Good location and service

I booked for 2 adults 1 child and their housekeeping did not prepare extra bed or towel and did not include breakfast for child until I asked and they charge for extra bed

Good location

Nothing

Convenient located and the rooms are very big and comfortable

The front desk staff can be even more helpful and friendly… keep up the improvement guys

Central location, walkable to the border to Hong Kong. Spacious after being free upgrade. Staff were friendly and helpful.

Television was small and poor quality. The chair was leaned on one side which was not suitable to sit. Wear and tear could be easily seen in the bathroom.

I've stayed here many times and I'd say it's the best hotel in Shenzhen. Close to the train station and border. Peter who is the head of concierge is amazing. He has been here for many years and always makes our stay wonderful helping with all matters. Brilliant service.

Only negative I would say is the breakfast. The breakfast is mainly for Chinese people as there is very limited variety for foreigners. Even beans and hash brown are not available so please improve breakfasts for us foreigners and the hotel would be perfect.

Location is fantastic. Centrally located, nearby subway, station & street food hub. Staff behavior is good & helpful.

This is very old property and renovation is must. First in name of upgrade they provide me worst corner room, which was very dirty, dirty carpets, bed in wrong position, etc. How can you allot this type of room to any guest. but next day when I complained then I got room change and upgrade in another room. Also no one can understand little English except one helpful person who was at counter and help me to change my room. We choose International chain to get some in-house or in room dining with some international food option and some person can know English but it was not.

Everything was really good,from reception to checkout..everything went smoothly.staff at reception was really helpful for guiding us and arranging cabs for local transport.Lynn was very helpful. breakfast spread was good ,had options for vegetarian too.Close to Luoho port and situated in happening area of town.will definitely recommend

El lugar, increíble. Cerca de todo. La piscina la disfrute todos los días.

Al hacer el chequeo de ingreso, mostré mi reserva de Booking. Me pidieron una garantía de 10.000 yuan. Al instante ví que la garantía la habían cobrado. Me dijeron que no me preocupe. Me había hospedado en un hotel muy seguro y confiable ( eso me dijeron el recepcionista también ). A los 9 días que ya fui hacer la salida a las 10 am porque mi tren a Guangzhou salía a las 2.15 pm. Me dan mi cuenta y yo espero que me den el vuelto. Sorpresa la mía. Me exigieron el pago y que la garantía confíe en ellos que en 72 horas estaría en mi cuenta. Lo que les decía que no era posible porque lo debían hacer con mi tarjeta la devolución o retorno de los 10.000 yuanes o 1380 dólares. Ya cobrados y que nunca lo debieron hacer. A parte de no haberlo devuelto. Han pasado ya 5 días. Ecuador me cobra el 5 % de salida de capital, más comisión de Booking, más comisión de la tarjeta y no se que más. Estoy hospedado desde el mismo 7 de abril ahora en el mismo cadena del crown plaza. Aquí solo me pidieron de garantía en efectivo 100 dólares y el pago adelantado del hotel. Lo que hice de inmediato. No entiendo como se permitieron abusar, cobrar la garantía, cobrar el hospedaje, pedir que confíe en ellos. El 14 de abril ya salgo de el hotel. Solo espero ( aunque lo dudo ) que cumplan y me devuelvan lo que se cobraron indebidamente.

Hosts like Helen and Celine were great and helpful. They are amazing and the hotel stay is amazing. Very easy and also English friendly

The room is very pleasant, clean and luxurious. The staff is exceptionally kind and very helpful. In particular a lady named Natalie who helped me personally in several points and always with a smile

The hotel bar/restaurant should be open for hotel guests even late at night. At 23:00 they no longer serves food.

It was fantastic and so good quality for the price Very good staff specially with Ben show welcome us and help us to plan our visit in Shenzhen with very good advices. We strongly recommend this hotel and will come back next time

Het hotel ligt in een gebied dat ik nog niet eerder kende in Shenzhen. Op loopafstand veel winkels en restaurants. De kamer was net ruim genoeg en luxe ingericht

Eigenlijk niets. Niet alle personeelsleden spreken Engels, maar eentje iig wel.

14楼打扫卫生的阿姨很热情

点外卖很麻烦 我下楼拿了三次

Convenient location, helpful staff. Oded was very helpful! Large room size!

Decor a little dated, but otherwise still nice.

工作人员挺好的

还可以

Staff was helpful and check in was smooth.

I don’t make reviews often but the very warm welcome, facilities and the attentiveness of staff were outstanding. Of particular note was Peter who looked after us extremely well. Indoor swimming pool was a blessing especially this time of the year where most hotels have outdoor pools that are closed.

Everything was either excellent or very good.

Convenient location

Convenient location close to subway station

The hotel is a little bit old

接待員及行李生的服務；包括接待處的Tina及Peter. 房間也很寬敞舒適、設備齊全。

沒有

前台同事羅玉娜小姐服務態度殷勤

Nil

Vlakbij metrostation Guomao van lijn 1, ideale locatie, goede bereikbaarheid van Luohu. Met taxi en openbaar vervoer goed bereikbaar in centrum. Personeel is zeer vriendelijk en behulpzaam. Serviceniveau erg hoog. Ontbijt uitgebreid zowel westers als oosters ontbijt. Ruime zitgelegenheid voor ontbijt, tussen 8 en 9 wel erg druk. Bedden zeer comfortabel, op advies een kamer op etage 5 voor bubbelbad genomen, als zeer goed ervaren. Wij zullen bij volgende reis dit hotel weer boeken maar dan een grotere kamer of suite.

Hotel is enigszins verouderd en beetje gedateerd, maar alles wel netjes

The location is near from many intereted place. Room is clean. Catherine at the front desk is so helpful, she helps me with the air purifier, help me to courier the package and many other things. I was really make her busy 😀 but she is happily do it.

Nothing

Did not get the room that we have booked. Rooms are not soundproof.

Staff is very friendly

Nil

Staff at the front desk katherine was fabulous.. it was my first trip to China, and she made it so easy for me. Thank you, Katherine, for your help and support.

Nothing

It is a very nice hotel, and I always stay here when I visit Shenzhen. Located in the center of the Luohu district, it is very close to the metro station, restaurants, and commercial areas. The quality of service is good. I want to offer particular thanks to the manager at the front desk, Mr. Peter Wu, for his help. Also, thanks to Eason at the front desk for his assistance

The location is quite convenient, the staff is friendly.

The standard room is very small, the furnishings are dated and worn. The room doesn’t look like the one described in the booking site.

TV is too too small and why installed location not front of bed tail. We have neck painful after watching TV after some time. This is very bad experience even those other amenities is fairly good. Lastly I don’t get any SPA coupons …..