Everyone was very helpful. Everything was within walking distance

All the staff was outstanding. Hotel in a great location.

When we checked in, we stood in a short line. We were not only able to get into our room early but we were given 2 extra vouchers for a glass of wine due to our “long” wait. The person that checked us in as well as the bar tenderer were very polite and helpful.

This hotel location was amazing. Central but not noisy! The rooms were spacious and clean. Thomas at check-in was so nice. Remember to look at destination fee so you won't get surprises at checkout! Overall such a comfortable place to stay in the heart of New York!

Excellent service. Marlon at the check in was extremely helpful and set the tone for our stay.

Hotel is old but good. Loved the location. Needs updating but I would stay here again

Good location with several metro entries and a CVS and many restaurants  nearby; clean but not crowded pedestrian walk in front of the hotel gate to easily get on and off the car with luggages.  Room size is okay while still bit compact to unload the big suitcase with other small ones. Amenities are okay/basic generally within our expectations. Room is quiet for us thus we had good sleep/rest. Like the breakfast offered from the destination fee, although not too many choices but basically sufficient to me with good services. staff and cleaning ladies are good. Free to depose luggages of course tips are what it takes.   I wrote to prefer a high-floor room but ended getting a low one and the staff told me he could not change what’s in the system. Don’t quite understand…well that’s what it was. 

The hotel room was spacious, clean, comfortable and quiet. I was surprised how quiet the room was even though we were only on the 10th floor and our room was near the elevator. I would highly recommend.

They offer u a free breakfast or drink tickets when u check in at the Westin in Grand Central New York. That was awesome. And I love the free water bottles too. I don’t like the automatic 20% that is added to ur bill for food. Especially when u order a breakfast buffet where u serve yourself. I would definitely stay at a Westin again.

Clean, comfortable, shower was awesome, food great, but noise was terrible, windows and walls were not sound proof and y could hear nearly everything outside but i guess thats NY too

Lovely family stay. Front desk is generous and accommodating. Lovely rooms, clean and modern. Great value. Will stay again.

I recently stayed at Westin, and unfortunately, it was a bottom-tier experience. From the moment I checked in, I noticed the room was dusty, which triggered my asthma and forced me to rely on my inhaler throughout my stay. I also contacted the front desk for a blanket or comforter, but I never received one. This left my family and me very uncomfortable during our stay. Despite bringing my concerns to the front desk, the staff was unresponsive and seemed indifferent to my needs. Literally no one was helpful. Basic essentials were lacking in the room, which only added to the overall discomfort. As a poor attempt to rectify the situation, management offered a destination fee credit at checkout, well now the trip is over! but this hardly compensated for the issues we faced. I left feeling dissatisfied and would not recommend this hotel to others especially if you would like a blanket. I received an apology email following my poor review. Never again.

Great location. Elevators were super crowded over weekend. Breakfast was ok.

We enjoyed the stay. Reasonably priced for NYC. Clean and comfortable. If you need something from your car after it is parked, please ask the concierge desk, not the front desk. Lady at the front desk told me to walk down the long ally and find someone out back and it was dark. Wonderful concierge gentleman saw that I needed assistance, offered and went and got the charger from my car. That was well worth the tip. I will book my next stay there.

Check in was fantastic and so friendly! The hotel is beautiful and close to everything. The only thing that was negative is one of the shower heads (there are two) was absolutely disgusting and covered in green mold. Gag worthy. We just didn’t use it and just ignored it 😅

Very crowded due to an event (which should have been disclosed) and even bottled waters cost me.

A bit pricey get what you pay for

Great stay! My room was a corner room. Lovely and quiet. The hotel lobby is small but the food is amazing. They had Prosecco to give to each guest.

I will stay here again. This hotel was so nice and centralized. Grand Central is so close. We took the subway everywhere. Battery Park, Yankees game, Hudson Yards, Chinatown, Airport, etc. So much is in walking distance too. Great place, Great location.

Great spot!

Thomas went above and beyond his duties in taking care of my check-in experience….. very professional and kind! As soon as I got to my room he sent water bottles up immediately. Doomy and David were also very kind and helpful in making sure my stay was as pleasant as possible. Westin is always my go to hotel when I visit MYC.

Enjoyed every thing

Bed confort was 5 stars, room was very clean and quiet. We will surely come back again.

We arrived mid morning knowing that it was way too early for our room to be available. We headed downtown for some sightseeing. Received a text not long after letting us know our room was available! Exceeded our expectations!! The desk staff were very nice as were the servers in the restaurant. Will definitely come back soon!!

Excellent hotel as expected by Westin, rooms are of really good size per new york standards . Location is perfect. My only small complaint would be that the breakfast was very underwhelming, however it wasn’t hard to head to a local eatery nearby.

Great location, very clean, great service, heavenly beds are always a win. Would absolutely stay here again. Super convenient and well located.

Comfortable, convenient, close to subway and bus routes

Staff was super helpful and kind. They went out of their way.

It is so loud on the 42nd street side with traffic. Sirens. Horns. Etc. nothing anyone can do it about but very hard to adjust to.

Nice

Room wasn’t clean on arrival

Great dlean hotel in a very good location.