My stay at this hotel was marred by several disappointing experiences. Firstly, I sustained a foot injury in my room and requested a first-aid kit from reception. Despite multiple assurances, no kit was ever delivered. This left me with no choice but to venture outside the hotel, injured, to purchase one from a pharmacy. Secondly, I attempted to extend my stay for a few hours on my checkout day. Despite inquiring well in advance, I was told this wasn't possible due to the room being booked. However, upon attempting to book the room online for an additional night, I was informed that it was available. This lack of transparency is frustrating and led to unnecessary expenditure on my part. Thirdly, as a vegetarian, I found the meal options to be incredibly limited. The same dishes were served repeatedly, and even the vegetarian corner was not safe from cross-contamination. On one occasion, I unknowingly consumed a potato stuffed with meat. This is unacceptable and shows a lack of care for dietary needs. On a positive note, I would like to commend the clinic services. When I fell ill, the nurses and doctor provided excellent care and support, enabling me to recover quickly. Overall, my stay was overshadowed by several significant shortcomings in service and care. I hope this feedback will prompt improvements for future guests.

The beach is very bad no way that you can swim

It was good but they were low on staff

Nice resort, however, long walk to beach that you are not able to swim in.

Shopping staff is not polite but other personnel’s were very kind and helpful.

Will definitely go again. Clean friendly, efficient staff. Good food and drinks. Lots of pools and slides. Good animation team

Rude staff, especially to women, not helpful at all. Some of the staff would not even look at me in the eyes when talking to me, they only tesponded to my husband . Dated rooms, very noisy at night and last night we had no electricity so we couldn’t prepare properly for our check out . These people watch you as an ATM machine and all they care about is money, they charged us an extra $100 on top of our prepaid reservation for no reason , they never issued a receipt for this too. Not respectful to the kids as well, our boys waited for 40 min on a line for ice cream because all of the local kids were taken with priority. We will not come back and we don’t recommend.

It was a lovely stay in the Jaz in all aspects.