that I was only there for a night! The onsen (both public and private) were fantastic. Rooms were clean.

This has got to be the worse maintained property I have seen in Japan so far. Other said the hotel is old. I have seen old hotel but in much better shape. We were assigned the building further away. Hallway walls shows wear and partially patched up. Inside the room you can see air eommo dust and very heavy limestone formed on the shower glass door as if they've never cleaned it. Dust also obvious in the mens changing room where you dry your hair. There were 6 spots for the hairdryer but only 3 stools. Not recommend for the price I paid. Only positive point is the location, being the closest to Gora Station. that's all

This has got to be the worse maintained property I have seen in Japan so far. Other said the hotel is old. I have seen old hotel but in much better shape. We were assigned the building further away. Hallway walls shows wear and partially patched up. Inside the room you can see air eommo dust and very heavy limestone formed on the shower glass door as if they've never cleaned it. Dust also obvious in the mens changing room where you dry your hair. There were 6 spots for the hairdryer but only 3 stools. Not recommend for the price I paid. Only positive point is the location, being the closest to Gora Station. that's all

We had an amazing one night stay. Our room is a traditional tatami with a modern twist for bed and washing facilities - wonderful. The hotpot dinner was great, with many appetizers and sushi's. And the breakfast was no second to the dinner the night before. I hardly eat any breakfast usually, but in that morning I felt I had a lunch and a dinner. We didn't go to the public hot pools, nor the private ones which were always occupied. So instead we had our soaking in our balcony where we fill the soaking bath with hot spring water. The hotel is less than 2 minutes walking distance from the Gora train station and the cable car which took us to Hakone and back. The park and museum just a short walk up the hill were wonderful.

We had an amazing one night stay. Our room is a traditional tatami with a modern twist for bed and washing facilities - wonderful. The hotpot dinner was great, with many appetizers and sushi's. And the breakfast was no second to the dinner the night before. I hardly eat any breakfast usually, but in that morning I felt I had a lunch and a dinner. We didn't go to the public hot pools, nor the private ones which were always occupied. So instead we had our soaking in our balcony where we fill the soaking bath with hot spring water. The hotel is less than 2 minutes walking distance from the Gora train station and the cable car which took us to Hakone and back. The park and museum just a short walk up the hill were wonderful.

Everything is well organised, serves delicious kaiseiki meal, location is good, few minutes walk from Gora station

Everything is well organised, serves delicious kaiseiki meal, location is good, few minutes walk from Gora station

Very convenient as it is very close to Gora Station. Food and facilities are great. Quite disappointed on cleanliness and services compared to my first stay few years ago.

Very convenient as it is very close to Gora Station. Food and facilities are great. Quite disappointed on cleanliness and services compared to my first stay few years ago.

Good location

Good location

It was a nice place to relax with onsen. All staff were very helpful and polite.

It was a nice place to relax with onsen. All staff were very helpful and polite.

We love to stay here when we visit Hakone. The only downside to booking with Expedia is that dinner is not included! I enjoy having dinner there since it is a nice japanese experience but there wasn't an option to add on dinner and by the time I arrived, it was all booked up.

We love to stay here when we visit Hakone. The only downside to booking with Expedia is that dinner is not included! I enjoy having dinner there since it is a nice japanese experience but there wasn't an option to add on dinner and by the time I arrived, it was all booked up.

the hotel is clean and convenient. the staffs are really nice and have clear introduction for the facilities.

the hotel is clean and convenient. the staffs are really nice and have clear introduction for the facilities.

Very beautiful setting, and hot springs are wonderful. The meals are excellent, beyond expectations.

Very beautiful setting, and hot springs are wonderful. The meals are excellent, beyond expectations.

I was hoping for an authentic ryokan experience, but I think this place is a tourist trap. We paid $300 for one night and though the private bath in the unit and the onsen were nice, it was nothing impressive. I’ve seen better onsen at a public sento. More importantly, I was so disappointed that our reservation did not include a kaiseki dinner, which is a major part of the whole ryokan experience. Even if we wanted to add on the kaiseki dinner, we could not, because they did not have any more open seats. Another thing to consider is that there was barely any restaurants open nearby around dinner time, except for a katsu place. So that was the only thing we could eat for dinner that night. We asked the staff at the front desk beforehand what there is to eat for dinner around the area and they were no help at all. Keep in mind, I can speak Japanese so there was no language barrier there. They just were not helpful. Then when it came time to check out the next morning, I asked if we could extend our check-our time to noon instead of 11am. They said it costs ¥2,000 to extend for an hour, which is ridiculous, considering how expensive this place is. Even a Holiday Inn would allow you to push back your check-in time for free.

I was hoping for an authentic ryokan experience, but I think this place is a tourist trap. We paid $300 for one night and though the private bath in the unit and the onsen were nice, it was nothing impressive. I’ve seen better onsen at a public sento. More importantly, I was so disappointed that our reservation did not include a kaiseki dinner, which is a major part of the whole ryokan experience. Even if we wanted to add on the kaiseki dinner, we could not, because they did not have any more open seats. Another thing to consider is that there was barely any restaurants open nearby around dinner time, except for a katsu place. So that was the only thing we could eat for dinner that night. We asked the staff at the front desk beforehand what there is to eat for dinner around the area and they were no help at all. Keep in mind, I can speak Japanese so there was no language barrier there. They just were not helpful. Then when it came time to check out the next morning, I asked if we could extend our check-our time to noon instead of 11am. They said it costs ¥2,000 to extend for an hour, which is ridiculous, considering how expensive this place is. Even a Holiday Inn would allow you to push back your check-in time for free.