Muy bien ubicado. Personal amable. Comodo y limpio. Es un buen lugar. Lástima de los servicios y su método para ofrecerlos.

Los servicios. No repetiré por este motivo. Creo que entiendo el método de Sonder haciendo más sostenible su servicio sin limpiar todo el tiempo las habitaciones. Pero en los 6 días que he estado no se limpió nunca la habitación. Al llegar me explicaron (seguro que sí) que si quería limpiezas las pidiera. Pero no lo entendí y cuando me día cuenta quedaban solo dos noches, pedi la limpieza y me indicaron que se haría al día siguiente (que tampoco se hizo porque vinieron ya a mi habitación a una hora que no valía la pena). Como mínimo, creo que deberían poder vaciar a menudo las papeleras de las habitaciones y reponer el café (al no poder desayunar en el hotel)... Y dejar algo más de agua y consumibles en la nevera (estava totalmente vacía). Por otra parte, entiendo que no haya desayuno (no estaría mal, con el precio que tiene...) Pero que el bar/restaurante que comunica con el hotel no abra hasta las 11h es algo que tampoco entiendo.

Localização excelente Confortável

Barulho do ar condicionado

Great spot to head out to sights and restaurants. Quiet until construction starts. Constant construction.

Shower in room very difficult. Leaks water into main room.

Room size was good

I had bed bugs in my bed and the room did not feel fresh or clean at all. I reached out to the help line and they did absolutely nothing.

This is not your traditional hotel, I believe the business model is to eventually establish slightly upscale self-service hotels e.g., in Japan, to reduce cost and improve operating margins. Don't sweat on online check-in, you will still be required to provide ID and check-in at the hotel reception. Read carefully what services are provided and not provided e.g., daily room housekeeping is not included. Location of the hotel is great but the portion of street outside the hotel is dirty, at least while I was staying there. Hotel is difficult to identify, it is immediately after Felice outdoor dining area. Coffee machine and coffee capsules are provided in room, small refrigerator and basic toiletries. However, no complimentary water bottles. No in-house restaurant, room service or breakfast. You can order from Felice though. The hotel has rustic interior design, which I liked a lot.

Hotel staff is not courteous at all. Not only the staff but expect guests staying at the hotel to be dry, rude and arrogant. There was couple waiting for elevator to go down on my floor. When I got out of my room and walked to elevators, I said good morning and waited with them for the elevator. When the elevator arrived (empty), I waited for them to enter the elevator first since they were waiting before me (it is called etiquettes), the couple entered and the man immediately started pressing the close door button to leave without me, I noticed while I was entering the elevator and the door while closing hit me. I immediately got out of the elevator and let them leave without me (I am brown, and Muslim so completely understand their emotion and respect them). During most of my stay I mostly didn't get a response whenever I used to greet any hotel staff or guests (but this is not how rest of NYC and USA is like). Don't expect a lot from the hotel staff e.g., possibility of early check-in, assistance with your baggage, calling you a cab etc. Again, the model is to be a self-service hotel. I got a room at around 11:30 p.m. while the check-in time is 4:00 p.m. I left my luggage with the reception staff, and it was mishandled, slightly damaged. Also, ask them to hang your suits.

I loved everything. From the rooms to the location and ambience. But most importantly, the staff were absolutely fantastic. They were some of the most kind, caring, friendly people I have met in NYC. I had a bit of a rough late night one time with my phone being broken, and the staff was so caring and helped me through it!!! As a solo person traveling to America for the first time, the team truly made my stay so safe and amazing!!! I will definitely be coming back!!!! Thank you again to all you lovely beautiful people at Sonder. Aish

Nil!

Modern furnishings, new, bright

Nothing!

Location. Room size, decor, view, cleanliness, staff, safety,room to hold suitcases. Water availability on second floor to fill water jug.

Nothing

Location 5min walk from Central Park The room was big enough for our family. Stuff was very kind and helpful

front entrance is a construction site with rubbish strewn on footpath - it was hard to identify that this was supposed to be a premium hotel. The night time noise levels inside the room on 9th floor were unacceptable. I think the double glazing has failed because the windows can be opened and the noise gets in through those loose seals.

location

cleanses

Location

Have to program cleaning

Balcony closed and we were not notified... we rented the room based on the balcony. I am supposed to get a credit.

Absolutely lovely staff. Could not have been more pleasant the room and amenities in it or absolutely perfect.

Very little not to like. There were a few upholstery and carpet items in the lobby that could have been cleaned.

1. Location 2. Overall facilities

1. Additional charge for housekeeping (USD 70 each time) 2. Sofabed was quite uncomfortable

Location, old world ambience, quiet and private

No housekeeping/cleaning (only for a steep charge). No kitchenette or equipment (eg microwave) despite having a dining table. Lighting in the living room could be better. Could not read a book other than on the bed

The location near Central Park was fab, the room spacious, bed comfortable and we liked that there was a little fridge and safe available.

The windows didn't open so no fresh air, which wasn't great. They're also busy with renovations which would've been nice to know.

The location is excellent. The selection of restaurants along the neighborhood makes Sonder a go to place to stay when in NYC. I will definitely come back.

None!

location is very good. Rooms are good, but not exceptional.

All quite no-frills and basic/not very luxurious. Rooms could do we a bit of a refresh. There’s very little staff on site and no housekeeping for instance, so you need to make up your own bed if you stay more than one night.

A spacious, clean, and comfortable room, located near the 57th and 53rd subway and close to places like the MoMA. Wonderful front desk staff, too. My thanks to Keith and his colleagues.

Everything was great! Staff were invisible for the most part, but helpful with inquiries. Location is *perfect*, a minute's walk from Central Park and easy walking distance from Times Square. We had a Queen Room and King Suite with Balcony, and the suite was worth every extra penny so I highly recommend choosing it if your budget allows. Little tip: the suite has an extra toilet discreetly tucked away (pictured), so if you're using the sofa as an extra bed the occupants will be able to go to the bathroom without disturbing the occupants in the king bed. I didn't see this mentioned anywhere, so thought I'd let folks know in case it is useful. edit: oh, and the shower was amazing! Of course, you already know that if you've read pretty much any other review here... but I can confirm it was as good as others have said!

Nothing, can't wait to return!

great location and very comfy bed

the microwave area

Great location, nice room, usual excellent NYC shower! Coffee maker that passes as a kettle (NOT a kettle). Fridge.

We stayed for two weeks, and cleaning was $70+Tax per day extra. Not included. We paid once. Poor job. Had to do ourselves after that. Had to ask for towels, and sheets, and do yourself. No one tells you until you ask at the desk. And you have to ask daily if you want changed, can't be logged. No amenities at all. No bar, restaurant, food, .... plenty outside though in easy walk. So not really a hotel at all, just a small apartment without a kitchenette, or cleaners etc.

excellent location; quite; clean; helpful staff

Location

it was all very basic. the location was good, but this part of 56th street was kind of dirty. very loud at night, with window to 56th street. cleaning should be included without extra price