Breakfast was very good, main reception looked very elegant, breakfast staff were the most helpful and welcoming, ample free parking.

I did pre check in online and still had to wait to get my keycard with people who hadnt checked in yet which took a long time. The reception staff seemed irritated, disorganised and rushed of their feet. The room for price I paid was very average and tired looking. Where the floor was stained, so was the head board, one of my pilliows had a ink stain on the edge and half the ceiling lights didnt work. Hotel didn't let us know about the accessibily issue with the road closure from the roundabout from the a45 which took us a while to figure out that you could go up there if you were going to the hotel which cause quite a bit of stress to our already long journey.

We could park our car outside our room, which was very handy

Our room was really hot and we couldn't turn the heating down, the breakfast was tired and I had to tell a server there was something under a table that he may want to remove. Although we booked 2 nights, we only stayed one and when I went into reception to hand the keys back, I said we were leaving a day early and she just said "OK"

Ease of booking and booking in.

The room absolutely stunk of cannabis. To the extent room service had to spray the carpets, but that smell wasn’t pleasant. We went for our evening meal, came back and the room still stunk to the extent I got a headache. Was told nothing the staff could do as the hotel was booked up when asked to move rooms. The bed linen stunk if it and in the morning so did my clothes. Absolutely awful stink.

The loft 18 restaurant was fab. Huge bed and of course the cellar bar, which also did great food.

Hard bed. But I like a really soft one. So personal preference. The wife loved it

Rooms were very clean, quiet and the beds were acceptable. Lovely view of the golf course and pleasant ambiance in the communal areas, in that it was clean, well maintained and generally very pleasant. Breakfast was good and restaurant service was excellent. Again, the surroundings were well maintained and comfortable with lovely views of the golf course. We didn’t notice the busy road out the front of the hotel but stayed in the room facing the golf course not on the road.

The beds were due for an upgrade in quality.

The hotel was really lovely and everyone was so nice,

There's not much information in the rooms,and the internet wasn't very good on the days we stayed,maybe the pool could have been a tiny bit warmer

Restaurant staff very friendly. Breakfast was adequate, good choice of hot and cold items on offer. Swimming pool and gym area very good.

I didn’t like that I received an email inviting me to make an offer for an upgrade, which I did and it was accepted. I discovered on my final evening that other family members staying at the hotel, who didn’t upgrade, had in fact better equipped room than I did! I brought this up at checkout, receptionist said she’d have to speak to her manager.. who wasn’t there. I subsequently messaged the hotel asking what infact I’d paid extra for. To date I’ve had no response…. Very disappointing.

Nice bar for hanging out in in the evening. Good breakfast.

It was all a bit run down. It’s on the side of a busy A road which you can hear from your room. The room needs a good update and attention to detail. Lightbulbs didn’t work in the lamps, weird switches which meant I could only have an overhead light on to read in bed. My pet hate - the shower tray fills with water when you have a shower as the plug is blocked. It costs more than the premier Inn and is in worse nick!

Not a lot!

Room in a shed for £74 Damp and stained carpet, trucks passing by all night, flight path to Birmingham Airport!

Food and service in 'The Cellars' was very good.

The reception staff need training in customer service, arrived at 14:30 told the room was not ready which was fair because check-in is clearly shown as 15:00, at 15:00 was told the room was still not ready told to wait a further 10 - 15 minutes, at 15:15 told the room was still not ready, reception staff did not offer to find out why the room was not ready, at this point 'Sebastian' (hotel staff) went to see what was happening with the room and returned to the reception and said the room was ready. Reception staff then insisted on full payment for the room plus £50.00 for charging other items to the room. My wife used the pool and was disappointed with the cleanliness of the pool (dirty tiles at the edge of the water).

out side

did not get the room that we booked

Everything appeared to be in order .. nice reception

all was okay

Food ,spa,room,surroundings all excellent ,we originally was staying for one night as a refresher before driving to Cornwall, we were so impressed we booked 2nights on our way bk

Rooms a bit warm(though fans are supplied)

Great location, helpful staff.

One of the buildings is very outdated and we had to switch rooms due to a red spider infestation.

Staff all very friendly and helpful. Hotel clean and tidy.

Breakfast choices were excellent but sadly the cooked breakfast was a little cold.

lovely views nice facilities staff very helpful my son left iPad and earbuds in room on check and the staff kept them for us when we back 🙏

slightly expensive on food and drink

Excellent as always

Although the wifi is good the speed of the internet is poor at times.

Everything , with all the facilities you would want.

Perfect location great breakfast

I stayed in an external chalet type room and the walls are a little thin. The person in the room next door snored like a steam train!!! But the room and everything are really lovely.

Location, price, facilities

Tv channels. Need to be more uptodate with smart tv etc.

covenient for the motorway

Reasonable price, clean, tidy and close to where we were going

Nothing

privacy parking BREAKFAST staff swimming sauna

no fridge but dated

Good clean room, Excellent breakfast

The weather