My sons really enjoyed our stay. The breakfast was awesome. The facilities were well cared for and clean. The beds and pillows were awesome. Staff took really good care of us.

Airport shuttle driver was very unsafe and took 40 mints waiting time, staff welcomed us very nice and professional. During our first morning during breakfast time a guy approached table by table very unprofessional asking each of us if we paid for the service ir not ( that was very uncomfortable) . Other than that , the place is well located & the price was very reasonable.

Check in was fast and friendly. Room was clean and bed was comfy. The pillows were subpar. The TV said check signal on every channel, so i was u able to watch anything. The shower was slow to drain and the water took at least 20 minutes to heat up.

the condition of the dresser and night stands were very worn doors were broken and not closing! The parking provided was across the street. I had to return to the front desk twice to get the proper instructions on what floor to park!

unfriendly front desk

Nice hotel, clean rooms, bar is nice with great happy hour specials.

Was only there for a night on a stop over . Beds are comfortable , clean , staff friendly . Shuttle to airport offered only every hour . Ok for a night stay but would not book to stay a few nights. Carpet in rooms need a update , hotel per si might need a touch up

It was alright. Comfortable bed. Convenient location. Above average customer service. I just didn't like that my tub kept clogging up, even after they unclogged it twice.

We checked in on 11/13 , after showering I closed the bathroom door and found it covered in Vomit! We called the front desk twice each call 30-35 mins. apart ; no one came to clean it up. The following morning when we attempted to reach the General Manager another young man impersonated him and told us that the room had been cleaned. When we arrived back at the Hotel Thursday night we found that the bed had not been made, there were no clean towels, and the Vomit was still on the door! We went to the lobby and were able to speak with the GM, his solution was to give us a different room and offer a free stay from Friday evening to Saturday at 11. This afternoon we returned after running errands to find we’re locked out ! The GM reneged and canceled/ closed our reservation! This was by far THE WORST experience We’ve ever had I will NOT stay at a Double Tree again.

The shuttle took an hour and a half to come, after three phone calls. We paid our tab after eating at bar, and they charged us again, by deducting from deposit. We asked for a trash can with a liner...I went down to ask again, never got it. We asked for towels, did not get them until my Husband went downstairs. No apologies, no call from Manager (whom they said would call me after being charged twice, and no offer of compensation, for the bad service..i.e. breakfast, NOTHING. Im disappointed.

Very clean and overall nice hotel very nice staff..

Waited over an hour for the airpirt shuttle. Driver kept calling saying he was " on the way". After over an hour called hotel. They sent anothsr shuttle and apologized. The bed was comfortable and cookies upon arrival were nice. After a 6 hour flight it was awful waiting so long for the shuttle though.

I had to change rooms 3 times to get hot water and appropriate air. In the 3rd room the shower handle on the door fell off. The remote controls were extremely dirty in 2 rooms. Random strands of hair. Overall poor experience and would not recommend!

Room could’ve been a little cleaner. The toilet was noisey for the most part all night, it also didn’t flush well. The bath tub also didn’t drain well. Staff was friendly!

Great convenient location and friendly staff. I will definitely put this hotel on my first choice list whenever I am in down.

Terrible customer service. Called from airport for shuttle and manager said it was coming. Waited for 30 minutes. Called again and I was on hold for 20 minutes before manager picked up. Said he was busy and shuttle service was an outside company. Horrible answer. Horrible. Not my problem. Ended up waiting an hour and to walk ten minutes with bags to get an Uber. 5 minutes later after a $35 uber ride i got to hotel and complained to manager and asked for reimbursement of Uber ride or free night. Got no for both. I was angry and got no help from management in hotel. Totally unfair

Advertised as high level floor, got a second level floor. Room right above the entrance to the hotel, sliding doors open and close 24/7 you can feel and hear all day all night! Let receptionist know she rudely said it’s not showing on her end and I’d need to contact Hotels.com about it, I did they said it showed on their end supposed to be a high level floor, Hotels.com said they conntacted the Doubletree staff and spoke to representative J, they said it was sold out and didn’t have what I booked and paid for available. Also said they would send a follow-up email never got one from either company! Also said they would have a trash can brought up immediately, never got one the four nights and five days I was there! No trash can in the room or the bathroom, the texting service they offer no one responds for hours, I had to leave my trash in bags I got from stores. It smells funky, dirty stained carpets. Photo of the rooms view and the entrance with the sliding doors below.

Besides parking everything was good. Parking was across the street and we can only park in level 1,6,or7 . We were here on vacation so coming back later.allcloser parking was taken.so we had to park up on level 7.The elevator was out of service so we had to go down stairway late with bags with a 3 year old.It was scary dark for us girls.

It smelled clean and the beds were very comfy. I would just suggest having smart tvs - no one watches cable anymore - and I could have connected the tv to my phone.

Only one person at check in desk for a line. I have reserved 3 rooms, could not get together on one floor. Toilet was not flushing properly. No body wash and waited to take shower. No iron was in room. Unexpected car parking charges for $27 night which was cross the street from the hotel. Next day forgot to leave towels in room after cleaning. Upon check out asked for receipt, attendant said 3rd party will send you receipt where you have booked the trip.

It was a nice clean big room

If you intend on going to any of the theme parks, this is the hotel for you! Less than 10 minutes from LAX, 20 minutes from Disneyland, and it even shares the property space with MATTEL (company that makes toys!). Don’t expect an early check-in because they seem to be booked & busy. Parking was great, except later in the evening. As I emphasize, booked & busy! I was able to ship a package there that I needed during my stay. All in all, I enjoyed my stay!! I will definitely keep this location in my mind for my next visit.

I read reviews prior to booking and wrote off the negative reviews as people just being high maintenance. Make no mistake, this is one of the worst mid-range hotels I have stayed at in recent times. What made it worse is that the problems are so endemic to the guest experience that there was a permanent gray cloud. Guests were upset and the employees so uncaring and apathetic that it wasn't even worth trying to get issues resolved. My room was so dated that when I sat on the bed, the mattress sank in the middle. None of the toiletries in the shower were refilled, empty when I arrived and never refilled throughout my stay. When I asked the front desk if they could make a note for housekeeping, she just handed.l me the full size commercial refill bottles from under the desk. Guess I wasn't the first to ask? I paid extra for breakfast. Burnt tasting coffee and the apples were brown and wrinkled. Come on....how long does it take an apple to look that way? Months. I only had breakfast there the first morning, a total waste of money. There were so many issues, it's hard to list them all out. When I told one of my ex-Mattel colleagues this is where I was staying, she said "are you crazy? That place is known as Double Dump". Now I know.

It was the customer service was very poor the experience was not what i usually get at doubletree wont ever stay at this hotel again

It was horrible. The first room Smelled like urine. No parking. Air conditioner was faulty. Not enough essentials offered.

I thought it was lovely.not sure what's with the bad reviews. Very relaxing good coffee available in the restaurant early.my only complaint is that the shuttle was not there.

The restroom was broken the blankets were not clean, and front desk made me feel unwelcome.

The hotel had problems with the fire alarm every night/ early morning during our 9 night stay It was upsetting that it went off at midnight and sometimes 3-4 am Other than that, we enjoyed our stay

Very clean and near to the airport.

Good!

The guy at front desk was very rude. And seemed like my questions and presence was a nuisance. Cut me very short and would not give cookie when asked.

This is one of my worst experiences ever staying at hotels specially with this high rate per night which we expect different treatment 3 stars or above at least. In this case if I can give it less than 1 star I will confidently give it. Both of the front desk ladies are very rude and unprofessional specially “Pyton”. We were treated very badly and we were not comfortable at all. The 7th floor was smelling like animal shelters. The room as well smells bad and there were not enough towels.