Regular visitor to this hotel but they have changed the decor, customer service was way better than previously experienced.

All staff members at the reception, 10/10. Amazing service and kindness.

Very nice area and close to everything

Clean

Alhamdulillah, so close to Masjid Nawabi and great hotel overall

This is an excellent place to stay if you care for Women’s prayer areas in the masjid.

Door key had trouble working

Proximity to Grand Mosque, stylish design and excellent service

Lovely hotel ,we traveled from Canada . It was very good . At first we were waiting so long for check in , but the room was very nice and clean. Location is great .

great

Excellent location, central to the masjid Large shopping area around the hotel so you can get everything you need in a few minutes Staff are all courteous

Average

I know I was in one of the most peaceful place on earth. But Hilton continued to extend that tranquility from the Prophet’s mosque to its hotel. Loved it here.

I book the hotel they show me the room

Now you, dear reader, are probably wondering why the undersigned is exaggerating in this review – but I'm not. I will clearly and distinctly tell you why you should NOT choose this hotel. I have, as you probably have, dear reader, stayed at many 5-star hotels in my life. Hilton Medinah has the advantage of being located right next to the Prophet. Additionally, it has a good and delicious breakfast buffet, albeit excluding their coffee and tea, which are really poor. When you step into Hilton Medinah, you experience an old late 80s/early 90s-like hotel. It looks like you've stepped back 25 years in time. At check-in, we were confronted with the fact that we had made a mistake when booking and therefore could not get two separate beds (though when we showed our receipt, the clerk could see she had made a mistake). The room cleaning and general service were really poor. When you call and ask for a redo, it's on their terms. One evening, there was suddenly a strong smell of petroleum. We called reception and they explained that it was because they had suddenly started painting outside our room. I will be back next year but NOT to this hotel. Stay away and choose something else. There are many others to choose from. For the price, it's seriously a joke.

Staring with food: it was amazing. Everything is cooked well and we didn't need to be worried about getting sick. The people were very nice and we had one waiter at the resturant that was willing to give us anything we needed for food (his name was Ahmed). The room service and the room cleaners did a great job and nothing was dusty or unclean. The stores around the hotel were very convenient and there were more than enough places to shop from for literally anything you may need or want (there are nearby pharmacies and grocery stores as well). Everything was in walking distance and the weather was great as well (we went in February). Definitely reccomend :)

Positives: Proximity of location to the Prophet's mosque, and the reception staff was nice and welcoming. Negatives: Although smoking was not allowed inside the property, we still smelled lits of cigarettes from nearby rooms, when complained, nothing was done. The room and toilet were really dirty. The condition of furniture is very old. Thia should not be rated 5 or even 4 stars.

location was grate and near to my visiting plan. not like the parking area very tight and not organized.

Just 3 to 4 minutes walk to Majid Nabvi

Stay was excellent.

Hotel fo the price we paid was well under expectation, the hotel rooms are tired AC not workinf properly although they sent someone to fix it, but thr hotel is in dire need of refurbishment. The bathroom is in need a complete makeover together with room. The rooms are quite small as well.

For the price that it is charging, it is a very average property. The best thing about the property is the close proximity to the Holy Mosque. Also, booking via Expedia was a nightmare as the hotel emailed me only 12 hours before my arrival, asking me for wire transfer as they could not secure the credit card payment from Expedia. I had to reach out to the hotel personally and it was very difficult to get hold of their reservation department to make sure that they don’t cancel my booking. Expedia wasnt any help is resolving the issue either

Compared to our experience in Makkah hotels, the experience at Hilton was underwhelming. The staff ar reception was less welcoming , less smiles, less enthusiasm and overall less special. Facilities are old and less maintained, breakfast was really good but expensive.

Great place to be.

Maintenance is very poor! Strong odor was coming from bathroom!! Housekeeping is very poor!!!

Better food menu

Amazing Location, Great Service!!

thank you

Great place to stay in

Best place to stay at Holy Masjid Medinah 5 min walk to Holy Masjid Haram and best breakfast I ever had

we had a good time, staff were very helpful with all requests we had.

Great location close to the masjid Nabawi. Lots of shopping and food options near by as well.