It was lovely and the facilities were top Notch. The staff was beyond helpful and made everything easier and very respectful. Loved the hotel and the proximity to the beach

good location.

the hotel is old. I wasn’t expecting something like that for the price I paid. there wasn’t enough electrical outlet to charge devices. the TV is not a smart TV and you can only watch cable TV. The bathroom light is very dim, and the drainage is clogged. the hallway at night is dark. the elevator is old and slow too.

The location

The buffet food was offensively disgusting. I wouldn’t feed that to a dog. This is my 3rd time in Mexico. The other 2 times I stayed at Grand Americano and Rui and the food was amazing!!! I can tell Krystal Altitude just wanted to save money because their food was trash and the cocktail drinks were all watered down. The staff was very rude at the front desk. They made me stand to the side for almost 30 minutes stating my reservation wasn’t in the system yet. Then they started helping other customers. Nobody helped me until I got angry and started to snap. I had been traveling all day, don’t push me to the side and make me wait like my money isn’t just as good as everybody else’s!! Also, we kept ordering drinks while we were at the beach and I caught the waiter making a hand gesture to one of his coworkers acting like we were asking for too much. I will never stay here again!!! There’s way better resorts to stay at.

Location, view and beach bar service

food is fine but can be better

the staff.

Too strict, you think you're at a military base. Uber is not allowed to pick you up at the lobby. So you have to order a taxi from the hotel. Guests are not allowed to get on the property. I was there for a convention. So we had to plan the meetings out of the hotel—for every step I made, they asked me to show my bracelet (from the hotel). I booked a suit, and they gave me the wrong room. And the police rob us in front of the hotel (in uniform)

Loved the staff and the resort was beautiful. The food was great.

They had 4 elevators and one was broke. It took forever at times to get it and then it would go down instead of up and we stayed on the 10th fl. It was also so hot in the building until you got to your room.

Location was fantastic on the beach. Staff were very helpful and pleasant. Wore the key to my room on my wrist, very convenient

Nothing, everything was great

Very nice rooms, and staff. Good location too.

Last time I stayed (Krystal Grand) there was no charge for beach use or towels, but now they charge $20. Taxi from the property to the airport was supposed to cost 700 mxn, but the driver added 300 mxn to stop at another terminal. Hotel is 30 mins from the airport, terminals are 2 minute drive from each other, so 300 for an extra stop seems very excessive.

they did not honor their commitment to provide free lunches and dinners, asked to pay $190 a day for lunch and dinner

location

food could be more authentic and alcohol seemed watered down

It has a good view

The receptionist was rude. The property was not clean

good location, clean rooms

very loud and not good sound insulation the buffet was not varied enough

Price was expensive, hotel dated. Absolutely ridiculous prices. Staff were rude. Hotel is a shambles. My partner is mexican and was horrified by rhe staff and prices. The hotel is dated from the 90s.

Nothing just the white sand beach

The staff was the worst and I will do everything in my power to get a refund and complain about the staff