For the price, it is an okay place. I would probably not Go back to it. Overall, the staff are friendly and welcoming.

We had a great time staying here. The Staff was great. The hotel rooms are not the newest but we didn't hangout in the room much. The food is average but there are places to eat in walking distance. The view from the hotel to the beach is amazing.

Rooms need to be remodeled and food quality needs improvements.

All of the staff were amazing! They made our stay memorable! Thank you so much for being the greatest host and our family had the loveliest time!

Good

The interior common areas were outdated and had noticeably worn-out furniture. The nightly show was just okay at best. At night, the main bar only had one bartender so it was hard to get a drink. The pools were okay and the pool bar drinks were good. The beach and the proximity to things is the reason to stay at this resort. The buffets offered exactly the same choices everyday and they always had an excuse for not getting you a table at one of the three actual restaurants. I guess overall you get what you pay for.

Property was great. They had a 24/7 snack bar with great grab and go food. At buffet & Italian restaurant, Some of the food was great, some was average. What I didn’t like was that, We were a party of 6 adults 1 child & we were not able to be seated together at every meal even though there were empty tables. It was a family trip, so we would have loved to share meals together.

We loved the location

Staff very kind, super clean location. Easy check in and out. After check out we keep our privileges of having drinks and food while we waited for our airport transportation. One of the elevators didn’t work the entire time we stayed. En general good place to stay, very well located (in front of a Soriana, a hospital and a shopping Mall) and the night shows very likable!

The staff was amazing, friendly and always greeted us while passing. Some areas inside where too hot to sit and enjoy the atmosphere.

There was a lot of cockroaches in the villa we stayed, Our air conditioning failed, they cut off the water in the toilets,Thank God everything was fixed but it was a lot of trouble, Apart from that the staff was very friendly.

This was my first time ever visiting Cancun and I was extremely disappointed! I try to keep an open mind when visiting new places, but I just couldn't here.The food was terrible here.The pancakes were very thick and not cooked through, the bacon didn’t even taste like real bacon, the cheeseburger was mushy and didn’t taste like real beef. Luckily, we were able to get help and order Dominos pizza to at least be able to eat during this trip. We ate at the Italian restaurant the first night for dinner (no reservation required) but he food there was terrible as well. We tried to eat there again Saturday night and get plain pasta with garlic or butter sauce but when we arrived, we were told we needed a reservation (We were only told that the Mexican Restaurant and Seafood restaurant required reservations by Miguel when we first arrived) so we were turned away. We were able to acquire a reservation for Mexico Lindo on the last night and surprisingly the food there and the service was great! Our room was only serviced on the second day, but it seems as though only the beds were made. The floors were not swept or mopped; the mini bar was not restocked.The beds were uncomfortable, and the pillows were thin and flat, It was very warm in our building,water in the shower would just go cold and shut off.Work was going on outside the hotel and was being done at midnight in our building and it was loud.It took me a while to save up money for this trip and I feel it was wasted.

Quiet

I have stayed in Cancun many times and I like to try a new resort each time. Occidental Tucancún has topped it for the worst! I tend to be more open minded while on vacation but it was even hard to do so with this resort! I went with a group of 5 girls to celebrate a 40th birthday and the resort was a disaster! The view was great! Ocean is right there with beautiful blue water! We eventually made the best out of it but we will never go back to occidental tuncun again. I truly hope this review will help someone bc I thought I did my research and clearly I missed something during that! No ac through the property Buffett was small and not a good selection Stayed at an ALL INCLUSIVE & ordered Dominoes. No ac in restaurants Bacon was not “real bacon” more like a wild hog Bartenders were so nice and drinks were always on point Ac in room would not go past 77°. Maintenance said that is normal! Showering? Water will turn off a few times. Toilet stopped flushing. Called maintenance 3 times! Room cleaning service will only give you 1 towel per 3 people in a room. Mini fridge was stocked stocked less and less each day. Bedding was below average. Hard beds. 2 long thin pillows. Rooms are not swept and mopped daily. Prepare for sand to be all over the floor. Trying to sleep? You will hear people yelling and screaming at each other all night! They have 3 restaurants to make reservations at: seafood, Italian and Mexican. Mexican was the best and treated us with respect.

I don’t like because they close the pool and the access to the beach to early

Way overpriced for the lousy food, they close the pool and bars to early, the one show not that great. I travel a lot and this has to be the worst place I’ve been. The beach was great. Most staff very nice. Don’t leave your sandals on the beach to walk, mine got stolen.

Had a great time here! If you want decent food for cheap this is the place. All hotels in Cancun seem to be similar for food with the all inclusive so for the price it’s just right. Bell guys are awesome! They are very sweet and helpful.

I stayed in this hotel 6 nights and everything in the hotel was good but just the food was almost the same every day and the staff was nice and I saw them working hard keeping this property nice and clean every day. I enjoyed my stay overall.

The resort was beautiful and the staff was very nice and helpful

The staff was very professional....the property was very clean....the only improvement would be the main dining...we had same basic menu everyday The specialty restaurant -seafood was excellent Overall I had a great time.....very nice resort

My family and I had a great time at this resort. We loved the dining options as well as the food. Our room was very clean and cold AC. The staff was very friendly and helpful, we also enjoyed the daily activities at the pool and the entertainment in the evening was enjoyable. A great family vacation.

property need a little more TLC. most of staff were not so great. Time share staff too aggressive and not courteous. one thing great about this place was the shows they have at the auditorium. Would not stay at this place again!.

Everything was good

Lots of pools to pick from with several opportunities to get drinks. Also lots of good food choices served buffet style.

It was a great experienced staying at Occidental Tucancún I highly recommend this hotel .

Everyone had excellent service

Received a view , starring at a wall from the balcony. Went to front desk and then gave us another room the last floor on top and last room facing construction. No hot water

good

Evethring was very organize, and preventing any disaster (hurricane beryl), feel comfortable and safe, thanks to all employees. Specially Carmen...she's the waitress..

The resort was small which we liked. We were there during the end of a tropical storm so there was a lot of rain forcing us all inside. The hotel did the best they could keeping everything dry. The staff made attempts at inside entertainment. The bartenders and waiters were all great. Now the bad. I was not expecting the food to be very good based on other reviews and I did find it bland and very repetitive. The the worst part was that towards the end of the trip, several of us began to have GI issues. That continued even after we were home and one of our group had to go to the doctor. It turns out she had ecoli and cyclospora. It has been 3 weeks and some of us are stilll not fully recovered. Also, although they advertise beach volleyball, which we love to play, the net was broken and they finally just took it down. Based on the food, sanitation of something (most likely food) and lack of beach volleyball, we would not return to this resort.

Very nice

Our experience at this hotel was profoundly disappointing, to the extent that it barely warrants a detailed account. The food frequently lacked freshness, and the service staff exhibited consistently poor attitudes. The air conditioning was inadequate throughout the entire facility. Furthermore, the lack of hygiene was evident.