Very friendly staff, comfortable room

Outside areas could be cleaner

Price was good. Cheaper than surrounding hotels. Staff was amazing and very friendly! Breakfast was good, and was served quickly. Room was perfect for what it needed to be.

Having a elevator inside the lobby was my only complaint of this property. It's in the parking area but was new and well maintained.

Booking told me it is a walking distance from the music centre

Booking didn’t tell me that it is up the hill and walking back to the hotel is impossible Elevator is separate!!!!!! You are scared if you need the elevator at night

Good location. Great late night snack place next door.

Na

The free breakfast was so easy and nice!

Breakfast served in polystyrene containers

The staff are lovely.

EVERYTHING. I’ve stayed at some pretty terrible places and, oh boy, does this one compete! Hope you like squeaky, rock hard beds, pudding soft pillows, and hear-everything-next-door thin walls. Weak water pressure? Check. Rooms in a separate, unsecured building, with outdoor hallways and tons of blind angles, creating a terrifying experience every time you come or go from the room? Check. Non-smoking rooms that reek of cigarette smoke? Check. This skeevy place was clearly a dingy, rundown, low-quality motel someone poorly and extremely cheaply renoed and then thought they could charge $250 a night for. At least the staff is really lovely and on point, but seriously, stay literally anywhere else.

The location was perfect

The breakfast could have had a larger variety of choices like offering pancakes, waffles and French toast. Also orange juice and milk would have been great

Clean and close to action

Parking is a joke 30.00 a day they should b ashamed for charging that

short walk to Ryman Auditorium and restaurants Valet parking was excellent as well as staff at check in. .

The staff are wonderful… Angel upgraded us to a new suite, and the room was amazing … Valet parking, and parking is so reasonable. 15 minute walk to Broadway.. I would not stay anywhere else

No complaints.. our 3rd stay

How nice everyone was, room was perfect, and even come out to greet you when you pull in

Nothing

Great staff

The floor could have been fresher; bare feet blackened in a few steps.

It was a really good location

I was told on here that parking was 18$ then they told me on site that I had to pay 30$ and when I showed them what booking.com said they just said too bad essentially. And then so I paid 30$ for valet parking just for them to park it 5 feet from where I left it with them. I essentially paid 30$ to have someone drive my car 5 feet and park it for me.. was not happy about that. Then there was noise all through the night the doors were so loud and rattled the room every time someone entered or left their room on my hallway so sleeping was troublesome.

Loved location & breakfast!

Wish we were closer to lobby and we did not need a handicapped accessible room.

The staff is always really friendly. The rooms are nice, you will not find a nice hotel within walking distance to Bridgestone at this price.

I really don’t have anything negative to add.

We liked the downtown experience. We heard no outside noise from our room. Did not run into many people until the lobby. Good and bad I guess. The pizza joint attached was a life saver. Breakfast was interesting but decent.

The parking was not ideal. They only have valet and I was not prepared for that. Meaning I do not carry cash. I felt bad for not tipping the initial guy. The problem was that we like to explore and paying, tipping, to get our car two or three times a day was just unexpected. Just wish I would have known sooner. Bed was terrible.

Breakfast was great! Hot breakfast is always a plus

Staff, location and comfort.

We only booked 2 night's and not more, next time.

location was ok

old, motel-type property. There was an attempt to cover up the old motel look with paint and facade updates but it didn’t do the job

Staff was friendly. Valet worked his ass off. Location was good. Room was clean. Breakfast was good.

Too expensive!!!!! Valet Parking when we arrived was crazy. Too many cars and people and not enough space and just one valet.

pizza place was right next door

staff was not very helpful. one of the room keys did not work even after taking it back to have them fix it. then they charged one room to the card I had on file for the booking and one card that I originally had for the booking but updated months before.

close to broadway street.

soda machine didn’t work.

Bartender and staff

The room was great ! The staff was awesome ! Great location downtown for everything. The breakfast was good also.

The price for the parking could have been better explained on the website .