Loved that we didn’t have to go outside to get to Roger’s Place. Lots of options for food. A little out dated but very clean.

The convenience of the location to Roger’s Place was pretty much the only pro. The hotel’s limited parking meant we were sent to the Bell Tower parkade which had a terrible QR code payment system which had to be rescanned before 6am the next morning (brutal). Our room had an adjoining door and the guests next door had a room full of people partying until 3:00am on a Thursday night. We could also hear every time they flushed the toilet! The room itself was average. The parking and noise issues with the rooms would prevent me from booking here again.

They were an hour late getting us into our room, room smelled badly of body odour

We needed a comfortable stay for 1 Night to attend a show and it fulfill all our requirments.

The hotel is not very accessible to check in as parking is limited to a few spots just in front of the hotel. Parking was good except our friend who also stayed at the hotel got a ticket even though the parking was included. They didn't take her license plate # so she got a ticket. Our room didn't get cleaned as they said there was a door hanger on the bed that we were suppose to put out but there wasn't one. Thought there might be a little price adjustment but not! Almost think a good way to get out of cleaning?? There was a concert on at Roger's Place and the hotel was booked up. After the concert, the line up for the elevator was out the main entrance and took about 1/2 hour or more to get to our room. They only had 2 elevators working out of 3 and had closed the stairway going up. 26 floors and two elevators is not ideal. If staying here be prepared for few headaches with concerts/sporting events going on.

The parkade elevator was broken, so upon parking we had to walk up the service stairs into the building with our bags. Once we checked in the line up to the elevators was incredibly long so we asked staff where the stairs were. We were informed that there are no public staircase as we will need to wait for the elevator. Waited approx 10 min to get up to our room and another 5-7 min to get back down. When we returned for the evening the line up to access the elevators was out the lobby door into the sidewalk. Once again no one was able to use stqircae as it was “only for emergencies” it was at least a 30 minute wait to get into the elevator back into our room. All while the lobby was packed with patrons trying to get into their room. Was very anxiety provoking and stressful, not to mention a safety hazard. while the staff was very kind and did their best, it’s very disappointing that guests were waiting for so long for on access their rooms with no other option but the elevators, and one was out of order. I’ve stayed at the sandman many times and enjoyed it, but it’s very unlikely I will book again after this trip.

This was nice hotel, convenient to a lot of things. The restaurant, Chop, was VERY good. We were there to go to the hockey game and it was sooooooo nice to be able to use the closed in over the road crosswalks to go straight from the hotel to the arena without having to be outside in the cold!

Check in is always fast and efficient. Rooms are clean and comfortable. I love the easy access to Roger’s Pace for events. Will definitely stay again.

Good hotel price point for attending events at Rogers Arena. Lots of restaurants very close by. We stayed on the 22 floor and could hear sirens at all hours of the night. Would definitely say here again.

everything was good , elevator was down to one of 3 so was a bit slow coming and going , enjoyed our stay , I would give a 5th star but when hotels don't have bathroom fans they dont get my 5th star ;)

Very nice, spacious room. Comfortable beds with nice amenities. 5min walking to Rogers Arena. Parking is expensive- $28 per night. Check-in was disappointing: they were quick, but did not provide any details about checkout time, pool location, etc. We then spent 15min to get an elevator to our room, as there was a massive lineup for elevators.

great hotel and great staff, central location

Easy check in. Friendly staff. Very clean

Customer service was outstanding

Took my Dad to a hockey game. Room was really comfortable and quiet. I will stay here again great location.

Yes our stay was amazing, we felt safe with all the security on site as well as very clean and comfortable. Very convenient that it was walking distance to Rogers.

Amazing view from the exercise room and clean and spacious rooms and lobby.

Great check in service and the room is clean and comfortable. The indoor pedestrian to Roger’s place is worth staying at the Sandman hotel.

Creamer was expired and curdled in my coffee. Desk chair in the room was horrible. Felt like it could have been broken or just used for too long. Curtains had a huge water stain. Internet cut out in the one morning for a couple of hours.

Clean, quiet, comfortable. Thanks.

Enjoyed my stay for two nights in downtown Edmonton at the Sandman Signature. The room was very clean and comfortable, access to skywalks (didn't need them in September, but good to know for winter!), would definitely stay there again!

Has a nice hot tub and convenient to Roger’s Place

Good location , great staff. The room we stayed in was grubby, and desk and baseboards were dusty. Coffee supplied did not fit in the coffee machine.

The hotel is pretty old and it shows, except for the renovation of the hotel lobby, the room I stayed in is not in the best condition. I put a sign on the door for 2 days for housekeeping but the room was never tidied up, and strangely, a housekeeper knocked on my door on the day that I checked out, I wondered what she wanted. There is only one restaurant in the hotel. I will not stay in this hotel again, there are other choice in the area

It was good

Excellent location.

Dirty room and bums everywhere outside

It was perfectly adequate.

Wonderful stay. Great staff. Had to change the key cards 9 times in 2 days which was a bit ridiculous but otherwise fantastic stay with very comfortable bed and pillows.

Very convenient for access to Roger’s and places to eat. Quiet considering downtown location. Room was just what we needed for the night and staff on check in and out were very friendly.

Great stay, right across the street from Ice District, only opportunity I would say is the Price of Parking other than that great experience

I liked that the hotel is close to Rogers Arena for any events that takes place, the stores were close by, and I liked the underground parking.