Thankyou for everything

Longer stay please

I’m writing this reflecting on a weekend away with utter astonishment. I have stayed in lots of different types of accommodation all over the world good and bad, but this is by some distance the worst accommodation I have ever experienced.

First, the accommodation is not at the location indicated on the listing/map, its about half a mile further away from Dartmouth at Norton Park. Other accommodation providers at Norton Park have manged to accurately identify their location. However, “Travel Marvel” have positioned their location in close proximity to a supermarket and regular bus route. Whereas Norton Park is outside the town. That matters because you can’t walk to Dartmouth from here, there’s no pavements which makes it VERY DANGEROUS. There is a bus, 92 - Totnes to Dartmouth but it comes very infrequently – like every 2 hours. No information is provided on this in the accommodation. Second the quality of the accommodation is dreadful. None of the photos in the listing are reflective of the accommodation we stayed in. Its damp, it smells, it’s dirty. There was no toilet roll (would have come in handy at the end of a 4 hour drive!), none of the appliances worked, there were someone else's clothes in the wardrobe and no linen on the main bed. The accommodation was listed as sleeps 3 adults but the single “bed” had a bed stead that was shorter than the mattress. There was a welcome pack that included very random stuff like a powdered Isotonic drink and some out of date Naan Bread – no milk or useful things like that. I don’t know if the accommodation is run by a rank amateur or a scam artist but DO NOT COME TO THIS ACCOMODATION.

The location, the view.

I booked a flat with one double bed and two singles, but I was given a chalet with one double bed and a settee that wasn't even a sofa bed. I also booked a flat with a private pool, there was no pool. The staff were rude when I complained. They don't seem to have any idea of the meaning of the word truth. They did finally give us a second chalet as well, but I was still down a bed and missing a pool. The bed clothes hadn't been dried properly and had been put back on the beds damp. One was ripped. We were then accused of ripping the sheet. They came into the chalet while we were out without asking our permission. Without doubt the worst holiday experience of my life.

Good relaxing stay Excellent friendly helpful hosts Generous hampers Hosts gave 101 %plenty of outdoor and indoor space Beautiful setting

Everything good Thankyou so much

Smashing serene blissful retreat good culinary adventure

peaceful generous hosts

The location is pleasant, very quiet and peaceful. The hosts were friendly and communication prior to arrival was excellent. Everything was provided, even a couple of sachets of dog food for our four legged family member. It was light and airy. There is a dog walking area on site where bins are provided.

I booked this based on previous reviews, pictures and price, and was very surprised to discover that a 10 star review had been submitted in my name without my knowledge or consent within half-an-hour of vacating. I did contact Booking.com about this. It appears Booking.com are aware of these fake reviews and I am surprised they allow this to continue. Note, the photographs shown are not of the accommodation you will be staying in. The fake reviews and photographs really amount to mis-selling, so be advised. The cabin is really tired and in real need of some serious TLC. The shower leaks and there are tiles coming away from the wall. A flag pinned to the ceiling in the bedroom barely conceals the water damage to the ceiling. Electricity is not included in the price and has to be paid for via a meter so make sure you have some pound coins to hand. There was no mention of this prior to arrival. The bed is a back-breaker, extremely soft mattress with a hollow in the middle. The bottom line is, would we stay again and the answer would be a resounding NO! If for no other reason than the false advertising and awful nights sleep we both endured.

blissful

relaxing

good variety home from home cosy warm

All good our second home