Overall it was good. The guy working the front desk that checked us in was very friendly and helpful. On the other hand the gentleman working the breakfast area the following morning was very aggressive and comparative when we asked about coffee. He kept saying the pot to the left was regular coffee but we kept telling him it had “hot water” printed on the pit. He kept coming back saying I don’t care what it says I am telling you it is regular coffee. We were just taken aback since all we were trying to tell him is people will find it confusing but he refused to budge in his stance and wouldn’t even put a sign in front so other customers would not be confused as well. In fact a couple of guys costing from out of the country came up and your staff person was very combatative and aggressive to them as well. Unfortunately sue to that incident we cannot return. It was quite unsettling

Every thing in the bath was old

I booked this hotel through hotels.com on the night of Saturday, September 21. Upon arrival I was told by the front desk staff that the hotel was completely booked up and the had no rooms. I called hotels.com about this and was told the hotel did not update there numbers, and if you look at hotels.com it still said there 5 rooms left. So basically both parties were blaming the other but here I am stranded, hours from home, without a room now. I sat on the phone holding for almost TWO HOURS while hotels.com staff was supposedly trying to find me a new hotel only to be told all hotels were fully booked. You mean to tell me every single room in every single hotel in the city of Albany was booked? I find that very hard to believe. I was not offered a room in a nearby city or town either. I asked to speak with a supervisor and was told someone would call me within 30 minutes to an hour. It is now the next night and I still haven’t received this call. I ended up having to drive home in the middle of the night and stop and sleep in my car because I was so tired which is unacceptable when I booked a hotel specifically to avoid this and enjoy a small weekend getaway. Who can I speak to about this because this is absolutely disgusting service on the parts of both the hotel and hotels.com. Both parties should be ashamed of themselves but yet neither suffer any sort of consequences, meanwhile I suffered multiple. This needs to be resolved and made right immediately.

This was the best hotel stay I have had in years. All the staff were very friendly, the entire building was clean and quiet. This is the first time I have EVER stayed in a hotel were the entire eating area was spotless , food was excellent, the staff was friendly and plenty of choices to eat. Highly recommend

Great stay, staff were very friendly and helpful

The room was very clean. The bathroom was very spacious. Bed was comfortable. Area seemed a little unsafe. Breakfast was awful. Ice cold eggs. Had to pay for breakfast elsewhere.

Beds were comfy, room was clean, breakfast was decent. Don’t like how there isn’t parking though.

The hotel was fine. It was the harrowing experience of checking in that was traumatizing. Initially my key to room 308 didn't work. After returning to the front desk to reactivate it, I entered the room to discover an occupant guest laying on his bed. He wasn't very happy, nor am I. I was told the manager would be compensating me, but after 2 emails have not heard back. This is unacceptable. Can expedia refund my money? Thank you. Michael Davison August 19, 2024 room 308, then 307.