Lovely hotel, clean rooms and great location in city centre

Booked a double bed room, got two beds separate, when I raised with staff, the solution was to push together. Uncomfortable nights sleep with gap in the middle of beds. Staff at reception unhelpful when I complained and no offer to change rooms to a room with actual double bed like I paid for. Complaint sent to hotel by email and ignored. Very poor from a so called 5* hotel

Nice hotel, great location. Food good quality. Service in Cafe Bar not 5 star - disappointing.

Room was spacious and clean

We waited a long time to place an order in the observatory bar and it was impossible to get staff attention, other tables seated after us ordered before us so we left. We then went to order a taxi and the 2 staff members proceeded to chat to each other and one of them walked off and neither of them acknowledged us or the queue behind us. Staff/service is lacking alot.

Clean ,tidy and everyone employee created when walking past

Nothing

Everything nice modern clean property.

Ordered drinks one price on the website and then another then when you are there.

Almost everything. From helpful staff to location to comfortable room

The elevators get a bit busy at times.

Superb location and a modern, well equipped hotel

Whilst we understand all businesses are impacted with increased costs, one expects comfort and some degree of luxury at Grand Central. However, the room was not merely cool, it was actually cold - and remained that way for the duration of the stay. Can you imagine being so cold that it requires wearing an overcoat over a suit whilst having video calls? I thought perhaps this was just my room but, using i heard other guests complaining about how cold the hotel was and the bedrooms in particular. Whilst the water in the shower was hot, wash hand basin water was cool - too cool for shaving...not sure how this is even possible. One of the complimentary bottles of water at the bedside was opened and partially used. I stop once per week in Belfast, not sure i would use this property again - though i use Europa and Stormont on a regular basis. I thought I would drop a short note to the GM in advance of posting this review. A few weeks later, I have had no response.

Everything - but particularly the staff

Nothing