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Très bonne situation

Style un peu vieillot

Location

Smells, old furniture , nois

Huge two-bedroom suit with beautiful views

Way too expensive for the quality of the room you get, rude staff (first confirmed that we are OK to get a later check out and later told us it is not possible, until we pay $100 extra for max 2 hours of later checkout)

- excellent location - large rooms (34 sqm) - excellent view - good house keeping - allows early checkin without charging a fee if room is available - electronic room key in your app - comfortable bed

- loud house keeping (makes a lot of noise in the corridor, no sleeping in during the weekend ;-) - no room service - no on site restaurant - rooms a little dates. Could benefit from an refurbishment

The room was extremely overpriced for what we received.

The manager was extremely rude. I could not get her name. It's a shame she has such a bad attitude towards customers. All other less senior staff members were really kind.

Die Nähe zum UNO HQ und das Fitnessstudio. Außerdem ist sehr nett, dass das Hotel eine Kompensation für die Resortgebühren (30$/Tag) anbietet + Ausblick aus dem Zimmer

Alles sehr sehr oldschool. Das Hotel gehört einfach modernisiert und renoviert. Ausstattung ist eine Katastrophe und man hat das Gefühl man ist in den 80ern. Recht dunkel und wirkt dadurch etwas bedrückend. Teppichböden und Wände in dunkelbraun oder dunkelgrau- könnte insgesamt heller und freundlicher gestaltet werden.

The Cleaning Staff. Venice in particular, who beside her duties, gave me a valuable advice concerning my daughter who was ill. I appreciate this kind of professionnalism with humanity and caring. I appreciate also the Staff Concierges, all of them the old and new ones. I have a great Respect for the old ones because I have the honor to know them since 2010 !

The Staff in charge of Check-In and Check-out. No smile, No Professionnalism, No skills, No Competences. It's a nightmare to discuss with them. It was not the case in the past. When I wanted to do my checking-out, the woman did not had a look to her screen and said to me. Balance 0 ! While I made a deposit and expect to receive a part of it from the hotel, which I insisted to do and it was done thanks to another Staff or Manager. This kind of behavior should not be tolerated in such Hotel. I'm a Hilton Honors and I have never seen this kind of behaving in any Hilton from around the world.

Fantastic location in NYC, amazing view from the room, and the staff were great and very helpful. A short cab drive from Penn Station too and convenient to everything in lower Manhattan.

It was a great stay for me. My daughter complained about some yellow stuff on the bathroom floor that I could barely see, and on closer look, it appeared to be residual cleaner to me - despite this minor thing, it was very clean. This hotel was a bit pricey, but I had to book for a college tour at the last minute, hence alas, that's the NYC market without lead time.

The male receptionist (big African American man) was very rude and not helpful. Kept trying to make things difficult for me and even other guests. Trying to overcharge for every little thing even if you’re a Hilton member and you’re extending your stay. Tried to make a big fuss about check in time, then tried to make a big fuss about keeping the e same room during my extension. All of it for no reason just to be difficult and to try to overcharge a few dollars here and there as if it’s his hotel. I’ve never encountered such a thing and I travel everywhere and I’ve stayed at many Hilton hotels.

Wait staff and cleaning staff were super helpful and friendly. Location of hotel was great.

Booked a twin room in advance and was then told that all twin rooms had gone when enquired why room arrived at wasn’t a twin. Was supposedly given an upgrade but this still didn’t provide the extra bed paid for. Furthermore the sofa bed which was included with the ‘upgrade’ led to five of the most uncomfortable nights I’ve experienced. Put simply the seat on my flights were more comfortable and provided better sleep. I’ll be nursing a sore back for weeks now.

Die Lage und die Aussicht auf die Skyline perfekt, Fenster im Zimmer lässt sich einen Spalt öffnen, alles sehr sauber

Frühstück ziemlich teuer

City View, 35th floor and beautiful ambiance, The best the best ! Near the Un building. Perfect for me

better WIFI

The staff was nice and helpful.

The furniture is outdated. There were black spots on the carpet and the chair. The lighting in the room was too dim.

Las habitaciones grandes y el hotel está en una ubicación tranquila en Midtown. Las vistas de gran parte de las habitaciones son fantásticas, ya que el hotel empieza en la planta 29.

-A pesar de haber reservado una habitación con vistas a la ciudad nos alojaron en una que daban a un bloque, gracias a Booking por habernos ayudado, ya que el personal del hotel no era muy colaborador. -Las habitaciones no están mal y las camas son cómodas, pero están algo anticuadas, la moqueta es algo vieja -Tienen lo que ellos denominan "tasa de resort", al igual que otros hoteles en Manhattan, que es un cargo de 30 USD por día y por habitación para gastar en el hotel. Lo puedes usar en la cafeteria (to-go) o en el restaurante. Los precios de estos productos son mucho más caros que el ya caro Mahattan. Esta tasa no se acumula y tienes que gastar el importe cada día.

Views great from room Window and food in restaurant downstairs was amazing and got a free $30 off!

The location, some of the staffs

I didn’t like that there wasn’t any room service and that who ever was at the front desk the next day I was there was very rude

I like that the Supervisor saved me from cancelling my reservation because the guy behind the counter gave me a hard time.

I didn't like that the guy behind the counter was rude and obnoxious. He was pompous. He displayed poor customer service. I will not go here again.

Poor qualty pancakes

No outlets for usb cell phones

L'emplacement près des Nations Unies ou se déroulaient mes réunions.

Le 17 mars 2014, à 22h30, la sécurité à été envoyée pour m'expulser manu militari de ma chambre alors que ma réservation s'achevait la 23 mars. Malgré mes explications et la présentation de ma réservation, ils n'ont pas voulu m'écouter et m'ont "tolérée" jusqu'au lendemain pour que je "déguerpisse" ou que j'effectue une nouvelle réservation auprès de Booking.com. Selon eux Booking.com leur aurait mal transmis ma réservation. Le lendemain sans qu'on ne m'explique ce qui avait été à l'origine d'une telle situation, ils se sont excusés et m'ont fait un geste commercial. Cet incident traumatisant à bien contribué à me gâcher mon séjour. Le buffet du petit déjeuner monotonne et la salle du restaurant exiguë n'ont rien arrangé.

Nulla

Posto da incubo

The amazing views and the cool, old-school room. If I could, I would keep that room as a handsome little pied-à-terre. But, alas, life is too short, and that is not feasible for now. Maybe one day. I would hire the staff, too.

Nothing! The whole experience ruled. Everyone was so nice. Everyone was so cool. The room was clean. Yes, very clean. And if I could have stayed later, you better believe that I would have. It was not to be, though.

部屋が広かった

チェックインの際に毎日＄100がチャージされ、その中で＄30ドルをホテル内で必ず消化しなくてはいけない、使わない場合でも最低＄３０ドルは差し引かれるという謎のルールに驚いた。予約する前に聞いてないと言ったのに、そういうルールだからの一点張り。部屋は寒いし薄暗い。ベッドの布団は真冬なのに薄いカバー１枚だけ。ホテル全体のサービスが悪く、朝食は種類が少なく美味しくないのに高かった。売店で毎日＄３０を仕方なく消化しようとしたが、コーヒーは不味いし夕方５時に閉まってしまうので出かけていると使えなくなって無駄なお金を払うしかなかった。部屋の洋服の収納の棚は狭く腰ほどに低く、ドレスをかけられない。国連に近いから関係者が泊まりお客に困らないのだろうサービスの悪さが目立った。

The location was good. The view from my room was ex excellent.

The check-in and check-out process was a chore. So few staff attending to many guests. This is definitely my worst Hilton experience. My check-in was unbelievablely horrendous. The staff (two) at different times were unhelpful and rude. Quite the contrary to what I saw for the guest before me. I put that down to pure racism, which is rich because they were also minorities. I was charged twice - one by Booking.com, which they claimed they didn't see; and a second by the hotel, which I was over charged for. A Hilton that can't put bottled water in the rooms, one has to pick up at the reception for a $200+ per night room. Terrible. Safe to say, never staying there nor recommend. Definitely no value for money.

Good Location, Nice view

The room was dirty, featuring old, worn furniture. The shower faucets were malfunctioning. The TV was small and very old; do not even think of watching Netflix or cable. It would take you 15 minutes to turn it on, and then it could reboot at any time, forcing you to wait another 15 minutes repeatedly. Everything, including the walls and window curtains, was old and dirty, with scratches and holes. Be aware - there’s no drinking water in the room! The hostess at check-in was somewhat rude. Online check-in is a joke and does not work. We had to wait 30 minutes in line for check-in, and interacting with the hostess was not pleasant at all. When I was about to say hello and talk about our reservation, the lady just cut me off and asked for an ID. It was a very bad experience

I loved the location as it was close to the UN. I did not like the automatic $30 food credit per day! I did not like the business center was still closed since COVID-19!! With the cost of the rooms and the closeness to the UN it’s a given guest need access to the business center🙁!

The location

I've been having problems since checkout, the manager had to fix some elements and they told me I will receive it later the same day. However I have not receive it, not even after several emails and a phone call where they hang up on me. This is causing issues with tmy employer.

El tamaño de la habitación y la ubicación me pareció perfecto.

La bañera del hotel se veía antigua, la habitación que había seleccionado en su web tenía ducha moderna. El desayuno del hotel está bien para dos dias pero poco variado para cuatro días

Perfect city view.

Every day not refilling tea bags in room. Not transparent 30$/day policy. Not understand from what day till what should be taken in account.

Room with a view.good view.Good size of the room and well appointed. Location next to the UN ! Good frontage and resturant.

The front desk staff seemed to not want guests.I understand shortage of front desk staff in USA.But this is a red flag. The hotel charges $ 300 for 4 days as a non refundable deposit.You can use these in the restuarant /coffee shop but you will not get a refund of unused amount.Effectively this is a $75 a day surcharge.Hidden even to booking.com