Food was good

Staff was terrible and indifferent. From checking in to answering concerns. Room was dirty. I have pictures. A blind fell on my head as I was trying to close it to go to bed at 2300. Called the front desk three times to fix. No one showed up. Finally went to bed at 0100. Single female in a ground room floor left me exposed to anyone that walked by. Went to the lobby in the morning to address it. Manager stated that they didn’t know. Had me fill out an incident report. Overall they didn’t give a shit. Thank God I didn’t have a concussion and laid on the floor until my sister woke up the next morning. That was fixed. Later that day returned to room. No towels after they cleaned the room. Called six times and after an hour and a half I lost my shit. They came to deliver towels. Went to dinner off the compound. Was quoted $53 round trip by the taxi booth in the lobby. Gave the driver $60 on the first leg. When we returned to the lobby the driver stated that it was $73 round trip. The person who arranged the ride insisted that that is what he quoted me. Complete lie. My sister was there as a witness for the first quote. Terrible that for a 30 minute ride one way that your hotel would charge $146. I take Uber and have never paid that much for a single ride and then tried to fleece us on top of that. We didn’t have enough cash for the extra charge so my sister had to use an ATM in the lobby that charged $15 just to use it. Where we were located there was a loud noise that would come on randomly very loud. Think national disaster siren. Not sure what it was but it kept me up. Then woke me up at 0500. The beds were like a plank of wood. Prison bunks are probably more comfortable. This is the worst place I have ever stayed in. I wouldn’t stay here if they paid me.

Choice of space, including private beach at one of shared resorts, and restaurants meant you couldn’t get bored!

Some of staff quite clumsy/inexperienced in how they handled issues including an incident with my daughter travelling alone in a taxi who wasn’t allowed into the resort for half an hour!

Smaller resort, great and hardworking staff and lots of options for food and to use amenities of other three resorts

Transportation back to the airport was scheduled way too early. We spent 4.5 hours waiting for our flight.

The tub on the roof, the restaurants

You can’t order alcohol from the room which has never happened to me. As much as customers pay it should be allowed

- Spa had the best massage

- ordered room service the last day as our transportation for airport left before breakfast and there was a mini rock in my pancakes

The staff was warm and welcoming

Aside from the staff, everything else was well below par. For an all inclusive luxury type resort this was far from luxurious. The grounds were very old and are in need of a definite refresh. The room was significantly dated, the TV in our room was tiny and you could only see if from the bed. The food at the buffet looked like left overs from a week ago and the bugs were present immediately stepping out of the taxi. We checked in on Sunday May 28th at 730pm and checked out Monday the 29th by 12pm noon even thought we had already paid in full.

the fact that they had almost everything inside the property so I didn’t have to go outside for medicine or to buy souvenirs. the property was pretty clean and trolleys were always available to move around.

the staff in the lobby want really helpful. I didn’t get my welcome drinks, there was no valet parking service (at least the didn’t offer any). They had communication problems which cost me some time but most of all I felt like they treated me differently because I’m Mexican. Every time I talk to anyone in Spanish, their faces changed and I felt like they treated me differently because of it. so much so that I started using French or English in order to get the same treatment that other foreigners got. I was born in Mexico but I grew up in Canada and this was my first time visiting my homeland and it’s such a shame that I didn’t feel very welcomed.

the property was beautiful, can use some updating, great staff, wonderful/well organized, attentive staff, bars, restaurants and a la carte, all excellent.

I didn’t like the very “intense”mildew smell in our room, old and a bit outdated. Time for an upgrade and perhaps as well, more training for the room service staff, not always consistent with cleaning and or stocking tea/coffee service.