very pleasant location and friendly staff

clean & tidy

overall is Good

Staffs were super friendly Nasir and everyone they looked after me very well

I would say Room was tiny but to be honest looking at the price and the way staffs looked after me was amazing

The hotel was quite close to Masjid al Haraam, the last few steps required going through a slope uphill but was manageable for my family. Infact, after prayer times, a golf vehicle was available on request to help us go uphill, which was very helpful. Hot and cold drinking water was available on every floor, tea and coffee maker was provided free of charge in the lobby. The staff was very helpful. Yasir, Muhammad and Muhammad (2nd) were very cooperative.

location

room size

great accommodative staff. quick to respond on whatsapp. price is competitive considering sky high rates near by.

Clean, complimentary tea and water

- seems near Haram but its at Height, u need to walk. (Golf car available to pick up, sometime not) - room small - not standard accessories - rate was high as compared to location and building

The room is clean but small

The bed size is shorter than the usual size, if you are above 170 cm, the bed will not be comfy for you

Friendly and supportive staff

No hot water. Location access and climb required to reach the location.

The location. Need to hiking up the hiills. Our leg very painful

Staff are very friendly. Location is very close to the Haram. Staff were very helpful in transporting using a golf cart up the steep slope

Rooms are very small. Slow internet. Bathroom is tiny

Rooms are small, good for people who traveling alone. very friendly stuffs and close to Haram.

Property is on hill, challenging for old people, location is tricky and make sure you tell your taxi driver the address of Al Thuraya Hotel which is front of this hotel. Not good for family.

friendly staff and free flow water

the cleanliness is extremely poor

Excellent hotel with fabulous staff and near to the haram. Highly recommended for families in budget price.

there is nothing to like

over all approach of property is really tough and top of hill , really hard to move out from hotel repeatedly . Room assigned to me ,it was not room , actually it was cave ,there is no window or glass to see out side situation once you inter in room feel like in cave closed from all around and they put current in one wall to show you there is window while it was fraud to dodge you …