great location and room facilities

The cleanliness. The bed had stains which wasn't cleaned

The gym was excellent, it had every piece of equipment you could think of. Room was clean and had a kettle with coffee and tea.

There was no body moisturiser and the shower gel hadn’t been refilled or the hand soap.

The room was lovely, really spacious with a big bed and good sized bathroom. It was a bit of a treck from the reception but it added to my steps count! I ate in the bar, a slightly intimidating experience for a solo female traveller as it's very sports oriented and the clientele mostly male, BUT I was made to feel welcome by staff and the sweet potato fries were to die for.

Breakfast was poor - empty dishes resulting in long queues - surely not that difficult for someone to keep an eye on this ?

Children, lots of them, running about in the dining area, dangerous with people carrying hot drinks. Dirty plastic cup left on our room from previous occupant/s.

Nice bed, nice tv lots of channels, clean, staff helpful

Needs air conditioning in the rooms. Little fans dont cut it

Did not eat breakfast. The location is good for me.

The bathroom could have been cleaner

The accessible room, situated near the lift to avoid too much walking, was very clean, comfortable and well equipped.

The number of apologies we received shows that there is room for improvement. I had pre booked breakfast and dinner for 4 people. I mentioned this at reception when I arrived and was informed that we would find vouchers in the room. There was only one voucher for 2 people. When I called down to reception to request another voucher, I was challenged and asked to take the confirmation email to reception. Even though the ‘restaurant’ was designated as a Pub and Grill I hadn’t imagined that it would be so noisy. It was full of people watching the two large TV screens. Even though we had a table as far as possible from the bar, we were unable to have a conversation due to the noisy environment. The food was very good and good value for money. Drinks were expensive. We had to order and pay at the bar. Due to the voucher system we had to order starters, main meals and deserts together. Even though it was early evening we were told, after paying extra for sweet potato chips that they were unavailable.

The spa/ leisure was really nice. Room was comfortable and cosy.

Room service was 20 mins late and came cold. There was arguing at 3am which woke both myself and my partner up, which was not ideal as we had a family event to go to the next morning.