Obviously the main reason for coming here is to go to the Bali Zoo, it is literally right next door. Outside of that, there really isn’t too much else around the hotel. The rooms were very spacious, clean and comfortable and on-site facilities were also good. The staff were friendly and helpful as well.

The beds and pillows are a little firm for my liking and the sound proofing isn’t great… unfortunately could hear noisy neighbours above throughout the night. Still a comfortable stay 😊

the privacy

Beautiful Villas and the staff with exceptional.

The location is beautiful but was not convenient to getting around - with very few restaurants to choose from. It would have been passable with location had they offered a shuttle bus to and from Ubud as being charged $20 Australian one way was very expensive compared to other resorts. The restaurant food was also below par for what the resort was charging.

- location is pretty good - jungle view with morning birds’ songs - size of pool is good enough - villa privacy - spacious bathroom - panoramic windows with clear glass - very friendly staff - very professional stuff in SPA - very good location of SPA - sauna

- old and damaged stuff, everything need renovation - dirty, “yellow”, stinky towels, bed linen, gowns - unaffordable smells from all textiles - wet pillows - mattresses on deck chairs beside the pool full of rain water with mold and ants’ nestles under it - dirty coffee cups and plates, no coffee machine which supposed to be in villa and mentioned in booking - pool needs clean from mold - lack of food in breakfast, some food finished before end of breakfast time (no refill), poor variety, edible but not delicious - dinner prices unfair, some positions unavailable - half of electrical switches doesn’t work - all surfaces: floors, tables, etc with a sticky grey settling - windows don’t close tightly, certainly plenty insects and lizards inside the villa Definitely it’s 3* stars resort not 5*. It was our 2nd visit. 6 years ago Sanctoo truly was luxurious place with crystal clean villas, perfect facilities, super nice minibar, fluffy fresh towels, etc. Unfortunately right now Sanctoo is a miserable failed place which seems can’t recover after the lockdown.

. Family friendly . Provide unlimited access to the zoo . Comfortable . Super helpful & friendly staff

Can be improve: . Variety menus for breakfast . In the bathroom, need more hanger for clothes/ towels + amenities like bubble bath/ bath boom (kids would love it) . Entrace way to the hotel. When I was there, the entrace (road) in front of hotel were packed with sack of sands

Clean, private swimming pool, and the location inside Bali Zoo and near to all attractions

Food price was high

Everything

Breakfast menu not having alot of options