Wonderful friendly and helpful staff. My room was comfortable, clean with a lovely view overlooking the Caribbean sea. Entertainment diringvthe day and the evening was professional and fun. The only area i did feel good improve was the range of fodds at the buffet restaurant.

The staff was amazing, friendly and always greeted us while passing. Some areas inside where too hot to sit and enjoy the atmosphere.

There was a lot of cockroaches in the villa we stayed, Our air conditioning failed, they cut off the water in the toilets,Thank God everything was fixed but it was a lot of trouble, Apart from that the staff was very friendly.

Quiet

This was my first time ever visiting Cancun and I was extremely disappointed! I try to keep an open mind when visiting new places, but I just couldn't here.The food was terrible here.The pancakes were very thick and not cooked through, the bacon didn’t even taste like real bacon, the cheeseburger was mushy and didn’t taste like real beef. Luckily, we were able to get help and order Dominos pizza to at least be able to eat during this trip. We ate at the Italian restaurant the first night for dinner (no reservation required) but he food there was terrible as well. We tried to eat there again Saturday night and get plain pasta with garlic or butter sauce but when we arrived, we were told we needed a reservation (We were only told that the Mexican Restaurant and Seafood restaurant required reservations by Miguel when we first arrived) so we were turned away. We were able to acquire a reservation for Mexico Lindo on the last night and surprisingly the food there and the service was great! Our room was only serviced on the second day, but it seems as though only the beds were made. The floors were not swept or mopped; the mini bar was not restocked.The beds were uncomfortable, and the pillows were thin and flat, It was very warm in our building,water in the shower would just go cold and shut off.Work was going on outside the hotel and was being done at midnight in our building and it was loud.It took me a while to save up money for this trip and I feel it was wasted.

I have stayed in Cancun many times and I like to try a new resort each time. Occidental Tucancún has topped it for the worst! I tend to be more open minded while on vacation but it was even hard to do so with this resort! I went with a group of 5 girls to celebrate a 40th birthday and the resort was a disaster! The view was great! Ocean is right there with beautiful blue water! We eventually made the best out of it but we will never go back to occidental tuncun again. I truly hope this review will help someone bc I thought I did my research and clearly I missed something during that! No ac through the property Buffett was small and not a good selection Stayed at an ALL INCLUSIVE & ordered Dominoes. No ac in restaurants Bacon was not “real bacon” more like a wild hog Bartenders were so nice and drinks were always on point Ac in room would not go past 77°. Maintenance said that is normal! Showering? Water will turn off a few times. Toilet stopped flushing. Called maintenance 3 times! Room cleaning service will only give you 1 towel per 3 people in a room. Mini fridge was stocked stocked less and less each day. Bedding was below average. Hard beds. 2 long thin pillows. Rooms are not swept and mopped daily. Prepare for sand to be all over the floor. Trying to sleep? You will hear people yelling and screaming at each other all night! They have 3 restaurants to make reservations at: seafood, Italian and Mexican. Mexican was the best and treated us with respect.

I don’t like because they close the pool and the access to the beach to early

Had a great time here! If you want decent food for cheap this is the place. All hotels in Cancun seem to be similar for food with the all inclusive so for the price it’s just right. Bell guys are awesome! They are very sweet and helpful.